Is the fact that almost everyone, with callous indifference, avoided the topic in the OP indicative of their own latent, and perhaps a greater persistent and therefore systemic racism?
I'm sorry this woman and especially her children had to endure what these lesser examples of our society had to subject them to. It shouldn't happen this time, nor any time, of year.
She met some stupid people. Its not news. Its not unique. It doesnt disappear justs because its christmas, and every last person in society faces bigotry. Had i been there, it would make sense to stand up for her,speak up. But sitting on an intrenet forum, its empty and would serve no purpose but to posture.