I thought I explained it fairly well.. I was not rude.. actually went out of my way to back off and not get angry.. the aggressor was the manager..
Look, I figure everyone can have a bad day.. however, I think if you are in customer service you should try and do better.. or at least take a breather.
As I stated, I have worked the other side.. I understand there can be problem people... from thieves to just plain nut jobs.
However this lady was not just taking it out on me.. but customers behind me and staff.
As I said, there could have been extenuating circumstances.. I don't know.. but as a shift manager she should then remove herself from the situation if things are that bad.
Honestly, if what my neighbor tells me is true, that she was let go.. that is sad.. I always wonder, what if she has kids to support, or an elderly person in the household.
Maybe as a person who was a manager and in the position of customer service I expect more.. I also give more.. just yesterday I was asked to help out a customer doing something that was clearly not part of my duties.. felt lake saying, sorry that is your job, not part of mine.. rather, swallowed my pride and helped out.. pissed off a little but shut up and did it any way..
They were very thankful for the help.. a happy customer and 5 minutes of my life.. bid deal.
Really, get a life.. McDonald's food is the problem if you watch the video.. I think we are all pretty much over weight after 40. Me too by 25 lbs. I need to eat better.. less fast food more home cooked..
PX90 or something.
It is a chemical in your brain that causes a person past 40-50 to gain weight. Evolution.