I'm Hating It!!

[B00Mer]

Mcdonalds - 6820 - 4th St N.w., Calgary, Alberta.. worst service,rude & ignorant.

First off I know it does not take much brain power to work at a McDonald's restaurant, so I shouldn't expect much from staff, especially if they are upper 40's that basically says failed at life.

Swiss Mushroom melt, just how many times do you think they can screw up a order that requests, "hold the lettuce." Well at this location, every time.. God if I asked for no salt on my fries they would go into seizures.

I explained to the shift leader that they didn't hold the lettuce, they just took it back and pulled off the lettuce. Yeah, no.. toss the meal and start over..period. Had to insist they toss the meal and start over..

She relies sharply, we are no robots, what you allergic to lettuce...

Well, I don't know about the rest of you.. but I'm paying my money for a product.. I want it made the way I ask.. with out the rude BS and grief..

Since this is the second time this has happen I will just wait for Carl's J and Jack-in-the-Box to make their arrival here in the Calgary area..

If McDonalds is wondering why they are losing profits.. they should start with their customer service..

http://www.huffingtonpost.ca/2012/07/23/mcdonalds-profit-slip_n_1694442.html

 

[IdRatherBeSkiing]

Mcds in the states is making record profits.

I find the quality varies greatly from store to store. Same is true for all chains. It all comes down to who the manager is and how skilled he is at being a manager. The peons work as they are told in most cases. Jack in the box will be the same. Why do you keep coming back to the same location?

So what is your deal with lettuce?

 

[B00Mer]

So what is your deal with lettuce?

salmonella nope,just don't like it..

No never had the same issues at Carl's Jr in Kelowna, DQ or A&W

 

[Kakato]

So you would rather them grab the lettuce off whatever you ordered and send it back to ya?
Just because they are 40 years old means nothing,whats a bigger fail is you going there for a meal and then bitching about the peeps that are working there,last I looked they were in the top 50 companies to work at if you want to move up in the franchise world.
Just saying.

Maybe you should try dairy queen?

The people working there are just trying to make a living and have to deal with a++holes on a regular basis so maybe cut them some slack instead of trying to sterotype them as failures because they work at MC dees.

 

[B00Mer]

So you would rather them grab the lettuce off whatever you ordered and send it back to ya?.

As I said above they need to toss the mistake and do a new order..period.

Just because they are 40 years old means nothing,whats a bigger fail is you going there for a meal and then bitching about the peeps that are working there,last I looked they were in the top 50 companies to work at if you want to move up in the franchise world.
Just saying..

Oh did I touch a nerve... where did you say you work.. lol

IF THEY CAN'T HANDLE THE ASSHOLES MAYBE THEY NEED A REAL JOB..

Other burger joints are taking McDonald's profit share because they understand "customer service."

Sorta like Chevron.. always clean washrooms.. consistently clean.

I've worked in customer service, and the customer is ALWAYS RIGHT, even if they are not.

 

[lone wolf]

McDonalds makes assembly line stuff. If you want special order, go to Harveys or Burger King.

 

[B00Mer]

McDonalds makes assembly line stuff. If you want special order, go to Harveys or Burger King.

You can always ask to hold the lettuce or tomatoes or peanuts if you're allergic to peanuts, and so on.

Anyhow, I took the 15 minute survey and clearly gave a statement about my experience..

What amazes me here, is so far, two members would probably just take whatever **** was handed to them and not step up and get their money back or get the correct order.. seems to me "Canadians" are push overs. Maybe that is why Canadian pay 40% more overall than US Citizens do on similar products.. lol push overs.

I don't know, maybe it's the American attitude that it's my money and I want value or service for it. I worked hard for it...

 

[lone wolf]

Sure you can always ask ... and they'll strip the lettuce or tomatoes from your burger. Special orders aren't a McDonalds specialty. Maybe McDonalds' attitude is "it's my money and I'm not gonna cut into profit margin by doing specialty orders for folks who are never satisfied anyhow"

 

[B00Mer]

Sure you can always ask ... and they'll strip the lettuce or tomatoes from your burger. "

Actually, that would be making profit.. as it saves them lettuce :lol:

Wow, never satisfied.. only at the location stated above.. The Langley McDee's understood customer service.. always friendly, and didn't make a mistake.

I seriously think at this location in NW Calgary, bad management, understaffed, uneducated employees create the perfect storm..

Special orders aren't a McDonalds specialty. Maybe McDonalds' attitude is "it's my money and I'm not gonna cut into profit margin by doing specialty orders for folks who are never satisfied anyhow"

McDonald's is losing profits in the USA.. so maybe customers are speaking with their pocket books and going to other fast food providers.

So, no it's the customers money.. and customer service is key.. at least south of the border.

The Ten Commandments of Great Customer Service

 

[JLM]

About 25 Years ago I was in a McDonalds in Nanaimo and the guy ahead of me asked for an extra package of salt and the woman wouldn't give him one. I think it's safe to say that guy hasn't been back!

 

[B00Mer]

One time at a McDonald's restaurant they screwed up a ladies order and she tossed the food at the cashier.. that was in Kentucky..

I thought that was over the top until I stood on the other side of the counter for a year.. then quickly understood what real customer service was..

I was the manager of a Chevron gas bar and convenience store in Ft. Worth, TX.

My favorite Burger joint was Whataburger and Jack-in-the-Box

I think in Canada the problem is it's new Canadians behind the counter and well English isn't their first language..

 

[Serryah]

I've worked in customer service, and the customer is ALWAYS RIGHT, even if they are not.

Uh, actually that's not true.

A lot of places I've heard of that are hiring now ask hypothetical customer related questions, and if the prospective employee sides with the customer, they're told "We'll call you" over the one that sides with the company.

The customer is not always right and WILL try to skrew over the business as much as they can to get stuff. That's the new norm.

As it is, I worked at McD's for a couple of months in between jobs. It's easy to get something wrong. Mistakes happen, it's human. The manager was rude, yes and what you wanted should have been remade but I'm not thinking that's the whole story. What was your attitude like? What was your words to the manager? How busy was it? How stressed was the staff?

In other words, if you were a jerk first, then you deserve the jerk response back.

 

[B00Mer]

No calm and willing to take time to explain.. the cashier was new.. so I understood the mistake.. but when I explained less than a week ago the same happen.. that time they over did it.. no lettuce and they didn't put the mushrooms on either.. and I laughed it off.. but when she started to get stupid... and rude..

The McDonald's website offered me free food.. no thanks... I pay for what I get and I want it done right.. not much to ask.. if it's done wrong.. no problem.. toss the food and do it right.. no rush.

I don't raise my voice and try to understand their position.. but I also know the procedure and just pulling the lettuce off and handing it back to you is not correct.

 

[lone wolf]

Cripes... It's McDonalds - the bottom line for fast food. Do you really expect high end service? I guess when one looks for reasons, they can find almost anything to gripe about. Bet'cha you'd really have a fit if it was Grande Prairie

 

[coldstream]

McDonald's reserves a special place in culinary hell for those with the temerity to place special orders on their hamburgers. It screws up their time charts and critical paths and profit projections. They will botch it up some how.. and deliver it with a smile.. but they will relish (no pun intended) ruining your meal.. they're lovin it... they will make you hurt.

 

[B00Mer]

LOL no they just are figgin grumpy up there in Grande Prairie..period.. but hoping to make the run 3 times a week.. I deliver to a location where Hell Angles are and they are totally cool.

In Texas if you work in customer service and deal with food you have to take a TABC course and pass . Dealing with food, alcohol, tobacco you are required to take the course, know temps and rules, and so on..

 

[lone wolf]

Just leave your wilty crap lettuce on the table. Chances are the next customer has to bus his/her own anyhow....

 

[damngrumpy]

My grand daughter who is now a councillor with the Mental Health Organization
and her husband a first class BMW mechanic both worked at McDonald's in fact
they met there. I think some pretty bright people start their working life at that
institution. They are under pressure as everything is timed and the process is
not really forgiving at all. Prejudging people by where they work is not an
accurate picture of who they are at all. Some handle pressure better than others.
Someone might be having a bad day under difficult circumstances there are a
thousand reasons for someone not performing well on a given day and just because
someone pays for a sandwich doesn't give either side the right to be rude or act
up.
I don't like anything on my burger, not even butter or cheese no I said meat and bun
that's it. I don't have problems only the question, not even butter? I just laugh and
say no not even butter. I used to manage night clubs for a few years when I was
younger, sometimes its a job no one would want, and I think the fast food industry
is more difficult because customers think the employees are stupid and they are not.
It is a lack of respect that creates many problems. I had a mush easier time I could
have someone tossed out on the street if they were a pain in the a** these kids can't.

 

[B00Mer]

As I stated above, there is no reason for a person to be rude or just plain ignorant.. in food handling she screwed up.. in Texas she could have been fined.. here I guess it just not the same standards..

Do I think everyone who works are a McDee's is stupid. NO. But lets face it, the fast food industry attracts new immigrants who have little or no work skills.

Today's youth can't even count back change properly.. so I don't know about our future.. I think we are going to be owned by India and China

 

[petros]

Sure you can always ask ... and they'll strip the lettuce or tomatoes from your burger. Special orders aren't a McDonalds specialty. Maybe McDonalds' attitude is "it's my money and I'm not gonna cut into profit margin by doing specialty orders for folks who are never satisfied anyhow"

They do custom every time for me. I get big mac sauce and lettuce added to mc doubles