Well that would be just fine if the jobs get done. Nothing wrong with working remotely if it's more productive for them individually. But we still need to take whatever measures need to be done to make sure things are running. At the airports the security for example says they're now not security anymore but are tech support for that stupid app.
This isn't a problem with where the employees work - this is a problem with the structure and organization that's supposed to be sorting this crap out.
For example the gov't was warned that they needed to go to an online system for passports and they did nothing for 2 years - now we're in this mess and still nobody is doing anything