Lordco... can you trust them?

[shari0166]

Lordco - not condescending

The name Lordco does not imply that the company believes that they are Lord, God, Master, etc. The founders of the company Lordco are Roy Lord and Ed Coates. The name Lordco is the last name Lord and the first two letters of Ed Coates last name; Co. Get it? Lordco.

Thanks for clarifying.


I do have to say that I'd probably have issues with a place called Lordco, Mastermart, or Godstore for that matter. Sounds a bit condescending.:lol:

 

[karrie]

The name Lordco does not imply that the company believes that they are Lord, God, Master, etc. The founders of the company Lordco are Roy Lord and Ed Coates. The name Lordco is the last name Lord and the first two letters of Ed Coates last name; Co. Get it? Lordco.

No, it implies that at first glance, without research into it. You need to consider not just where the words came from, but, how they'll be perceived. Marketing 101. They would have done well with a business advisor to point out such a pitfall. :lol:

 

[gerryh]

waaaa waaaa waaaaaa..... what a whiney twat....

Lordco is mainly a parts jobber....most of their sales are to garages...... they are in the retail business only for convenience. What this counter person did, is EXACTLEY what I wish every counter person that Lordco has would do...charge FULL RETAIL to people that walk in off the street instead of damn near my cost on a part. It's bad enough that big box retailers sell product at well below normal retail price.

 

[terryhhh]

I ve been surfing to find brake pad prices between lordco and canadian tire and somehow ended up here and have to agree with cdn-bc-ca.EVER HEARD OF PRINCIPLE??It don't f*&^in matter the CUSTOMER IS ALWAYS RIGHT!!!I am completely lost when it comes to cars and hope when I buy things I don't get screwed by some clown who could care less about me and my money.Its not whining when you stand up to some company trying to bend u over its standing up for yourself.Now I think I will go to cambodian tire because they are usually as helpful as possible (but not as knowledgeable) and ANYTHING I have EVER bought there that didn't work or was wrong I brought back and got my money back!!I once bought windshield wipers and was given the wrong instructions by a clerk at ct and one flew off!!I returned with the empty box my receipt my explanation and still got my money back!!If u can't figure out why gas and housing in vancouver is so f*&^in high its probably because not enough of us are what u call WHINING!!

 

[vern]

..............

 

[jjaycee98]

I also have a complaint against Lordco. Wondering how to proceed at this point.

I do bookkeeping for several clients. In some cases they will have many small slips pretaining to the same type of purchase, bought on their personal credit card or cash. I run a tape and use the formula X5 divide by 105 to calculate the GST. This is an excepted method by CRA by the way.

Last week I was training a new employee and she pointed out that Lordco was still charging 6% GST. So checked others-sure enough. Phoned and the manager claimed they had a power bump that maybe that happened then. Checked slips from other clients at random and they are all the same. Power bumps happen there alot?

It may just be this store. Anyone who has a slip from other locations might check theirs and post here if you find it amiss also. Surely this is only a local problem!

 

[Restricted]

I too wanted to file a little bit of a grievance to Lordco only too find there was no way to do so. I found myself here so I decided to share it with you.

I purchased a set of chains for my 08 GMC Sierra at the Courtenay B.C. store a couple of weeks back. I then found out a few days later there may be clearance issues with certain vehicle types and certain tire sizes. I checked my owners manual and sure enough with the size tires I have on my truck GM recommends not running chains. I upgraded from stock 17's to stock 20's from the factory. Nothing crazy. I wouldn't of imagined I couldn't put chains on my truck but here we are. So I thought no big deal I'll just take them back especially seeing as I didn't even open the package. So when I found the time to get back to the store, thinking time frame for return shouldn't be a problem, they wouldn't take them back. The manager (quite rudely) said the cashier told me that there was a "24 hour fit" return policy. First of all I didn't even try to fit them, they're in exactly the same condition as when I purchased them so I found that to be a little silly. Second the cashier did not breathe a word of their "24 hour fit policy." If she had I would have checked to make sure I had the right ones immediately before risking the substantial amount of money I had just spent. They didn't offer any advice or attempt whatsoever to deal with the problem. Just nope we're not taking them back, goodbye. The manager couldn't care less. Do they do the same with everything they sell that doesn't fit or was mistakenly sold or mistakenly bought wrong? If you don't bring it back right away then tough luck?

O and I must say that I was not rude whatsoever. I was in a good mood. I explained my problem very civilly thinking it shouldn't be a problem, you know....oops honest mistake from both parties. They (being the professionals) should have maybe inquired as to my application and/or explained there may be some issues with the product they were selling. (Apparently its common knowledge in the industry about clearance issues with todays vehicles and chains) How and why should I have known other than maybe if I had read and remembered every word of my War and Peace sized owners manual. Oops, I didn't. I was then so taken aback that they wouldn't take them back I just said ok and walked out dumbfounded with their customer service.

I always try to be as informed as I can be when purchasing most anything. Didn't know snow chains were so complicated. They never used to be. I am now well informed about snow chains. Probably more so than they are. ;-)

Not a huge deal really other than the fact that I'm out some money and that a brand new product is probably just going to end up in the landfill rather than being sold to someone else who could have used them. But I guess at least Mr. Roy Lord and Mr Ed Coates are a little richer now.

 

[Dan the man]

My Lorco story

Hi

I went into Lordco for a grease gun attachment. Found it on the shelf priced at $15.22.The cashier wanted $25 and that's was with my Lordco discount card. Told the cashier what it said on the shelf. She didn't believe me so she checked it herself. Said she would honor the shelf price but I couldn't use my discount card. The shelf price has now been changed to $25.32. An internet check of this item at seven different outlets in the US came back with an average retail of $10.01. I'm all for shopping on this side of the border but lets get real. US = $10 ( $12.50 Can $$ ) Lordco Canada = $25 !!!
I did point this differance out to the store manager and he didn't seem to care.

Dan

 

[Dan the man]

Another Lorco story

Product :303 Fabric cleaner.

Wholesalers suggested retail price $16.21

Lordco's list price $26.99

Lordco's net price $20.99 ( note suggested retail above )

With my discount card $14.69

Sure glad I have that card.

Dan

 

[Whatnow25]

Ok ya...I'm going to guess you were being rude. Even if you don't think so. Because most people wouldn't stir up this much over $5 and try to ruin a companys credibility. Just because you think you're justified in acting however you want doesnt mean other people have to take it. Also i doubt he really cares about your extra five bucks either way, most customers that use lordco bring in hundreds a day. And he doesn't get any kind of reward or comission for making a bit more. also he could have just typed in the wrong part number. Most lordco parts people will go out of their way to give you a good deal but obviously if youre going to make their life harder why should they bother.

 

[shadowshiv]

Ok ya...I'm going to guess you were being rude. Even if you don't think so. Because most people wouldn't stir up this much over $5 and try to ruin a companys credibility. Just because you think you're justified in acting however you want doesnt mean other people have to take it. Also i doubt he really cares about your extra five bucks either way, most customers that use lordco bring in hundreds a day. And he doesn't get any kind of reward or comission for making a bit more. also he could have just typed in the wrong part number. Most lordco parts people will go out of their way to give you a good deal but obviously if youre going to make their life harder why should they bother.

Welcome to CC!:smile:

This thread was created way back in 2006. The OP is not even an active member here anymore so he won't even read your reply.;-)

 

[PontiacLover]

Give me a break. You can afford to drive an SUV, and you're miffed about an $11.00 part? You probably burned $5 in gas to make your point at Canadian Tire. And you're going to write to Lordco about this? Go ahead. You'll justifiably be ignored.

I HOPE you never go there again. They provide quality parts at decent prices, and will go out of their way to help you---if you're civil to them. I'm female, and used to getting treated like an idiot by mechanics and shops. I LOVE Lordco, because they treat me with respect. They've saved ME money, because I tend to buy more than one part, to make sure I've covered my bases. They'll say, "Nah, try this first, it ought to do the trick."

I grew up in an auto shop, and my Dad would just say, "Go somewhere else, we don't need you!"

Welcome to CC!:smile:

This thread was created way back in 2006. The OP is not even an active member here anymore so he won't even read your reply.;-)

That's okay. I found this thread Googling "Lordco." Maybe others will benefit :-D

 

[volodar]

Yesterday my car's distributor rotor resistor broke down. I borrowed a friend's rotor, and drove to the nearest Lordco, in Sidney, Vancouver Island. Keep in mind that I wanted to return my friend's rotor immediately.

The price for this standard rotor (I had to tell them it was for a Saab)? List 38.99, but "discounted" to 29.19, so 32.69 after tax. There were no other parts stores in the immediate region, and I wanted to return the borrowed item, so I bought it.

However, this ends my relationship with Lordco. And, of course, I'll be telling everyone about it! These rotors sell for between 10 and 15 dollars normally - even from the dealer!

 

[damngrumpy]

God sometimes I can't believe what I read on here. First of all different stores have a
different pricing system. They are not being dishonest, they have a right to charge a
price they offer, if you don't want it go somewhere else. Second it depends on what
you are buying, quality is not based on a cheap price, its based on the quality of the
product. Good stuff costs more. I use two main companies, Action Parts, and the
Lordco folks. Sometimes if I can't get it at, anywhere else, I go to Canadian tire. Why
because the people at Action and Lordco know what they are talking about, in many
cases, they are former mechanics at least the ones I know. If you have a question
like, how much quality do I need for the application, I can get an answer. I also get
really good prices do to the fact my farm account is as attractive for them as it is for
me. Canadian Tire on the other hand, sells by low price and their front end people
know the stock number and how to find it. I will also go on record as saying I don't buy
the cheapest anything, because you get what you pay for.

 

[petros]

Lordco has really cute delivery gals.

 

[volodar]

God sometimes I can't believe what I read on here. First of all different stores have a
different pricing system. They are not being dishonest, they have a right to charge a
price they offer, if you don't want it go somewhere else. Second it depends on what
you are buying, quality is not based on a cheap price, its based on the quality of the
product. Good stuff costs more. I use two main companies, Action Parts, and the
Lordco folks. Sometimes if I can't get it at, anywhere else, I go to Canadian tire. Why
because the people at Action and Lordco know what they are talking about, in many
cases, they are former mechanics at least the ones I know. If you have a question
like, how much quality do I need for the application, I can get an answer. I also get
really good prices do to the fact my farm account is as attractive for them as it is for
me. Canadian Tire on the other hand, sells by low price and their front end people
know the stock number and how to find it. I will also go on record as saying I don't buy
the cheapest anything, because you get what you pay for. Listen, Lordco groupie. I've been successfully working on vehicles for 35 years, and I know the product - way, way better than the teenager whose texting I interrupted when I came into the Sidney BC store. I've been hearing the "you get what you pay for" mantra from salesmen forever. If I quote you triple the normal price, people like you will believe the product is three times as good. Go elsewhere with your stupid opinions. $33 in that store for a $10 item ON LORDCO'S WEBSITE is clearly a ripoff.

Listen, Lordco groupie. I've been successfully working on vehicles for 35 years, and I know the product - way, way better than the teenager whose texting I interrupted when I came into the Sidney BC store. I've been hearing the "you get what you pay for" mantra from salesmen forever. If I quote you triple the normal price, people like you will believe the product is three times as good. Go elsewhere with your stupid opinions. $33 in that store for a $10 item ON LORDCO'S WEBSITE is a ripoff.
quick reply | full reply | multi-quote:

 

[taxslave]

Lordco has really cute delivery gals.

And that is about the only thing Lordco has going for them. Their counter people have some training on computers and that is about it. Last time I was in the Courtnay store to get a hydraulic hose I had to make it myself because none of the staff knew how. The only reason for going there is because they are the only place that is open late and have a reasonable stock. It is also the worst of their stores I have been in.
We have an account only because our equipment moves around a lot and it is simpler than having multiple suppliers that we may only use for 1 or 2 months of the year in a location even though their accounting dept has trouble keeping the billing straight.
Although they have a layered price structure the main emphasis is on selling the high markup stuff on the floor in front not selling to the trade. Campbell River is the only one of about 10 stores I have been in that has much in the way of heavy equipment supplies and that was how they set that store up originally. I think CR must pay better than the rest as well because they stole some very good parts people from the other wholesalers in town.

 

[petros]

store to get a hydraulic hose I had to make it myself because none of the staff knew how......

No Aeroquip guy around in your area i assume?

 

[taxslave]

No Aeroquip guy around in your area i assume?

Not that I am aware of. That was in Courtnay at about 1930 and the local Hydraulic shop was long closed and I didn't have his home number as it was only about week 2 there of a 4 week job. Not a complicated hose either.

 

[boats2010]

It would be foolish to label a business as un trust worthy because of a single price on one item. This is not about trust, it’s about finding the correct part. The price is an other consideration. Lordco has always found the part for me, weather I liked the price is another matter. Sometimes you have to ask if it’s the best price they can sell at. The other aspect to consider is retail stores will have some items on sale at a better price and some items will be higher. Just like the grocery stores.