Bell scams customers with inflated usage billing

DurkaDurka

Internet Lawyer
Mar 15, 2006
10,385
129
63
Toronto
Usage based billing is a scam in the way the Bell etc want to implement it.

If they charged heavy users an economical amount it would be less then 50 cents per gigabyte. As it is though, Bell proposes to lower caps (25gb/m) with excessive overage charges ( anywhere from 1-3 dollars per gigabyte). Also, the comparison to electrical usage is a red herring. Data is not the same as electricity or any utility for that matter, data does not require a head-end structure to create it. It's more akin to cars on a highway, for which there has been no stats shown by the telocs to be constricted.

What is comes down to is ISP's (rogers Bell, Shaw} using the crtc to protect their their legacy TV business from third party contenders such as Tek Savy etc, which offer unlimited data, allowing one self to sever the telco relationship and receive their TV via (Netflix etc)
 

PoliticalNick

The Troll Bashing Troll
Mar 8, 2011
7,940
0
36
Edson, AB
I have shaw extreme which is suppossed to give 100mbps download but the most I have ever achieved is about 25mbps (still pretty good compared to a lot of other carriers)

They recently sent a notice that we would be capped at 100gb/month. I called and got an executive and politely informed them that my contract when I signed up was for 'unlimited' internet access and would be happy to take them to court for changing a 'material part of the contract' without my consent and that I was aware under the UCC (Uniform Commercial Code) my legal remedy was either to restore the original contract or make any changes I wanted without their consent (I told them I would make my bill $0.01/month). They have since backed down.
 

tempo005

New Member
Apr 17, 2011
1
0
1
I've recently been a victim of Bell's 'metering glitch'. I noticed I had inflated internet meter readings and so I proceeded to physically disconnect my modem from the wall. Law and behold, the internet meter was continuing to to tick away with lots of data dwn/upload over many, many days!!! I called and dealt with so many technicians I was almost ready to call it quits. They finally admitted to 'faulty system monitoring' and they posted a temporary 4 day message on the Bell personal profile page saying that the internet metering system was being fixed. I contested my internet surcharge as well.

Today the same problem is back and I am wondering if anyone else is going through these same issues. I would really love for someone to launch some kind of class-action lawsuit against them for this scandalous behavior. I realize that proving this can be difficult - I still have a series of tests to do to make sure by b1 I.D. number hasn't been compromised and I have to get an independent data counter verification system in place to back up my claim.

I strongly believe that if you let this kind of bullying go without a fight, their hold on consumers will only get stronger.

E.
 

greg991

New Member
May 25, 2012
0
0
0
Reprobus makes some good points, but falls into the trap of measurement. First paragraph, "The ISPs push that concept because it's the only measurable flow they can use against us in this scam." Nothing could be further from the truth. Internet usage is not measureble. You must have an agreed upon metric in order to measure something. And so the telcoms say, "we do - it's the gigabyte" And then we ask them, "Well then do you count every byte coming down the line as part of that gigabyte?" The first answer you'll get is "Yes". Then when you mention that TCP/IP "traffic" consists of huge, huge amounts of non-end-user data that the Phone company uses to route and verify packet communication and do they measure those bytes as well, you get a "No, only the requested data" or "No, only downloads not page views." (!! I actually got that from a Bell Canada rep!!) Ask then, about how a poor signal to noise ratio increases the number of error caused re-sent packets. Are originals and re-sends counted, How can you tell the difference?" Then mention the TCP/IP packets on your line if you have any form of VOIP or digital phone service or digital cable service. Their minds start spinning and the line goes dead - literally. They hang up.The technical guys will then tell you that they have algorithms for estimating, extrapolating, (guessing) the "user traffic" from total traffic. Fine you say, what are those algorithms. They go "Huhnnn, uhh, that's corporate trade secret." And now an analogy that Reprobus could have used: I go to the store to get a pound of hamburger. I find the burger and pick up a small pack and look for a scale. There is none in the store. So I go to the counter and the cashier says, "That'll be $75.00 for 8.5 kilos of beef." You say, "How do you know it weighs 8.5 kilos without using a scale?" and she says, "I can't tell you that, it's a coporate trade secret, but believe me, we know."There is a prime caveat in commercial law that is still the basis for contract law today - "Let the buyer beware" The implication is that NO SELLER CAN BE TRUSTED without proof. Do you trust that they figure out your usage to fair and legitimate standards or to standards that better align with their bottom line goals? That's pretty simple logic, eh!the ISP (Bell Internet)in my case forcibly changed my wireless access plan to Fibe 6 with the promise (verbal, they will not correspond in writing or email) of no extra fees. Then I get an email threat saying that I have used 12.58 gigabytes of my 25 gigabyte plan and there are 29 days left in the billing period! Their exhortation was to upgrade immediately to a more expensive plan. Two days later the threat was "you're over your limit and charges will apply but if you upgrade now your won't get extra charges. I finally, after two lengthy chats and 4 lengthy phone calls, got to speak to a supervisor who was actually quite pleasant, but uniformed. He is having someone above him get back to me by Monday (3 days). His parting plea to me was that I should upgrade to a better plan. My remark to that was, "I have been threaten via economic extortion to spend more per month for a better plan. Well I will consider buying a better plan when you explain the threat to me first. My $25.00 a month plan has $80 dollars (a maximum, why do they have a maximum if every gigabyte is an expense to them!!) a month in "extra usage" charges. Prove to me how you measured the $80 threat and I'll consider the "better plan".
 

Nuggler

kind and gentle
Feb 27, 2006
11,596
141
63
Backwater, Ontario.
:canada: Ah, mother Bell; god bless her greedy little heart.

Last month Bell offered me an e.bill.............available obviously only on line.

Of course they would continue to send me a "paper" bill if I so chose.

And it would only cost me $2.00 / mo.

Searching my heart, looking deep within, I thought of my ol postie buddies, and their lack of suitable employment if I chose the e.bill.
Asking myself what would a true shmuck do.............I took the e.bill.

Nothing personal. Only business. Right?;-)

Harpo, Taxslave, and Flaherty will love me. Damn, it's great to be loved................(even by assholes):love5::pottytrain2:
 

spaminator

Hall of Fame Member
Oct 26, 2009
38,728
3,534
113
Still waiting for so called "high speed" where I live. Apparently rural customers living ten minutes from a major urban centre are not worth considering by the likes of Bell, Rogers, etc.. The private sector in Canada has completely failed to deliver reasonably priced and reasonable speed internet service. That really should not rank as a surprise. When was the last time any private owned utility really showed that it gave a dam about any of its customers?

the only way to get high speed is if you are high when using the internet.;)
 

Dixie Cup

Senate Member
Sep 16, 2006
6,262
3,977
113
Edmonton
I think that consumers have to start rebelling and refusing to pay these extra charges. The CRTC is part of the problem fer sure. I think, for the most part tho', we're "weenies" and so nothing ever gets done.

JMHO
 

ErinD

New Member
Jun 11, 2012
1
0
1
Here is a new method Bell Canada using to scam us. They charge you for services you don't subscribed, if you don't notice you kept paying like me. I paid 6 months for Bell phone I didn't have. They use a scamming technique called obfuscation by sending 10 pages long invoice. Then when you realize this scam and ask your money back. They are non-communicative and pocket the money. WAY TO GO BELL CANADA.
Kudos to the Bell Canada's brilliant executives who find this remarkable scamming method.