Please note the phrase unintentional. The policy makes no room for innocent mistakes. They are as guilty as the ones who are intentional in their hatred. Both are tarred with the same brush. A flawed policy based on intolerance for innocent behaviour. So reason does not apply, innocent error does not apply. No reason will be entertained for such behaviour.
Under this a person who is disabled would also be convicted, harsh term, but correct as they are required to follow this policy, without deviance, and if that disabled person used the same terms, regardless of their disability they would also be convicted as there is no room to entertain the circumstances- Zero Tolerance. Guilty or innocent - One or the other.
From their website
Ofsted | Single equality scheme consultation - Stage two
Pg 5
Promoting equality and tackling discrimination and harassment
Equality means that all people have equal access to opportunities to achieve or accomplish all that they aspire to do or have the potential to do.
It means that people are protected from discriminatory behaviour, whether intentional or unintentional, by individuals or by institutions. It means that everyone has the opportunity to make informed decisions about choices that will impact on their lives.
We have a legal responsibility to promote equality and eliminate discrimination. We take these responsibilities seriously, not just because we are required to, but because we believe they are the right thing to do. Our core values explicitly place fairness and equality firmly at the centre of all we do.