Question... all Air Canada employees must be able to speak French and English?
So in the case of the Air Canada gate keeper in Atlanta, who I would guess is American, she/he must be able to speak French or Air Canada is liable for damages?
No, they don't all have to be bilingual. But, if they are in an 'area that warrants it', according to the rules, there should always be one person around who can serve them.
In this case, they tried to order from a stewardess who didn't understand them, and apparently they weren't found one who did. (I assume)
It's all an arrogance thing, I guarantee when they were making their decision between cola and lemon lime they thought the English words SEVEN UP in their heads because there is no other way to think it.
What's the English word for poutine?
It wouldn't have mattered what they tried to order, as their stewardess didn't speak French.