Anyone here a fitness nut?????
I don't usually write reports on gadgets I buy, but a negative experience turned positive makes it worthwhile.
About 4 months ago I had bought a Garmin vivo fit and my wife a Fitbit charge.
In comparing the two I didn't much like the Garmin, and the Fitbit charge features were much better, like a readout showing who is calling without taking the phone out, giving you the option of calling back later if you felt it wasn't important.
So I returned it, and bought a "Charge" also.
From the start I was getting only 7 days out of a full charge while my wife was getting 8 and sometimes 9 on the same settings.
Slowly mine was going down until last week I was getting one day out of a full charge.
So this morning I called their help desk...
After waiting 5 minutes for a rep, the rest didn't take long...
I had temporarily put my full name and address on my Fitbit online monitor, so they could have full access to the info, including how often I had to recharge the unit.
Within five minutes, I was told they would send me not only a replacement unit free of charge, but a better one with even more features since the model I had was older and discontinued.
Copy of part of the email I received within minutes along with a tracking number..
That's service they can brag about....
ITEM QTY COST Fitbit Alta (Black) - Large
$0.00
In stock
Shipping Handling $0.00
Tax
Total $0.00
$0.00
$0.00
$0.00
SHIPPING METHOD: Free (7 Business Days*) *Some shipping areas may take up to 14 business days for delivery.
I don't usually write reports on gadgets I buy, but a negative experience turned positive makes it worthwhile.
About 4 months ago I had bought a Garmin vivo fit and my wife a Fitbit charge.
In comparing the two I didn't much like the Garmin, and the Fitbit charge features were much better, like a readout showing who is calling without taking the phone out, giving you the option of calling back later if you felt it wasn't important.
So I returned it, and bought a "Charge" also.
From the start I was getting only 7 days out of a full charge while my wife was getting 8 and sometimes 9 on the same settings.
Slowly mine was going down until last week I was getting one day out of a full charge.
So this morning I called their help desk...
After waiting 5 minutes for a rep, the rest didn't take long...
I had temporarily put my full name and address on my Fitbit online monitor, so they could have full access to the info, including how often I had to recharge the unit.
Within five minutes, I was told they would send me not only a replacement unit free of charge, but a better one with even more features since the model I had was older and discontinued.
Copy of part of the email I received within minutes along with a tracking number..
That's service they can brag about....
ITEM QTY COST Fitbit Alta (Black) - Large
$0.00
In stock
Shipping Handling $0.00
Tax
Total $0.00
$0.00
$0.00
$0.00
