Some outfits just worried about the "bottom line" while people suffer.

Sal

Hall of Fame Member
Sep 29, 2007
17,135
33
48
well she got her chair back...full refund should be given along with some compensation...I'd say an all inclusive trip would be nice as part of the apology
 

Sal

Hall of Fame Member
Sep 29, 2007
17,135
33
48
They should pay, book her trip with a different company and foot the bill.
why with a different company? they messed up, now they have to prove that it was an unusual oversight on their part and that their level of customer service is bar none

if this couple has a bad experience with some other company that will be blamed on them too

when customers complain about your service, you don't send them elsewhere, you rectify the error by treating them well
 

MHz

Time Out
Mar 16, 2007
41,030
43
48
Red Deer AB
I can hardly wait till I need a wheel-chair to fulfill my dream of being a world traveler over having the coolest rec room on the block. You can vr the bike paths across Canada and not get pissed on along the way. She needs an extra chair to pack her mind around.

when customers complain about your service, you don't send them elsewhere, you rectify the error by treating them well
That would be in the case of somebody who is already a steady customer.
 

damngrumpy

Executive Branch Member
Mar 16, 2005
9,949
21
38
kelowna bc
To each their own some people with problems like to travel and companies
have gone out of their way to make that happen. To start with if someone is
planning a trip with special needs they need to investigate the track record
of the company they want to do business with. I do think this company needs
to do something. If it was an isolated incident sure the same airline and they
need to demonstrate they are worthy of other peoples business as well