Telus is the worst customer service

[VanIsle]

Unless it is a business phone I question the sense of paying anything for voice mail. I do have call display (for the first time in my life) because it was included in the price of the service. The way I look at it, our phone is for our convenience only. It's handy to be able to make a call when you want some information. With call display you can return important calls like the doctor or the dentist and the rest of them can try again if they think it's important. If it is important they WILL call back. My bro-in-law has the right attitude, if the phone rings while he's eating his lunch he just doesn't anwer it.

Voice mail is personal preference. It's a great tool for not having to have long conversations when you don't feel like it or for receiving important messages that you need to react to instantly. It allows me to go about my day without waiting for a call that I need to get. I don't give my cell phone out to everyone. If your brother-in-law had voice mail he would know who called and if calling them back was of any importance. Voicemail is just an efficient answering machine. I like it. No one has to keep calling to see if I am home if they have something they need or just want to tell us. I don't have to talk when I am busy with something else, I can listen to the message and respond when I am ready to do so or never - depending on the message. I actually believe that for the most part, the last place that should be using voicemail is a business. It's annoying.

 

[JLM]

Voice mail is personal preference. .

To each his own- I just don't believe in spending money for other's convenience and I won't. :smile:

 

[Johnny Utah]

It was a whole lot better when it was still Okanagan Tel long before Telus and BC Tel popped in. And yes - I think BC Tel was better.


Surely you jest! I have had Shaw for 8 months. What junk. Our computer was down half the time at least. It was down again today for some reason - twice! They promised me a 1 year rate for my phone - $15.95 a month plus 4 cents a min. long distance. They made an offer via computer for us to have the super high speed internet. When I accepted the offer they told me it was sent to us in error and they couldn't give it to us for the price offered. We went right over to their office. No change. Customer service is horrible and I can tell you, it's the last office I would apply for work in. My last bill - (not right in front of me so I could be off a little) - Telephone $30.95 per month (not the 15.95 they quoted). Internet $50.00 plus another $10.00 for the super high speed which we didn't order and some $5.00 rebate toward internet so $55.00 for internet. We have to keep their TV for two reasons. Telus would not go the extra mile to see to it that they could connect us. So - in moving over to Shaw, we bought two PVR's from Shaw so we are stuck with them. We would have been better off to rent them. $5.00 per month and then we could have looked around at TV. Bell has the best TV - worst service. Telus uses Bell anyway for TV.
Received a mail out from Telus. They offered $59.95 inclusive for phone and internet and that includes call display and voicemail. We are paying $6.95 extra for the voicemail. Our long distance will still cost us 4 cents a min. No contract though and they of course reserve the right to change at anytime so I hope we don't run into a problem with them. Telus is much faster than Shaw is.

I haven't had the bad experience you've had with Shaw but I did have it with Telus when I tried two times to switch over and after that there wasn't going to be a third..