Two weeks ago I received a call from Fido, asking me how satisfied I was with my services. He then proceed to offer me a $5 discount on my regular plan and a free new phone. I specifically and explicitly told him that I don't want to be bind into any contract, since I may be moving out of province/country within 6-8 months. His reply to me was: "It's not a contract. I just need your word to agree that you will stick with Fido in the next 24 months."
I repeatedly asked him to make sure that I won't be bind to any contract, and he gave the same line. I finally agreed, and my new phone was delivered to me the next week. Yesterday, I just received a letter from Fido, saying that my new "agreement" has started from March 2, 2008 and will end on March 2, 2010. And there will be up to $400 cancellation fee (plus applicable taxes) if I cancel my "agreement" before March 2010.
Today, I called a Fido rep. He explained to me that what they're doing/offering is not a contract, since I didn't have to sign it. They call it an AGREEMENT. I explained him my case, and all he said that I can do is to return the new phone before March 18 (15-day period) to have everything reversed back.
I feel it's such a dirty trick . I clearly told him that I didn't want to be in a contract. But of course, to Fido, a binding 2-year agreement is NOT considered a contract.
If you receive an offer from Fido, be aware that if you "agree" on anything, it can count as a Fido Agreement, which binds you into a contract that you don't have to sign.
I repeatedly asked him to make sure that I won't be bind to any contract, and he gave the same line. I finally agreed, and my new phone was delivered to me the next week. Yesterday, I just received a letter from Fido, saying that my new "agreement" has started from March 2, 2008 and will end on March 2, 2010. And there will be up to $400 cancellation fee (plus applicable taxes) if I cancel my "agreement" before March 2010.
Today, I called a Fido rep. He explained to me that what they're doing/offering is not a contract, since I didn't have to sign it. They call it an AGREEMENT. I explained him my case, and all he said that I can do is to return the new phone before March 18 (15-day period) to have everything reversed back.
I feel it's such a dirty trick . I clearly told him that I didn't want to be in a contract. But of course, to Fido, a binding 2-year agreement is NOT considered a contract.
If you receive an offer from Fido, be aware that if you "agree" on anything, it can count as a Fido Agreement, which binds you into a contract that you don't have to sign.