Newbie
Posts: 1 
March 14th, 2008, 05:25 PM
Two weeks ago I received a call from Fido, asking me how satisfied I was with my services. He then proceed to offer me a $5 discount on my regular plan and a free new phone. I specifically and explicitly told him that I don't want to be bind into any contract, since I may be moving out of province/country within 6-8 months. His reply to me was: "It's not a contract. I just need your word to agree that you will stick with Fido in the next 24 months."
I repeatedly asked him to make sure that I won't be bind to any contract, and he gave the same line. I finally agreed, and my new phone was delivered to me the next week. Yesterday, I just received a letter from Fido, saying that my new "agreement" has started from March 2, 2008 and will end on March 2, 2010. And there will be up to $400 cancellation fee (plus applicable taxes) if I cancel my "agreement" before March 2010.
Today, I called a Fido rep. He explained to me that what they're doing/offering is not a contract, since I didn't have to sign it. They call it an AGREEMENT. I explained him my case, and all he said that I can do is to return the new phone before March 18 (15-day period) to have everything reversed back.
I feel it's such a dirty trick . I clearly told him that I didn't want to be in a contract. But of course, to Fido, a binding 2-year agreement is NOT considered a contract.
If you receive an offer from Fido, be aware that if you "agree" on anything, it can count as a Fido Agreement, which binds you into a contract that you don't have to sign.
Two weeks ago I received a call from Fido, asking me how satisfied I was with my services. He then proceed to offer me a $5 discount on my regular plan and a free new phone. I specifically and explicitly told him that I don't want to be bind into any contract, since I may be moving out of province/country within 6-8 months. His reply to me was: "It's not a contract. I just need your word to agree that you will stick with Fido in the next 24 months."
I repeatedly asked him to make sure that I won't be bind to any contract, and he gave the same line. I finally agreed, and my new phone was delivered to me the next week. Yesterday, I just received a letter from Fido, saying that my new "agreement" has started from March 2, 2008 and will end on March 2, 2010. And there will be up to $400 cancellation fee (plus applicable taxes) if I cancel my "agreement" before March 2010.
Today, I called a Fido rep. He explained to me that what they're doing/offering is not a contract, since I didn't have to sign it. They call it an AGREEMENT. I explained him my case, and all he said that I can do is to return the new phone before March 18 (15-day period) to have everything reversed back.
I feel it's such a dirty trick . I clearly told him that I didn't want to be in a contract. But of course, to Fido, a binding 2-year agreement is NOT considered a contract.
If you receive an offer from Fido, be aware that if you "agree" on anything, it can count as a Fido Agreement, which binds you into a contract that you don't have to sign.
World Police
Posts: 4,391 
Videos: 1
Location: toranna
Videos: 1
Location: toranna
March 14th, 2008, 07:28 PM
CSR's are known for BS like that. Call back and demand to speak to a supervisor, they can resolve your issue.
CSR's are known for BS like that. Call back and demand to speak to a supervisor, they can resolve your issue.
Genius
Posts: 785
Location: Red Deer AB
Location: Red Deer AB
March 14th, 2008, 07:31 PM
What part of this didn't set alarm bells ringing?
"It's not a contract. I just need your word to agree that you will stick with Fido in the next 24 months."
If you ask them (callers like that) for their permission to record the conversation some will hang-up. If you pretend to be speaking to somebody else at your place and say something like, "Hey Charlie, we've got another one on the line!", they will all hang-up.
What part of this didn't set alarm bells ringing?
"It's not a contract. I just need your word to agree that you will stick with Fido in the next 24 months."
If you ask them (callers like that) for their permission to record the conversation some will hang-up. If you pretend to be speaking to somebody else at your place and say something like, "Hey Charlie, we've got another one on the line!", they will all hang-up.
World Police
Posts: 4,391
Videos: 1
Location: toranna
Videos: 1
Location: toranna
March 14th, 2008, 07:35 PM
Fidos, which is owned by Rogers is as incompotent as they get, it's a corporate cultural thing.
Fidos, which is owned by Rogers is as incompotent as they get, it's a corporate cultural thing.
Super Genius
Posts: 1,496
Location: Alberta, Canada
Location: Alberta, Canada
March 14th, 2008, 08:05 PM
Sure about that bubba?
Quoting DurkaDurka
Fidos, which is owned by Rogers is as incompotent as they get, it's a corporate cultural thing.
Sure about that bubba?
Super Genius
Posts: 1,496
Location: Alberta, Canada
Location: Alberta, Canada
March 14th, 2008, 09:14 PM
Gee...I guess fido lied to my wife when they told her that they bought themselves back from Rogers......... seems strange that our bills are from Fido again and not from Rogers....
and of course, you do realize that Fido was not originally bought by Rogers.....right bubba?
Quoting DurkaDurka
yes I am after dealing with various BS from them for the past 6 years, gerry, you pathetic excuse for a man.
By the way gerry, Abortions tickle.
By the way gerry, Abortions tickle.
Gee...I guess fido lied to my wife when they told her that they bought themselves back from Rogers......... seems strange that our bills are from Fido again and not from Rogers....
and of course, you do realize that Fido was not originally bought by Rogers.....right bubba?
Clever Clogs
Posts: 520
March 14th, 2008, 09:25 PM
wtf does you last comment have to do with FIDO??? you have a grievance with him... do it else where.. this is clearly off topic and I don't wish to read your worthless **** of an opinion on that....
I too have been dealing with Fido who was bought out by Sprint who was then bought out by Rogers and Fido was taken back by Fido...
Quoting DurkaDurka
yes I am after dealing with various BS from them for the past 6 years, gerry, you pathetic excuse for a man.
By the way gerry, Abortions tickle.
By the way gerry, Abortions tickle.
wtf does you last comment have to do with FIDO??? you have a grievance with him... do it else where.. this is clearly off topic and I don't wish to read your worthless **** of an opinion on that....
I too have been dealing with Fido who was bought out by Sprint who was then bought out by Rogers and Fido was taken back by Fido...
Newbie
Posts: 7
March 14th, 2008, 09:27 PM
Fido (Microcell) is a wholly owned subsidiary of Rogers Wireless. It was purchased by Rogers in 2004 for 1.4 Billion.
In case there's any doubt, this is off their own website.
Originally launched by Microcell Solutions Inc. in 1996, Fido offers Personal Communications Services (PCS) and wireless data services in major centres across Canada. Fido has been a subsidiary of Rogers Wireless Inc. since November 2004.
Fido (Microcell) is a wholly owned subsidiary of Rogers Wireless. It was purchased by Rogers in 2004 for 1.4 Billion.
In case there's any doubt, this is off their own website.
Originally launched by Microcell Solutions Inc. in 1996, Fido offers Personal Communications Services (PCS) and wireless data services in major centres across Canada. Fido has been a subsidiary of Rogers Wireless Inc. since November 2004.
Clever Clogs
Posts: 520
March 14th, 2008, 09:54 PM
well then I do stand corrected.... I had fido for cell and sprint for home service... when they merged with Rogers (whom I hated for cell with their billing from previous experience) then I got a letter about last Spring saying they had gone back to Fido when Rogers merged Fido & Sprint...they started screwing around with my home service billing so I cancelled and told what to do with their service.... I still have my cell phone. my offer was 10 a month off and I too stated I would not sign another contract.
well then I do stand corrected.... I had fido for cell and sprint for home service... when they merged with Rogers (whom I hated for cell with their billing from previous experience) then I got a letter about last Spring saying they had gone back to Fido when Rogers merged Fido & Sprint...they started screwing around with my home service billing so I cancelled and told what to do with their service.... I still have my cell phone. my offer was 10 a month off and I too stated I would not sign another contract.
World Police
Posts: 4,391
Videos: 1
Location: toranna
Videos: 1
Location: toranna
March 14th, 2008, 11:06 PM
read this, directly from Rogers Web site http://www.fido.ca/portal/en/medias/about.shtml
"Originally launched by Microcell Solutions Inc. in 1996, Fido offers Personal Communications Services (PCS) and wireless data services in major centres across Canada. Fido has been a subsidiary of Rogers Wireless Inc. since November 2004."
So, why don't you do a little research, ok?
Quoting jenn
wtf does you last comment have to do with FIDO??? you have a grievance with him... do it else where.. this is clearly off topic and I don't wish to read your worthless **** of an opinion on that....
I too have been dealing with Fido who was bought out by Sprint who was then bought out by Rogers and Fido was taken back by Fido...
Piss off Jenn. You haven't a clue what you are talking about.wtf does you last comment have to do with FIDO??? you have a grievance with him... do it else where.. this is clearly off topic and I don't wish to read your worthless **** of an opinion on that....
I too have been dealing with Fido who was bought out by Sprint who was then bought out by Rogers and Fido was taken back by Fido...
read this, directly from Rogers Web site http://www.fido.ca/portal/en/medias/about.shtml
"Originally launched by Microcell Solutions Inc. in 1996, Fido offers Personal Communications Services (PCS) and wireless data services in major centres across Canada. Fido has been a subsidiary of Rogers Wireless Inc. since November 2004."
So, why don't you do a little research, ok?
World Police
Posts: 4,391
Videos: 1
Location: toranna
Videos: 1
Location: toranna
March 14th, 2008, 11:08 PM
gerry, obviously your wife is brilliant, but apparently she is naive enough to listen to what a CSR tells her and she does not have the slightest clue as to the corporate structure of the company.
gerry, obviously your wife is brilliant, but apparently she is naive enough to listen to what a CSR tells her and she does not have the slightest clue as to the corporate structure of the company.
Clever Clogs
Posts: 520
March 15th, 2008, 07:34 AM
Quoting DurkaDurka
ya well I already stood corrected asshole ... so you piss off.. on other subjects maybe YOU should do some research or shut your mouth..
Piss off Jenn. You haven't a clue what you are talking about.
read this, directly from Rogers Web site http://www.fido.ca/portal/en/medias/about.shtml
"Originally launched by Microcell Solutions Inc. in 1996, Fido offers Personal Communications Services (PCS) and wireless data services in major centres across Canada. Fido has been a subsidiary of Rogers Wireless Inc. since November 2004."
So, why don't you do a little research, ok?
read this, directly from Rogers Web site http://www.fido.ca/portal/en/medias/about.shtml
"Originally launched by Microcell Solutions Inc. in 1996, Fido offers Personal Communications Services (PCS) and wireless data services in major centres across Canada. Fido has been a subsidiary of Rogers Wireless Inc. since November 2004."
So, why don't you do a little research, ok?
