Lordco... can you trust them? (Lordco)

Lordco... can you trust them?

cdn_bc_ca

Lordco

Nov 28th, 2006

Obviously not.

I recently went to the Lordco at Clarke Rd. in my area and wanted to get an oil filter for my SUV. After speaking with the person behind the counter, he went off into the aisles and returned with a Fram oil filter. He laid it on the counter and told me to pay at the cashier counter. Okay... so how much is it? He replied $10.71.... ummm. what? That's probably the most expensive oil filter that has ever been quoted to me. So I said forget it and told him that it's cheaper at Canadian Tire. So he gave me this look like I was an idiot and walked back into the aisle with his oil filter.

I then went to Canadian Tire and found the same oil filter for $5.50.

Are all the Lordco people that work behind the counter retarded or is it just this guy?

So I go to the Lordco website expecting to see some email addresses to their head office so I could file a complaint and produce a paper trail. Nope. Nothing. They had a forum, though, so I posted a message there hoping to see some resolve or explanation as to why the price is so inflated... an hour later, my post is gone. Nice. I then went to the BBB website and guess what? They are not members.

I thought Lordco would be an honest place to get parts since it seems that they are everywhere (3 locations in the tri-city area alone), but after this incident I really don't trust them anymore.

Anyone have any similar incidents?

Last edited by cdn_bc_ca; Nov 28th, 2006 at 02:48 PM..Reason: grammar

#juan

Lordco Brake Pads

Nov 28th, 2006

A FRAM oil filter is the most expensive filter on the market. I don't know if the Lordco counter guys are on commission or not, but he could have come up with an oil filter that was cheaper than the FRAM.

cdn_bc_ca

Lordco Prices

Nov 28th, 2006

Ha ha... I just tried to go back to the Lordco forum website and guess what... my IP has been blocked... So much for customer service.

cdn_bc_ca

Lordco Locations

Nov 28th, 2006

Quote: Originally Posted by #juan

A FRAM oil filter is the most expensive filter on the market. I don't know if the Lordco counter guys are on commission or not, but he could have come up with an oil filter that was cheaper than the FRAM.

hmmm. I thought Fram would be the cheapest since they are not rated very high in terms of quality and construction. But anyway, Canadian Tire had them for 1/2 the price of Lordco and no commission either.

Happy_Trails

Mar 22nd, 2007

So here's the thing,

Lordco has a pricing structure with different levels of discounts and they do not work on commision.

What I'm guessing is that you came in all douche baggy about a stupid oil filter and he charged you the most he could.

I'm sure he wasn't suprised when you had a hissy fit and ran off.

None the less, a good attitude can go a long way in life. If you had been nicer he wouldn't have charged you so much.

As for you not shopping at Lordco I'd say it's a win for them, because a company that big can afford to have a few less jerk customers such as yourself.

But that's just what I think....

eh1eh

Mar 22nd, 2007

I can only guess Lordco is a big discount warehouse like Costco. If so the product is priced when the purchaser issue's the purchase order. All these big companies do that. It is entred in their system under the upc, the bar code thingy. A part monkry on the floor is not changing the price when you come in grumpy. The just charge too much there. Obviously.

cdn_bc_ca

Mar 26th, 2007

OK, let me get this straight right off the bat. I did not go in there with a hissy-fit attitude or a grouchy look on my face. I went in there looking for an oil filter like every other joe blow that needs parts for their cars. What more do you want the customer to do? Kiss ass and pray for a good price? Gimme a break. I never have and I never will.

Let's face it, the guy tried to rip me off and I called his bluff. I don't look like the kind of guy that works on his own cars and he most likely misjudged me as easy prey. Just like when your wife brings her car to the mechanic shop for an simple oil change and comes home $1000 poorer. People who try to take advantage of other people like that should be taken out back and shot...

...and here we have happy_trails and eh1eh actually trying to defend this guy. I guess you have no problem paying $10 for a $5 dollar item? No, I believe it's a win for Lordco to have people like you around because they can just continue ripping off ignorant people like yourselves.

TenPenny

Mar 26th, 2007

Here's a thought: if you don't like the price of something, don't buy it. Go somewhere else. In what possible universe do you think you should ocntact the BBB because their price is higher than someone else's?

If I worked at the store, I'd do the same thing. Don't like the price? Go somewhere else. I can't even begin to think why anyone thinks this merits any complaints or further thoughts.

And before you start, I'm not "ignorant", and I don't pay $10 for a $5 item. I ask the price of something, if I don't like it, I go elsewhere.

TekJansen

Mar 26th, 2007

You tried to sick the BBB on them for ONE item being high-priced?

After hearing that, I'm sure that you were very polite in their forum.

cdn_bc_ca

#10

Mar 26th, 2007

Sorry to mislead you guys, but nowhere in my previous posts did I ever say that I tried to sic the BBB on them. I merely went to the site to determine what kind of complaints were filed against them.

> If I worked at the store, I'd do the same thing. Don't like the price?
> Go somewhere else. I can't
> even begin to think why anyone thinks this merits any
> complaints or further thoughts.

That's exactly what I did. However, if you worked at the store, would you tell that person to pay at the counter without letting them know about the price first? (Every other parts store gave me the price when they punched it into their computer) Then, when the customer asks you for the price and they decline to buy because the price you quoted is cheaper someplace else, would you stare at them and make them look like they wasted your time? What kind of customer service is that? Do you really expect when you do that, the customer is going to come back?

The purpose of this whole thing was to give Lordco feedback on their customer service and get an answer on their inflated prices. The post on this Consumer Awareness forum is to inform potential customers to beware of the prices at Lordco and if you really need to get something from there to be informed of what the prices should be.

Last edited by cdn_bc_ca; Mar 26th, 2007 at 12:26 PM..Reason: Added additional comment

TekJansen

#11

Mar 26th, 2007

Thanks for clarifying.

I do have to say that I'd probably have issues with a place called Lordco, Mastermart, or Godstore for that matter. Sounds a bit condescending.

#juan

#12

Mar 26th, 2007

I have done my own work on our cars for years. In the last twenty years or so, I've been limited to changing the oil and filters, replacing the brake pads, windsheild wipers, etc. I've dealt with Lordco for years. Never had a complaint. What you might have run into could have been the minimum wage syndrome. You can't get qualified parts people for minimum wage.

TenPenny

#13

Mar 26th, 2007

Quote: Originally Posted by cdn_bc_ca

That's exactly what I did. However, if you worked at the store, would you tell that person to pay at the counter without letting them know about the price first?

Yes, I would, if the customer didn't ask for a price.

Quote:

The purpose of this whole thing was to give Lordco feedback on their customer service and get an answer on their inflated prices. The post on this Consumer Awareness forum is to inform potential customers to beware of the prices at Lordco and if you really need to get something from there to be informed of what the prices should be.

So really, what your post should have said was "I went shopping for an oil filter at Lordco, and found they were much higher priced than Canadian Tire." That much, I understand.

cdn_bc_ca

#14

Mar 26th, 2007

Quote: Originally Posted by TenPenny

Yes, I would, if the customer didn't ask for a price.

So really, what your post should have said was "I went shopping for an oil filter at Lordco, and found they were much higher priced than Canadian Tire." That much, I understand.

At least you got part of it right.

Big-D

#15

Jun 1st, 2007

For starters I know that in the Automotive industry there is different price levels, one for the consumer and one for the shops that fix the consumers vehicles after all they need to make money as well. I sure if you go to any parts store other than Canadian Tire you will find this. Lordco is not a self help store like C.Tire and usually employs people that know what they are talking about and more than one (ever try to get help at C.Tire) These things all cost money. So maybe if you do not want professional service you should shop at the big box stores. But as far aas I know Lordco has over 87 stores in B.C. And is owned by one person in Maple Ridge hmmm must be doing something right. PS Lordco is from the last names of the two people that started the company over 35 years ago.

falcon2007

#16

Jan 12th, 2008

I too had a similiar problem with the website and the store in Courtenay as documented below.

I am trying to become a regular customer of Lordco but the trained monkeys you have behind the counters giving out parts with no mechanical knowledge at all are making it very difficult. I live 25 minutes out of town so it is an hour trip to your store and back. When I get home and try and put the parts on my vehicle and they do not fit for the second time I am strongly coming to the conclusion that going to a store with competent people behind the counter that may cost me a bit more for the parts would save me in time and money for fuel in the long run. A friend of mine reccomended your store to me and said that it is the cheapest place to go for parts but with the extra gas it is not working out this way for me. He suggested that I take off the part and physically take it in with me so that the sales people could see the exact part and not screw up and give me the wrong one but this is not always possible when you are driving the vehicle you are trying to fix. I don't understand what the problem is when I give them the make, model, year, engine size and I still get the wrong parts. I told one young fellow that my car is a six cylinder and t ed up the day earlier and the one from the vehicle. The salesman looked at the two parts though different han after he brought a distributor for a four cylinder, I told him again it was a six cylinder. I then got the wrong rotor and cap, hence the story above. So I send in my wife to make this a third trip with the wrong rotor I had pick and tried to convince my wife that the part should still work even though it was shorter and the holes were different sizes. When she insisted that i wanted the correct part, he looked it up on the computer and gave her the part that matched the one she brought in. He didn't charge her any more for the new part as he wanted to make sure i was kept satisfied. I have never had to take my parts into a parts store to make sure I got the right part before unless it was a specialty or rare part that usually doesn't break or wear out.

cdn_bc_ca

#17

Jan 14th, 2008

Quote: Originally Posted by falcon2007

I too had a similiar problem with the website and the store in Courtenay as documented below.
I am trying to become a regular customer of Lordco but the trained monkeys you have behind the counters giving out parts with no mechanical knowledge at all are making it very difficult. I live 25 minutes out of town so it is an hour trip to your store and back. When I get home and try and put the parts on my vehicle and they do not fit for the second time I am strongly coming to the conclusion that going to a store with competent people behind the counter that may cost me a bit more for the parts would save me in time and money for fuel in the long run. A friend of mine reccomended your store to me and said that it is the cheapest place to go for parts but with the extra gas it is not working out this way for me. He suggested that I take off the part and physically take it in with me so that the sales people could see the exact part and not screw up and give me the wrong one but this is not always possible when you are driving the vehicle you are trying to fix. I don't understand what the problem is when I give them the make, model, year, engine size and I still get the wrong parts. I told one young fellow that my car is a six cylinder and t ed up the day earlier and the one from the vehicle. The salesman looked at the two parts though different han after he brought a distributor for a four...
Quote has been trimmed, See full post:

I usually don't trust the person behind the counter to know the exact part for my car because there is no way he can remember parts for every make and model ever produced off the top of his/her head. Most of the time, they just look up the information in their parts book or computer and then check stock status and retrieve the parts for you.

Instead, I've come to rely on the Internet for the right part numbers and procedures for repairing my car. More specifically, the website named --. It's a subscription service but well worth the price since it's like an online service manual for your car. This site also displays repair procedures showing both expected cost and time so that you get an idea of what needs to be done or if you bring your car to a mechanic, you will have an idea of approx. how much you are going to pay.

thumper1680

#18

Jan 24th, 2008

I myself am a backyard mechanic been doing it all my life , after reading this thread i am shocked . I grew up in parts store as my father has been in the indrustrey for as long as i have been alive . I don't agree with the price but it may have been a simple computer error , and also the cashier could have rechecked it too . But any Parts store could have done this also Canaidain tire has to be the worst store to get parts from period they use the cheapest products the can buy bulk and don't pass the savings , i've boughten high end brands and low end too and had them not fit , even if it's the right part number , one flaw in casting a part or different materials used in production can make a difference .

a few simple steps can make it so simple to buy parts at any store, bring in the faulty part if possible and know what you are needing . Since i don't live near my Fathers store i always make sure i get the parts guy to use the catouloge cause they are usally more accurate than the computer .

I've been on both sides of the counter and i have seen it all helping my father at work as a youth and i really feel for the people that do it cause they put up with a lot of crap.

Ask for a better deal , most store can drop the price too

harry1

#19

Mar 3rd, 2008

Quote: Originally Posted by cdn_bc_ca

Obviously not.

I recently went to the Lordco at Clarke Rd. in my area and wanted to get an oil filter for my SUV. After speaking with the person behind the counter, he went off into the aisles and returned with a Fram oil filter. He laid it on the counter and told me to pay at the cashier counter. Okay... so how much is it? He replied $10.71.... ummm. what? That's probably the most expensive oil filter that has ever been quoted to me. So I said forget it and told him that it's cheaper at Canadian Tire. So he gave me this look like I was an idiot and walked back into the aisle with his oil filter.

I then went to Canadian Tire and found the same oil filter for $5.50.

Are all the Lordco people that work behind the counter retarded or is it just this guy?

So I go to the Lordco website expecting to see some email addresses to their head office so I could file a complaint and produce a paper trail. Nope. Nothing. They had a forum, though, so I posted a message there hoping to see some resolve or explanation as to why the price is so inflated... an hour later, my post is gone. Nice. I then went to the BBB website and guess what? They are not members.

I thought Lordco would be an honest place to get parts since it seems that they are everywhere (3 locations in the tri-city area alone), but after this incident I really don't trust them anymore.

Anyone have any similar incidents?

Ever thought of doing your homework before you slam a company or person? obviously not!...I love people that blame something before themselves

cdn_bc_ca

#20

Mar 9th, 2008

Do my homework? umm yeah I did. I went in there expecting to pay no more than $6 from previous purchasing experience and the guy comes back with a crappy $10 filter that costs $5.50 somewhere else. If I didn't do my homework, I would have been blissfully ripped off.

Why don't you do your homework before making stupid posts like that, but your right, I should have blamed myself for walking in there in the first place.

shari0166

#21

May 5th, 2008

The name Lordco does not imply that the company believes that they are Lord, God, Master, etc. The founders of the company Lordco are Roy Lord and Ed Coates. The name Lordco is the last name Lord and the first two letters of Ed Coates last name; Co. Get it? Lordco.

Quote: Originally Posted by TekJansen

Thanks for clarifying.

I do have to say that I'd probably have issues with a place called Lordco, Mastermart, or Godstore for that matter. Sounds a bit condescending.

karrie

#22

May 5th, 2008

Quote: Originally Posted by shari0166

The name Lordco does not imply that the company believes that they are Lord, God, Master, etc. The founders of the company Lordco are Roy Lord and Ed Coates. The name Lordco is the last name Lord and the first two letters of Ed Coates last name; Co. Get it? Lordco.

No, it implies that at first glance, without research into it. You need to consider not just where the words came from, but, how they'll be perceived. Marketing 101. They would have done well with a business advisor to point out such a pitfall.

gerryh

#23

May 5th, 2008

waaaa waaaa waaaaaa..... what a whiney twat....

Lordco is mainly a parts jobber....most of their sales are to garages...... they are in the retail business only for convenience. What this counter person did, is EXACTLEY what I wish every counter person that Lordco has would do...charge FULL RETAIL to people that walk in off the street instead of damn near my cost on a part. It's bad enough that big box retailers sell product at well below normal retail price.

terryhhh

#24

Jun 15th, 2008

I ve been surfing to find brake pad prices between lordco and canadian tire and somehow ended up here and have to agree with cdn-bc-ca.EVER HEARD OF PRINCIPLE??It don't f*&^in matter the CUSTOMER IS ALWAYS RIGHT!!!I am completely lost when it comes to cars and hope when I buy things I don't get screwed by some clown who could care less about me and my money.Its not whining when you stand up to some company trying to bend u over its standing up for yourself.Now I think I will go to cambodian tire because they are usually as helpful as possible (but not as knowledgeable) and ANYTHING I have EVER bought there that didn't work or was wrong I brought back and got my money back!!I once bought windshield wipers and was given the wrong instructions by a clerk at ct and one flew off!!I returned with the empty box my receipt my explanation and still got my money back!!If u can't figure out why gas and housing in vancouver is so f*&^in high its probably because not enough of us are what u call WHINING!!

vern

#25

Sep 28th, 2008

..............

jjaycee98

#26

Sep 28th, 2008

I also have a complaint against Lordco. Wondering how to proceed at this point.

I do bookkeeping for several clients. In some cases they will have many small slips pretaining to the same type of purchase, bought on their personal credit card or cash. I run a tape and use the formula X5 divide by 105 to calculate the GST. This is an excepted method by CRA by the way.

Last week I was training a new employee and she pointed out that Lordco was still charging 6% GST. So checked others-sure enough. Phoned and the manager claimed they had a power bump that maybe that happened then. Checked slips from other clients at random and they are all the same. Power bumps happen there alot?

It may just be this store. Anyone who has a slip from other locations might check theirs and post here if you find it amiss also. Surely this is only a local problem!

Restricted

#27

Dec 30th, 2008

I too wanted to file a little bit of a grievance to Lordco only too find there was no way to do so. I found myself here so I decided to share it with you.

I purchased a set of chains for my 08 GMC Sierra at the Courtenay B.C. store a couple of weeks back. I then found out a few days later there may be clearance issues with certain vehicle types and certain tire sizes. I checked my owners manual and sure enough with the size tires I have on my truck GM recommends not running chains. I upgraded from stock 17's to stock 20's from the factory. Nothing crazy. I wouldn't of imagined I couldn't put chains on my truck but here we are. So I thought no big deal I'll just take them back especially seeing as I didn't even open the package. So when I found the time to get back to the store, thinking time frame for return shouldn't be a problem, they wouldn't take them back. The manager (quite rudely) said the cashier told me that there was a "24 hour fit" return policy. First of all I didn't even try to fit them, they're in exactly the same condition as when I purchased them so I found that to be a little silly. Second the cashier did not breathe a word of their "24 hour fit policy." If she had I would have checked to make sure I had the right ones immediately before risking the substantial amount of money I had just spent. They didn't offer any advice or attempt whatsoever to deal with the problem. Just nope we're not taking them back, goodbye. The manager couldn't care less. Do they do the same with everything they sell that doesn't fit or was mistakenly sold or mistakenly bought wrong? If you don't bring it back right away then tough luck?

O and I must say that I was not rude whatsoever. I was in a good mood. I explained my problem very civilly thinking it shouldn't be a problem, you know....oops honest mistake from both parties. They (being the professionals) should have maybe inquired as to my application and/or explained there may be some issues with the product they were selling. (Apparently its common knowledge in the industry about clearance issues with todays vehicles and chains) How and why should I have known other than maybe if I had read and remembered every word of my War and Peace sized owners manual. Oops, I didn't. I was then so taken aback that they wouldn't take them back I just said ok and walked out dumbfounded with their customer service.

I always try to be as informed as I can be when purchasing most anything. Didn't know snow chains were so complicated. They never used to be. I am now well informed about snow chains. Probably more so than they are.

Not a huge deal really other than the fact that I'm out some money and that a brand new product is probably just going to end up in the landfill rather than being sold to someone else who could have used them. But I guess at least Mr. Roy Lord and Mr Ed Coates are a little richer now.

Dan the man

#28

May 4th, 2009

Hi

I went into Lordco for a grease gun attachment. Found it on the shelf priced at $15.22.The cashier wanted $25 and that's was with my Lordco discount card. Told the cashier what it said on the shelf. She didn't believe me so she checked it herself. Said she would honor the shelf price but I couldn't use my discount card. The shelf price has now been changed to $25.32. An internet check of this item at seven different outlets in the US came back with an average retail of $10.01. I'm all for shopping on this side of the border but lets get real. US = $10 ( $12.50 Can $$ ) Lordco Canada = $25 !!!
I did point this differance out to the store manager and he didn't seem to care.

Dan

Dan the man

#29

May 4th, 2009

Product :303 Fabric cleaner.

Wholesalers suggested retail price $16.21

Lordco's list price $26.99

Lordco's net price $20.99 ( note suggested retail above )

With my discount card $14.69

Sure glad I have that card.

Dan

Whatnow25

#30

Dec 3rd, 2009

Ok ya...I'm going to guess you were being rude. Even if you don't think so. Because most people wouldn't stir up this much over $5 and try to ruin a companys credibility. Just because you think you're justified in acting however you want doesnt mean other people have to take it. Also i doubt he really cares about your extra five bucks either way, most customers that use lordco bring in hundreds a day. And he doesn't get any kind of reward or comission for making a bit more. also he could have just typed in the wrong part number. Most lordco parts people will go out of their way to give you a good deal but obviously if youre going to make their life harder why should they bother.

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