Lordco... can you trust them? (Lordco)

Lordco... can you trust them?

shadowshiv

#31

Dec 3rd, 2009

Quote: Originally Posted by Whatnow25

Ok ya...I'm going to guess you were being rude. Even if you don't think so. Because most people wouldn't stir up this much over $5 and try to ruin a companys credibility. Just because you think you're justified in acting however you want doesnt mean other people have to take it. Also i doubt he really cares about your extra five bucks either way, most customers that use lordco bring in hundreds a day. And he doesn't get any kind of reward or comission for making a bit more. also he could have just typed in the wrong part number. Most lordco parts people will go out of their way to give you a good deal but obviously if youre going to make their life harder why should they bother.

Welcome to CC!

This thread was created way back in 2006. The OP is not even an active member here anymore so he won't even read your reply.

PontiacLover

#32

Nov 8th, 2010

Give me a break. You can afford to drive an SUV, and you're miffed about an $11.00 part? You probably burned $5 in gas to make your point at Canadian Tire. And you're going to write to Lordco about this? Go ahead. You'll justifiably be ignored.

I HOPE you never go there again. They provide quality parts at decent prices, and will go out of their way to help you---if you're civil to them. I'm female, and used to getting treated like an idiot by mechanics and shops. I LOVE Lordco, because they treat me with respect. They've saved ME money, because I tend to buy more than one part, to make sure I've covered my bases. They'll say, "Nah, try this first, it ought to do the trick."

I grew up in an auto shop, and my Dad would just say, "Go somewhere else, we don't need you!"

Quote: Originally Posted by shadowshiv

Welcome to CC!

This thread was created way back in 2006. The OP is not even an active member here anymore so he won't even read your reply.

That's okay. I found this thread Googling "Lordco." Maybe others will benefit

Last edited by karrie; Nov 8th, 2010 at 10:39 AM..Reason: insults

volodar

#33

Nov 12th, 2010

Yesterday my car's distributor rotor resistor broke down. I borrowed a friend's rotor, and drove to the nearest Lordco, in Sidney, Vancouver Island. Keep in mind that I wanted to return my friend's rotor immediately.

The price for this standard rotor (I had to tell them it was for a Saab)? List 38.99, but "discounted" to 29.19, so 32.69 after tax. There were no other parts stores in the immediate region, and I wanted to return the borrowed item, so I bought it.

However, this ends my relationship with Lordco. And, of course, I'll be telling everyone about it! These rotors sell for between 10 and 15 dollars normally - even from the dealer!

damngrumpy

#34 Top Rated Post

Nov 12th, 2010

God sometimes I can't believe what I read on here. First of all different stores have a
different pricing system. They are not being dishonest, they have a right to charge a
price they offer, if you don't want it go somewhere else. Second it depends on what
you are buying, quality is not based on a cheap price, its based on the quality of the
product. Good stuff costs more. I use two main companies, Action Parts, and the
Lordco folks. Sometimes if I can't get it at, anywhere else, I go to Canadian tire. Why
because the people at Action and Lordco know what they are talking about, in many
cases, they are former mechanics at least the ones I know. If you have a question
like, how much quality do I need for the application, I can get an answer. I also get
really good prices do to the fact my farm account is as attractive for them as it is for
me. Canadian Tire on the other hand, sells by low price and their front end people
know the stock number and how to find it. I will also go on record as saying I don't buy
the cheapest anything, because you get what you pay for.

petros

#35

Nov 12th, 2010

Lordco has really cute delivery gals.

volodar

#36

Nov 13th, 2010

[QUOTE=damngrumpy;1348089]God sometimes I can't believe what I read on here. First of all different stores have a
different pricing system. They are not being dishonest, they have a right to charge a
price they offer, if you don't want it go somewhere else. Second it depends on what
you are buying, quality is not based on a cheap price, its based on the quality of the
product. Good stuff costs more. I use two main companies, Action Parts, and the
Lordco folks. Sometimes if I can't get it at, anywhere else, I go to Canadian tire. Why
because the people at Action and Lordco know what they are talking about, in many
cases, they are former mechanics at least the ones I know. If you have a question
like, how much quality do I need for the application, I can get an answer. I also get
really good prices do to the fact my farm account is as attractive for them as it is for
me. Canadian Tire on the other hand, sells by low price and their front end people
know the stock number and how to find it. I will also go on record as saying I don't buy
the cheapest anything, because you get what you pay for. Listen, Lordco groupie. I've been successfully working on vehicles for 35 years, and I know the product - way, way better than the teenager whose texting I interrupted when I came into the Sidney BC store. I've been hearing the "you get what you pay for" mantra from salesmen forever. If I quote you triple the normal price, people like you will believe the product is three times as good. Go elsewhere with your stupid opinions. $33 in that store for a $10 item ON LORDCO'S WEBSITE is clearly a ripoff.

Listen, Lordco groupie. I've been successfully working on vehicles for 35 years, and I know the product - way, way better than the teenager whose texting I interrupted when I came into the Sidney BC store. I've been hearing the "you get what you pay for" mantra from salesmen forever. If I quote you triple the normal price, people like you will believe the product is three times as good. Go elsewhere with your stupid opinions. $33 in that store for a $10 item ON LORDCO'S WEBSITE is a ripoff.
quick reply | full reply | multi-quote:

taxslave

#37

Nov 13th, 2010

Quote: Originally Posted by petros

Lordco has really cute delivery gals.

And that is about the only thing Lordco has going for them. Their counter people have some training on computers and that is about it. Last time I was in the Courtnay store to get a hydraulic hose I had to make it myself because none of the staff knew how. The only reason for going there is because they are the only place that is open late and have a reasonable stock. It is also the worst of their stores I have been in.
We have an account only because our equipment moves around a lot and it is simpler than having multiple suppliers that we may only use for 1 or 2 months of the year in a location even though their accounting dept has trouble keeping the billing straight.
Although they have a layered price structure the main emphasis is on selling the high markup stuff on the floor in front not selling to the trade. Campbell River is the only one of about 10 stores I have been in that has much in the way of heavy equipment supplies and that was how they set that store up originally. I think CR must pay better than the rest as well because they stole some very good parts people from the other wholesalers in town.

petros

#38

Nov 13th, 2010

Quote:

store to get a hydraulic hose I had to make it myself because none of the staff knew how......

No Aeroquip guy around in your area i assume?

taxslave

#39

Nov 13th, 2010

Quote: Originally Posted by petros

No Aeroquip guy around in your area i assume?

Not that I am aware of. That was in Courtnay at about 1930 and the local Hydraulic shop was long closed and I didn't have his home number as it was only about week 2 there of a 4 week job. Not a complicated hose either.

boats2010

#40

Dec 29th, 2010

It would be foolish to label a business as un trust worthy because of a single price on one item. This is not about trust, it’s about finding the correct part. The price is an other consideration. Lordco has always found the part for me, weather I liked the price is another matter. Sometimes you have to ask if it’s the best price they can sell at. The other aspect to consider is retail stores will have some items on sale at a better price and some items will be higher. Just like the grocery stores.

FiveParadox

#41

Dec 29th, 2010

Okay, I just need to clear something up here.

(And yes, I'm aware that this thread was started when God was a child, but whatever.)

You went to Lordco (whose associates are not on commission, just to be clear) to buy an oil filter and, when discovering that the price was too high for your liking (and let's be just as clear here--this associate did not set the price of this item), you stormed out of the store and concluded that he had jacked up the price just to take advantage of you? Let's be honest here, no retail worker cares enough to go through that much trouble just to ruin your day. Grow up.

always_aware

#42

Feb 8th, 2011

Lordco just as most businesses out there has multi levels of discounts. They weren't trying to single you out but if the guy behind the counter was either new or in a bad mood then you got the outcome that you got. Don't take it personally try going there on another day and price the same part out. I have had 3 diff prices for the same item just by asking someone else and when you find someone you like there always try to use that person. They don't get commission per say but they do work on a bonus pay scale

cdn_bc_ca

#43

Feb 8th, 2011

Quote: Originally Posted by FiveParadox

Okay, I just need to clear something up here.

(And yes, I'm aware that this thread was started when God was a child, but whatever.)

You went to Lordco (whose associates are not on commission, just to be clear) to buy an oil filter and, when discovering that the price was too high for your liking (and let's be just as clear here--this associate did not set the price of this item), you stormed out of the store and concluded that he had jacked up the price just to take advantage of you? Let's be honest here, no retail worker cares enough to go through that much trouble just to ruin your day. Grow up.

Wow I can't believe this thread is still alive. But I digress.

Anyway, you need to get something clear. I did not storm out of the place. I just told him that the price was cheaper at Canadian Tire just like someone would tell another person the directions to the nearest gas station. If anything, the only look that could have been portrayed on my face is a look of confusion. Like WTF type look...

Here's a thought. How about we jack up this price of the oil filter to take advantage of this guy (who doesn't look like he knows one thing about cars) and then I can take the difference and buy myself lunch. As ludicrous as that sounds, it happens. There are mechanics out there that take advantage of non-mechanically inclined consumers who just want to get their car fixed. I'm sure you've see those W5 TV where they hire some undercover person to find these places. If you don't believe me, go google "how mechanics rip you off" and the first hit you find will be Edmunds.com. Go google up "how auto parts stores rip you off" on you will find that I'm not the first person to be ripped off by these types of stores.

This stuff happens everyday and someone's gotta do something about it. It's one thing to be a good little complacent Canadian, but I'm not that type of person. But apparently, you are.

This a Consumer Awareness forum and consumers need to be aware of Lordco.

Quote: Originally Posted by always_aware

Lordco just as most businesses out there has multi levels of discounts. They weren't trying to single you out but if the guy behind the counter was either new or in a bad mood then you got the outcome that you got. Don't take it personally try going there on another day and price the same part out. I have had 3 diff prices for the same item just by asking someone else and when you find someone you like there always try to use that person. They don't get commission per say but they do work on a bonus pay scale

I don't go to Lordco anymore. I found a similar place with more consistent prices.They sell much better quality oil filters at around the same price as the Canadian Tire price for the Fram (not the inflated Lordco price). It's called Auto Parts Plus.

counter

#44

Mar 1st, 2011

K.... I'm sitting here bored so I start brousing the net. For some strange reason I come to this site.

After reading all of these posts, I have come to the conclusion that .... YOU .... cdn_bc_ca..... need to get a life! You have been complaining over 5$ since november 28th of 2006! 4 YEARS!!!!! GET OVER IT!!!!!

First of all , we don't make the prices! It has nothing to do with commission, what you are wearing or your knowledge of cars! WE ARE DOING OUR JOBS! If you don't have an account , you will be charged accordingly. If you act like a jerk, we DON'T jack the prices! WE CHARGE YOU WHAT THE COMPUTER PRICING IS SET AT!!!!

I'm sorry that you had a bed experience while visiting our clarke road location. Ed Coates always stresses the importance of customer service. Maybe you were victim to a bad day. You claim to not have had any ill manners what so ever, yet you still go on about 5 dollars 4 years and 3 months later. That speaks volumes to me.

PS: Lordco will price match if the product is confirmed to be the same brand and quality.

shadowshiv

#45

Mar 1st, 2011

Quote: Originally Posted by counter

K.... I'm sitting here bored so I start brousing the net. For some strange reason I come to this site.

After reading all of these posts, I have come to the conclusion that .... YOU .... cdn_bc_ca..... need to get a life! You have been complaining over 5$ since november 28th of 2006! 4 YEARS!!!!! GET OVER IT!!!!!

First of all , we don't make the prices! It has nothing to do with commission, what you are wearing or your knowledge of cars! WE ARE DOING OUR JOBS! If you don't have an account , you will be charged accordingly. If you act like a jerk, we DON'T jack the prices! WE CHARGE YOU WHAT THE COMPUTER PRICING IS SET AT!!!!

I'm sorry that you had a bed experience while visiting our clarke road location. Ed Coates always stresses the importance of customer service. Maybe you were victim to a bad day. You claim to not have had any ill manners what so ever, yet you still go on about 5 dollars 4 years and 3 months later. That speaks volumes to me.

PS: Lordco will price match if the product is confirmed to be the same brand and quality.

Perhaps if you had read through the entire thread you would see that he was just responding to comments that others had posted earlier. And even if he did complain about it, who cares? He created the thread and can post as many times about it as he wants. Not the best way to start your membership here to be honest.

csr

#46

Mar 6th, 2011

So i have been reading this thread on and off for about a year. I work for lordco. Andi can tell you their is no way in hell we can upcharge you and take the extra and go for lunch. if you get an invoice its logged in the system and that money must be accounted for at the end of the day.. im sure some mechanix and some smallerauto parts store may try and rip you off like that. But lordco employess cant. Their are so many check and balance systems in place so that the employess cant rip off not only you the customer, but the company too.

As for your expiriance, this is as close as youll get to the truth. Their a differernt levels of pricing. we as counter guys are supose to sell to the walk in customers and certain level and account customers and a different level. If your buying one part like a single oil filter, unless you ask for a discount ot have a discout card, were proble not going to give you the best discount. Not becasue were dicks, or cause we dont like your hair. and in my personal case if im in a bad mood, i usually give a better discount, just casue i know im comming across as a grumpy person. If you had said "hey man could i get a discount?" or " "any chance you can do a bit better" the guy would have probly done it. We do not work on comistion. We do get "bonuses" for selling certian products at different times of the year. but we are also held responcible as to what prices we are selling iteams at. Again the company wants to make as much money as it can, just like any other company.

You had a bad experiance. you thought the price was to high, and since i dont know the spicifics i cant say. you did what you thought was right, and walked away from it. and you know what. thats your call. its not a bad one or a good one. it was simply your call. As for wheather or not you can trust lordco, i think you would have to give us another chance, deal with a different person or different store. I know we try and go out of our way to help people when we can, hard to find parts and what not. Give us another chance or not.

Im sorry for your bad experiance, even if its a few years late. hopefull one of our counter man can make you think you can trust us just as eaisly as one can make you doubt trusting us.

You neibour hood lordco customer rep.

taxslave

#47

Mar 6th, 2011

Quote: Originally Posted by csr

So i have been reading this thread on and off for about a year. I work for lordco. Andi can tell you their is no way in hell we can upcharge you and take the extra and go for lunch. if you get an invoice its logged in the system and that money must be accounted for at the end of the day.. im sure some mechanix and some smallerauto parts store may try and rip you off like that. But lordco employess cant. Their are so many check and balance systems in place so that the employess cant rip off not only you the customer, but the company too.
As for your expiriance, this is as close as youll get to the truth. Their a differernt levels of pricing. we as counter guys are supose to sell to the walk in customers and certain level and account customers and a different level. If your buying one part like a single oil filter, unless you ask for a discount ot have a discout card, were proble not going to give you the best discount. Not becasue were dicks, or cause we dont like your hair. and in my personal case if im in a bad mood, i usually give a better discount, just casue i know im comming across as a grumpy person. If you had said "hey man could i get a discount?" or " "any chance you can do a bit better" the guy would have probly done it. We do not work on comistion. We do get "bonuses" for selling certian products at different times of the year. but we are also held responcible as to what prices we are selling iteams at. Again the company wants to make as much...
Quote has been trimmed, See full post:

Most of understand how the price structure works. My biggest beef is with the poorly trained staff. Now I also know that the pay is worse than poor and mostly you get what you pay for but a company that advertises hydraulic hoses should have at least one person on staff that can make a hose. Last time I was in Courtnay branch I had to make it myself. Then there is the matter of getting wrong parts. Again related to poor pay and training.

csr

#48

Mar 6th, 2011

Well its true, that wwe do have some people working for us that probably shouldn't. and yes some people get paid low. I've been with the company almost 13years. When i started out, i didn't have a lot of experience, just liked cars. I started as a driver, and worked my way up. I have been trained on hydralic hoses, paint, performance, and most everything, except for rv stuff. But i do know that almost all stores have some one trained to do most thing. if they can build hoses in the store some one is trained. that being said, later at night, and on weekends chances are the person with the training also has the sinority so they are probable not working. Its a shame that their was no one on dutie to make your hose, but as you said it was late. not an excuse, but also not a reflection of the company as a whole. In my store like i said i have the training to do the hydraulic hoses. Most of the other guys can do it, after Ive showed them, But i still get calls on my days off, cause some one needs a hose build and i'm able to talk a counter person thou the process.

and a quick note about getting what you pay for. I personal believe, weather you get paid $1.00 and hour or $100.00 an hour, you should work your hardest. Most manager believe that as well. If your going to be making a habit of getting hose done late at night, call the manager at that branch and let him know and hell make sure they have some one trained up. I know you travel from store to store. we have a few customers like that. And you should be getting the same service at all 90 locations.
Again im sorry you had a bad expirance. hopefully your give the company another chance to make it up to you.

I have worked at the competitors. And i believe lordco has a way better customer service tree.

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