Les
Posts: 5,612 
Location: 50 acres in Kootenays BC
Location: 50 acres in Kootenays BC
December 23rd, 2006, 04:01 PM
Whether the customer is always right or not depends on what your policy is.
My mother worked for the Hudson's Bay Co. for 30 years and swore that the customer (however much they may be an ass and not worthy of respect) is always right. My dentist one day, chewed a fella out and sent him home for being late for his app'tment. Didn't bother me a bit, especially after Larry told me the guy was habitually late.
Whether the customer is always right or not depends on what your policy is.
My mother worked for the Hudson's Bay Co. for 30 years and swore that the customer (however much they may be an ass and not worthy of respect) is always right. My dentist one day, chewed a fella out and sent him home for being late for his app'tment. Didn't bother me a bit, especially after Larry told me the guy was habitually late.
Member
Posts: 120
December 31st, 2006, 11:51 AM
I remember working at an A&W in my last year of high school and, at that time, it was pretty much a given - the customer was always right, (even when they weren't). I quickly found out that working with the public is the hardest job of all (especially in sales/retail) and I wanted no part of it. I am not a confrontational person and i don't do confrontations well. I've just never learned to handle it and I simply prefer not to have to do so.
While I deal with clients on the phone regularly, I don't often deal with them in person. The employees where I work have my employer's permission to simply explain that we don't tolerate abusive language and/or threats and hang up if they continue. Gotta love that!!
I remember working at an A&W in my last year of high school and, at that time, it was pretty much a given - the customer was always right, (even when they weren't). I quickly found out that working with the public is the hardest job of all (especially in sales/retail) and I wanted no part of it. I am not a confrontational person and i don't do confrontations well. I've just never learned to handle it and I simply prefer not to have to do so.
While I deal with clients on the phone regularly, I don't often deal with them in person. The employees where I work have my employer's permission to simply explain that we don't tolerate abusive language and/or threats and hang up if they continue. Gotta love that!!
