Newbie
Posts: 9 
Location: BC
Location: BC
December 12th, 2005, 06:03 PM
I've just taken the afternoon off (without pay) to meet the Bell Express Vu installer at our house. Naturally, he didn't show up. We have a Shaw HD box, and were going to change to Expressvu based on recommendations of the sales guy at Future Shop.
I tried to call their installation line -- a recorded message said the wait would be over ten minutes. I waited almost 40 before losing patience and hanging up. The only other company that's ever kept me on hold that long is Air Canada.
I'm just on my way out the door to return the Expressvu kit, and to get my money back. This is the worst service I've been subjected to in many years.....
Grrrrrr....! Getting grouchy in old age.....!
I've just taken the afternoon off (without pay) to meet the Bell Express Vu installer at our house. Naturally, he didn't show up. We have a Shaw HD box, and were going to change to Expressvu based on recommendations of the sales guy at Future Shop.
I tried to call their installation line -- a recorded message said the wait would be over ten minutes. I waited almost 40 before losing patience and hanging up. The only other company that's ever kept me on hold that long is Air Canada.
I'm just on my way out the door to return the Expressvu kit, and to get my money back. This is the worst service I've been subjected to in many years.....
Grrrrrr....! Getting grouchy in old age.....!
Genius
Posts: 848
Location: Mission, BC
Location: Mission, BC
December 20th, 2005, 09:43 AM
Steve, last year when I was looking at Satellite companies, RadioShack advised that they had not sold a Bell ExpressVu package in about a year and a half due to their bungling of packages. I went with Star Choice, but you have to make sure the people before you pay their bill or no satellite service until that bill is paid.
Now that cheeses me off.
Steve, last year when I was looking at Satellite companies, RadioShack advised that they had not sold a Bell ExpressVu package in about a year and a half due to their bungling of packages. I went with Star Choice, but you have to make sure the people before you pay their bill or no satellite service until that bill is paid.
Now that cheeses me off.
Newbie
Posts: 1
June 27th, 2006, 09:10 AM
If you have no choice but to go to Bell expressvu, make sure you buy their cheapest model.
I bought their 5800 model $500 18 months ago and it blew up on me yesterday. I went to their store yesterday and was told that they do not repair this model. That I have to buy another one since their guarantee was over. While I was there someone else came up with a 5800 that had blowned up also but lucky for me it was within a year.
On top of that, it also blew up my tv (transistors etc) because it heats up so much that the guy that came in at the store with his 5800 brought his powerbar that smelled burned rubber
I was using also a safety bar and I know there was no power surge because my dvd and vcr are still working
I had to buy another decoder but believe me the day that the cable company comes to my new house (new development) I will be switching eveything including the telephone to them.
If you have no choice but to go to Bell expressvu, make sure you buy their cheapest model.
I bought their 5800 model $500 18 months ago and it blew up on me yesterday. I went to their store yesterday and was told that they do not repair this model. That I have to buy another one since their guarantee was over. While I was there someone else came up with a 5800 that had blowned up also but lucky for me it was within a year.
On top of that, it also blew up my tv (transistors etc) because it heats up so much that the guy that came in at the store with his 5800 brought his powerbar that smelled burned rubber
I was using also a safety bar and I know there was no power surge because my dvd and vcr are still working
I had to buy another decoder but believe me the day that the cable company comes to my new house (new development) I will be switching eveything including the telephone to them.
Moderator
Posts: 797
June 27th, 2006, 11:43 AM
Re: Power bars....
Do not buy the cheap ones, they are only effective against the large surges but useless against the smaller day to day ones and these smaller ones are the ones that over time will cut the life span of <insert electronic device here> drastically. $50 - $60 for a power bar may seem excessive and costly but keep in mind the thousands of dollars of equipment plugged into it and the math is pretty straigth forward.
Re: Power bars....
Do not buy the cheap ones, they are only effective against the large surges but useless against the smaller day to day ones and these smaller ones are the ones that over time will cut the life span of <insert electronic device here> drastically. $50 - $60 for a power bar may seem excessive and costly but keep in mind the thousands of dollars of equipment plugged into it and the math is pretty straigth forward.
Knows No Bounds
Posts: 3,154
June 27th, 2006, 11:51 AM
Star Choice is the only way to go. The company's been taken to court lately by a large cable delivery outfit in Ontario. Reason? Unfair competition! The charge does have a ring of truth. Because Star Choice allows a subscriber to purchase several receivers identically configured, more than a few Star Choice subscribers share their bills with their neighbours down the street or across town. All the 'neighbour' has to do is acquire a Star Choice dish, align it and the receiver he gets from the initial friend fires up the system immediately. How can you compete with a company that allows a subscriber to easily halve or third his monthly costs?
Star Choice is the only way to go. The company's been taken to court lately by a large cable delivery outfit in Ontario. Reason? Unfair competition! The charge does have a ring of truth. Because Star Choice allows a subscriber to purchase several receivers identically configured, more than a few Star Choice subscribers share their bills with their neighbours down the street or across town. All the 'neighbour' has to do is acquire a Star Choice dish, align it and the receiver he gets from the initial friend fires up the system immediately. How can you compete with a company that allows a subscriber to easily halve or third his monthly costs?
Genius
Posts: 985
Location: CsL, Mtl, Qc, Ca, NA, Er, SS,MW, Un
Location: CsL, Mtl, Qc, Ca, NA, Er, SS,MW, Un
June 27th, 2006, 11:56 AM
Quoting
I guess you are simply unlucky.
I've just taken the afternoon off (without pay) to meet the Bell Express Vu installer at our house. Naturally, he didn't show up. We have a Shaw HD box, and were going to change to Expressvu based on recommendations of the sales guy at Future Shop.
I tried to call their installation line -- a recorded message said the wait would be over ten minutes. I waited almost 40 before losing patience and hanging up. The only other company that's ever kept me on hold that long is Air Canada.
I'm just on my way out the door to return the Expressvu kit, and to get my money back. This is the worst service I've been subjected to in many years.....
Grrrrrr....! Getting grouchy in old age.....!
I tried to call their installation line -- a recorded message said the wait would be over ten minutes. I waited almost 40 before losing patience and hanging up. The only other company that's ever kept me on hold that long is Air Canada.
I'm just on my way out the door to return the Expressvu kit, and to get my money back. This is the worst service I've been subjected to in many years.....
Grrrrrr....! Getting grouchy in old age.....!
World Police
Posts: 4,440 
Videos: 1
Location: toranna
Videos: 1
Location: toranna
June 27th, 2006, 12:05 PM
Quoting
Account sharing is illegal, starchoice, expressvu whoever.
Star Choice is the only way to go. The company's been taken to court lately by a large cable delivery outfit in Ontario. Reason? Unfair competition! The charge does have a ring of truth. Because Star Choice allows a subscriber to purchase several receivers identically configured, more than a few Star Choice subscribers share their bills with their neighbours down the street or across town. All the 'neighbour' has to do is acquire a Star Choice dish, align it and the receiver he gets from the initial friend fires up the system immediately. How can you compete with a company that allows a subscriber to easily halve or third his monthly costs?
World Police
Posts: 4,440
Videos: 1
Location: toranna
Videos: 1
Location: toranna
June 27th, 2006, 12:09 PM
I work for Bell ExpressVu's technology dept and I test the 5100,5800 & 5900 daily, next to the 3100, they are the most stable receievers in my opinion.
Quoting
Do you leave your TV sitting on top of the PVR? I cannot think of any other way yuo would have heated your TV up with it. The PVR has a harddrive in it also, you should be giving it ample space to vent & cool.
If you have no choice but to go to Bell expressvu, make sure you buy their cheapest model.
I bought their 5800 model $500 18 months ago and it blew up on me yesterday. I went to their store yesterday and was told that they do not repair this model. That I have to buy another one since their guarantee was over. While I was there someone else came up with a 5800 that had blowned up also but lucky for me it was within a year.
On top of that, it also blew up my tv (transistors etc) because it heats up so much that the guy that came in at the store with his 5800 brought his powerbar that smelled burned rubber
I was using also a safety bar and I know there was no power surge because my dvd and vcr are still working
I had to buy another decoder but believe me the day that the cable company comes to my new house (new development) I will be switching eveything including the telephone to them.
I bought their 5800 model $500 18 months ago and it blew up on me yesterday. I went to their store yesterday and was told that they do not repair this model. That I have to buy another one since their guarantee was over. While I was there someone else came up with a 5800 that had blowned up also but lucky for me it was within a year.
On top of that, it also blew up my tv (transistors etc) because it heats up so much that the guy that came in at the store with his 5800 brought his powerbar that smelled burned rubber
I was using also a safety bar and I know there was no power surge because my dvd and vcr are still working
I had to buy another decoder but believe me the day that the cable company comes to my new house (new development) I will be switching eveything including the telephone to them.
I work for Bell ExpressVu's technology dept and I test the 5100,5800 & 5900 daily, next to the 3100, they are the most stable receievers in my opinion.
Newbie
Posts: 1
January 28th, 2007, 08:43 PM
I have a 5900 model and have been using it for over 2 years now. It works great, doesnt overheat, records all my favorite programs, and cant complain. Customer service sucks, but I know how to get around that... Feel sorry for you whiney complaining customers, maybe you deserve ****ty service... lol
I have a 5900 model and have been using it for over 2 years now. It works great, doesnt overheat, records all my favorite programs, and cant complain. Customer service sucks, but I know how to get around that... Feel sorry for you whiney complaining customers, maybe you deserve ****ty service... lol
Knows No Bounds
Posts: 2,650
Location: Vancouver Island
Location: Vancouver Island
January 29th, 2007, 09:19 PM
are that busy. As a very satisfied Bell ExpressVu customer for a long time, I suggest you don't give up, as it will be worth it.
I get top rate help from tech support anytime I have any trouble at all, which isn't much, and the
programming is the best.
I now have HD and their package is good too, and improving all the time.
Quoting SteveinBC
Well, maybe you could look at the positive side of that, as there are so many customers that, they
I've just taken the afternoon off (without pay) to meet the Bell Express Vu installer at our house. Naturally, he didn't show up. We have a Shaw HD box, and were going to change to Expressvu based on recommendations of the sales guy at Future Shop.
I tried to call their installation line -- a recorded message said the wait would be over ten minutes. I waited almost 40 before losing patience and hanging up. The only other company that's ever kept me on hold that long is Air Canada.
I'm just on my way out the door to return the Expressvu kit, and to get my money back. This is the worst service I've been subjected to in many years.....
Grrrrrr....! Getting grouchy in old age.....!
I tried to call their installation line -- a recorded message said the wait would be over ten minutes. I waited almost 40 before losing patience and hanging up. The only other company that's ever kept me on hold that long is Air Canada.
I'm just on my way out the door to return the Expressvu kit, and to get my money back. This is the worst service I've been subjected to in many years.....
Grrrrrr....! Getting grouchy in old age.....!
are that busy. As a very satisfied Bell ExpressVu customer for a long time, I suggest you don't give up, as it will be worth it.
I get top rate help from tech support anytime I have any trouble at all, which isn't much, and the
programming is the best.
I now have HD and their package is good too, and improving all the time.
Steven Hawking's Tutor
Posts: 4,604
January 29th, 2007, 09:52 PM
I've had a Bell phone (service) for fifty years. If there'd been anyone else with a similar utility,I'd have signed up with them.
With all due respect Durka Durka, Bell has enjoyed a monopoly on telephone service for so long it's made them forget what customer satisfaction and service really mean. De-regulation is a sham in Canada and Bell Canada if it can be avoided should be.
From their cell program to their internet service, it almost seems that Bell prefers an adversarial approach with its clients.
Anything to do with bells....churches,trolley cars, fire alarms....be careful!
I've had a Bell phone (service) for fifty years. If there'd been anyone else with a similar utility,I'd have signed up with them.
With all due respect Durka Durka, Bell has enjoyed a monopoly on telephone service for so long it's made them forget what customer satisfaction and service really mean. De-regulation is a sham in Canada and Bell Canada if it can be avoided should be.
From their cell program to their internet service, it almost seems that Bell prefers an adversarial approach with its clients.
Anything to do with bells....churches,trolley cars, fire alarms....be careful!
Genius
Posts: 864
Location: windsor,ontario
Location: windsor,ontario
January 29th, 2007, 10:01 PM
we have expressvu. i dont think my mom has any problems with it.
Quoting MikeyDB
I've had a Bell phone (service) for fifty years. If there'd been anyone else with a similar utility,I'd have signed up with them.
With all due respect Durka Durka, Bell has enjoyed a monopoly on telephone service for so long it's made them forget what customer satisfaction and service really mean. De-regulation is a sham in Canada and Bell Canada if it can be avoided should be.
From their cell program to their internet service, it almost seems that Bell prefers an adversarial approach with its clients.
Anything to do with bells....churches,trolley cars, fire alarms....be careful!
With all due respect Durka Durka, Bell has enjoyed a monopoly on telephone service for so long it's made them forget what customer satisfaction and service really mean. De-regulation is a sham in Canada and Bell Canada if it can be avoided should be.
From their cell program to their internet service, it almost seems that Bell prefers an adversarial approach with its clients.
Anything to do with bells....churches,trolley cars, fire alarms....be careful!
we have expressvu. i dont think my mom has any problems with it.
