So here's my tale of Telus woes,
I signed up with Telus and I think the tv and internet have been pretty good, when it works. An issue that keeps popping up is that the modem will lose sync and I have to reboot the modem/router to get it working. Sometimes, it's every 15 minutes or so.
While I do use torrents, this has happened with nothing on but the set top box for TV.
Telus has sent 2 technicians but to no avail. They want to access the panel in my building but my building management requires a definitive specific time on a weekday as they have to maintenance personnel onsite and don't want him/her just sitting around and waiting for 2 hours (otherwise, they'll charge me for it). Telus won't commit to a specific time and keep telling me that I have to accept a window of time for a technician to come. Telus won't let me out of contract without paying the penalty. I am considering legal action at this point, especially if you call the technical issue line and the voice recording tells you to try rebooting your router or set top box to try and resolve the problem (ie, they know they have problems). The manager of the person I was dealing was suppose to call me but never did either.
I do not recommend Telus at this point. Ironic, I had to reboot the modem/router while typing this post.
I signed up with Telus and I think the tv and internet have been pretty good, when it works. An issue that keeps popping up is that the modem will lose sync and I have to reboot the modem/router to get it working. Sometimes, it's every 15 minutes or so.
While I do use torrents, this has happened with nothing on but the set top box for TV.
Telus has sent 2 technicians but to no avail. They want to access the panel in my building but my building management requires a definitive specific time on a weekday as they have to maintenance personnel onsite and don't want him/her just sitting around and waiting for 2 hours (otherwise, they'll charge me for it). Telus won't commit to a specific time and keep telling me that I have to accept a window of time for a technician to come. Telus won't let me out of contract without paying the penalty. I am considering legal action at this point, especially if you call the technical issue line and the voice recording tells you to try rebooting your router or set top box to try and resolve the problem (ie, they know they have problems). The manager of the person I was dealing was suppose to call me but never did either.
I do not recommend Telus at this point. Ironic, I had to reboot the modem/router while typing this post.