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Gadget makers love to sell us on all the things their devices can do, whether it's letting us chat with distant friends at any time or watch movies on our commute. But can anyone fix this stuff when it breaks?

That's a question raised by the Pew Internet & American Life Project, which discovered in a survey released Sunday that 15 per cent of people who had some piece of technology break down in the previous year were never able to get it repaired.

The figure was even higher for certain products. Almost a quarter of cellphone users said they never managed to get their device fixed. And among those who did resolve an issue, a higher percentage either corrected the problem themselves or sought help from friends or relatives rather than calling customer service.

The survey covered computers, internet service, music players, cellphones and their higher-end siblings known as smart phones. And while the results are no conclusive verdict on the state of customer care in the digital age, analysts say the figures indicate the growing complexity of technology.

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Whats been your experience with gadgets that breakdown. Do they get fixed or just replaced?



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