The Commissioner for Complaints for Telecommunications Services was established a year ago, but few Canadians are even aware there's an agency where they can take their cellphone and internet gripes.
In its first year of operation, the complaints body has fielded more than 5,000 inquiries, with almost 2,000 qualifying as matters for investigation. But compared with similar agencies in other countries, such as Australia's Telecommunications Industry Ombudsman, which dealt with more than 100,000 complaints last year, the figure is paltry.
Consumer groups say the low number doesn't reflect a lack of angry customers, but rather that the CCTS has spent the past year getting up and running and has yet to promote itself to the Canadian public.
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In its first year of operation, the complaints body has fielded more than 5,000 inquiries, with almost 2,000 qualifying as matters for investigation. But compared with similar agencies in other countries, such as Australia's Telecommunications Industry Ombudsman, which dealt with more than 100,000 complaints last year, the figure is paltry.
Consumer groups say the low number doesn't reflect a lack of angry customers, but rather that the CCTS has spent the past year getting up and running and has yet to promote itself to the Canadian public.
Full story
Have you contacted the CCTS with a complaint? Did it help?
More...