Telus mobility problems

[Anonymous]

telus: "oh don't worry, we'll cancel your account FOR y

i'm just wondering if i'm the only person to get screwed by telus here? i had fido, and since i live in toronto i was sick of not getting any reception. big buildings = static and fuzz and faded signals. so when telus was offering the same plan and a new phone, i jumped at the chance to change and keep my original plan. the woman told me that they would cancel the account for me, all i had to do was to give over my fido phone and a copy of the bill. so this month, i open my bills, and what do i get? a 157 effin' charge from fido for my cell phone plan. yeah, the cellphone i haven't seen in two months. telus isn't doing anything but passing the buck, and saying that it's not their problem. fido wants their cash, but there's no way that on a student's budget (as in, i'm still paying for this year's tuition) i am shelling out. has ANYONE had problems like this? or with telus's shitty customer service in general? all they do is placate me, and REFUSE to transfer me over to billings or a supervisor. and i'm stuck with two cell phone bills, one cell phone, a shitty credit rating, outstanding bills, and a headache. i knew i shouldn't have signed their 1year contract.

 

[Jaguar4u]

Re: telus: "oh don't worry, we'll cancel your account F

i'm just wondering if i'm the only person to get screwed by telus here? i had fido, and since i live in toronto i was sick of not getting any reception. big buildings = static and fuzz and faded signals. so when telus was offering the same plan and a new phone, i jumped at the chance to change and keep my original plan. the woman told me that they would cancel the account for me, all i had to do was to give over my fido phone and a copy of the bill. so this month, i open my bills, and what do i get? a 157 effin' charge from fido for my cell phone plan. yeah, the cellphone i haven't seen in two months. telus isn't doing anything but passing the buck, and saying that it's not their problem. fido wants their cash, but there's no way that on a student's budget (as in, i'm still paying for this year's tuition) i am shelling out. has ANYONE had problems like this? or with telus's shitty customer service in general? all they do is placate me, and REFUSE to transfer me over to billings or a supervisor. and i'm stuck with two cell phone bills, one cell phone, a shitty credit rating, outstanding bills, and a headache. i knew i shouldn't have signed their 1year contract.

Sorry to hear of you problem. I cannot understand how that happened, however, I also cannot believe that the client care representative did not trasfer you to a supervisor. Telus recently opened up a new call centre in Barrie and I believe that must have been the office you got when you called. Next time you phone just persist in talking to a supervisor if they cannot help you. Do not accept a poor attitude from client care. First ask for the name of the Rep you are talking to and then insist on speaking to a supervisor. Make a formal complaint about the client care rep. How else will Telus be able to weed out the bad apples they might have accidentally hired. Who knows, maybe they used to work at Bell :lol:

 

[Andem]

Ahaha. "maybe they used to work at Bell".

If Fido was bought out by Telus, it would be nice for Fido customers to finally get some good customer service, maybe through telus.

I also heard that Rogers was thinking of buying out Fido a few years ago. I don't think it will happen anytime soon, they might not even pass the application to the CRTC, but who knows. Anything can happen with Fido's financial situation.

 

[Jaguar4u]

Re: telus: "oh don't worry, we'll cancel your account F

I did some checking on the issue of Fido to Telus transfers. Telus corporate stores are always the best choice to deal with. Beware of dealers that display Telus logos. Always ask if they are corporate or dealer. Telus had problems with some dealers not fulfilling their promises. Always make sure transactions are completed as promised at the dealer before you leave the store.

Telus has gotten tough on dealers so there should be less problems now.

 

[moghrabi]

Sorry to hear this but I had no problem transferring my phone to telus.

 

[brianna]

Avoid Telus!

I feel your anger. Telus is very difficult to deal with. I have spoken to numerous CSRs and none of them have really helped. I think Telus as a company is just very poor and Customer Service is definitely lacking. I can't wait to be done with Telus and switch to Rogers.

 

[dekhqonbacha]

don't all the telus phones have sim cards?
I got a motorolla from telus, it doesn't have sim card. Someone else was complaining about the same thing.

I wonder if i can go to pay-as-you-go with a phone that doesn't have sim card?

That's why i like rogers.

 

[byteme]

telus worse service ever

I would never ever use telus for a service ever again.They have the worse customer service I have ever come across..I also work as a csr and we respect our customers and don't p**s them off on purpose by hanging up on us when you ask for a supervisor. you call back and an ignorant agent tells you they don't have to give you to a supervisor and will hang up when they feel like it and keep threatening to disconnect .But yet they still try to fish for that "did we solve your issues today" holy sh*t get a brain Telus.I could see if the problem was ours but it wasn't it was Telus screw up ..I cant wait until they open up the Canadian cel market and we can start using foreign suppliers they at least give a damn and treat people like people Telus you should be ashamed of your selves . I will and hope other spread the news of how bad Telus customer service is I'm glad my sons contract is only 2 years... Please steer clear of Telus all they want is your cash or maybe your personal info so their agents can sell it to someone .....dicks.... Thanks for letting me speak

 

[marceloamaral]

I subscribed with Telus about 1 week ago, and so far, it has been the worst in customer care.
I first called Telus to inquire about their plans and they gave me pricing, after comparing with other carriers I decided to subscribe with them.
When I went to their store the plans were 10.00 more per month, and call id (which is something) I wanted in all phones was extra and not included as they had told me before.

Well I asked the store attendant what could he do to remove that charge, because I had one other
Carrier that had that included. He told me that if I subscribed I could call their customer retainer department and they would do something for sure(stupid me believed it).
When I got home I called and reluctantly they gave me a 3.00 discount so instead of 8.00 per month they would charge me 5.00.
They day after I decided to change my sons plan from student to regular without the data plan, because the phone had wi-fi, so I went to the store to change that. They told me right away they could not do that, and that I had to call their call center, and I could use they store phones, well, I decided to use their phone.
I was on the phone with one the attendants for about 30 minutes and basically the changes were done he just told me to wait to confirm the call id rate because I told him I had called the day before and I got a discount, all of a sudden I get disconnected, when I call back I get a different attendant, and this attendant tells me that I have to pay for the unlimited messaging, even though they advertise it.
I asked to talk with a supervisor to which she gave me a hard time. Finally I got the supervisor on the phone and she confirmed that we had unlimited messaging but she had no record of my call the day before when they gave me the call id for 5.00, all she could do would be 6.00 and it was hinted that I was lying. I was on the phone for more than an hour
Since then i had to call a couple of times with billing information, because they charge me one month in advanced so this is something I can see is going to be fun resolving at the end of the contract, and now when I call I always ask for the name and extension number of the attendant, also I bought a device to record my phone conversations and I tell them right away that I am recording the conversation.
DO NOT USE TELUS
RUN FOR YOUR LIVES

 

[ShintoMale]

how comes you are all having proplems with telus and i am not I am on a pre-paid plan for 4 years and never had a problem with costumer service