When I was a MS-Windows user, I probably called Shaw tech. support about once a month. Yes, I'll admit I didn't always know how to get my system out of a jam. Windows never ceased to amaze me at how it changed some setting of itself to confuse the hell out of me. It usually took the help of a Shaw tech. to get things working again.
However, once I switched to Linux, I've never had to call Shaw tech. support again. That was over three years ago.
Now, when something's up with my Internet connection, I KNOW it's a Shaw problem, not mine.
Oh, now wait. I do recall calling Tech support once in those three years. Their cable modem died on me once and I had to get a replacement. That was real easy, too. The service person just had to hand me the new modem and take the old one away. He wanted to sit down at the computer to "configure some setting," until I told him I was running Linux. Then, he looked very perplexed. "Oh, I don't know anything about Linux," he replied. "That's okay," I said. "Once I plugged in all of the connections to the modem, Linux was already accessing the Internet. See the modem lights flashing?"
He was amazed that he didn't have to do a thing, other than plug in the new modem.
