Yesurbius said:
I use telus and no problems with the family plan or the phones. I would call the better business bureau and file a complaint. Make sure you're documenting everything (it looks like you are). No company wants the BBB on their case, especially one that's been around as long as Rogers. I think they should replace your phones with ones that work and absorb the cost of calls placed to them to sort out problems with the service. Additionally, if some sales rep said that you would have text messaging to some country and it turns out you don't have that service, I think you should also consider demanding a full refund for selling you something they don't have - that being text messaging to Greece or where ever. I suppose before you go to the BBB, you should write a letter of complaint and copy it to Rogers head office and maybe just copy it to the BBB as well.