Yeah, I don't mind the ones that are family-owned franchises.I agree, but there are exceptions..............Fisher's Home Hardware in Vernon, small store right downtown, it's a family business under the Home "umbrella", I think, excellent service, good price and the store has virtually everything, what you don't see in the store, someone will bring it up out of the basement! One of the employees/owners is an old codger who appears to be well into his 80s.
have to mention that whenever I can I like shopping for tools at Lee Valley. I know they carry good quality products whereas places like Canuck Tire, Rona, Home, etc. don't always.