BELL MOBILITY AT ITS WORST - DO NOT SIGN UP WITH THEM
- Thread starter sammi
- Start date
Have you made any changes with them? Try asking to speak to a supervisor. They tell you that you cannot speak to a supervisor and when you insist that one call, what you get is someone calling that is from another country and when you ask them why they are calling from another country (shows on the call display), they deny they are and they actually don't seem to know that they are. That's the real scary part.
I was told the same crap as the other person. I have to give them 30 days notice or they will charge my credit card with another month. I asked them to tell me where to return their equipment to and they didn't tell me. I will never use Bell again ever.
Bell Mobility
I too have had my share of issues with Bell Mobility. Starting with the fact that I hadn't received a bill in six months after I asked them to send me a paper bill since the electronic billing wasn't working properly. They never sent it. I moved changed my address with them.
A month after I moved they suprisingly never got my change of address. A month later they cut my phone off. I called in to find out why when I haven't gotten any bills. They proceed to tell me I haven't changed my address. I again gave them my change of address. Still no paper bill in the mail a month later. I have no problem paying my bill if I know what I am paying for! So after another month of not knowing I called again and was extremely frustrated that I just cancelled my phone with them and shockingly less than a week after that I got all my bills for the past six months in the mail all in a big envelope.
So despite all my attempts to contact Bell nicely about this I contacted the Ombudsman who forwarded me to the Executive office at which the guy was all about how they do nothing wrong and he couldn't help me so I asked to speak to his supervisor and told me he would take my name and number and have them call me but would not provide me with a name and number to contact them directly..
I will never deal with Bell Canada on anything. Thier service is deplorable....
I too have had my share of issues with Bell Mobility. Starting with the fact that I hadn't received a bill in six months after I asked them to send me a paper bill since the electronic billing wasn't working properly. They never sent it. I moved changed my address with them.
A month after I moved they suprisingly never got my change of address. A month later they cut my phone off. I called in to find out why when I haven't gotten any bills. They proceed to tell me I haven't changed my address. I again gave them my change of address. Still no paper bill in the mail a month later. I have no problem paying my bill if I know what I am paying for! So after another month of not knowing I called again and was extremely frustrated that I just cancelled my phone with them and shockingly less than a week after that I got all my bills for the past six months in the mail all in a big envelope.
So despite all my attempts to contact Bell nicely about this I contacted the Ombudsman who forwarded me to the Executive office at which the guy was all about how they do nothing wrong and he couldn't help me so I asked to speak to his supervisor and told me he would take my name and number and have them call me but would not provide me with a name and number to contact them directly..
I will never deal with Bell Canada on anything. Thier service is deplorable....
If you've had Bell your whole life then you must be extremely young!;-)
Try quitting!. They will give you nothing but trouble. We got story after story. We cannot even use Bell or any other satellite company where we now live (strata rules for placement of the dish). One person at Bell stated that they would charge us a final balance of $14.00 and they would send us the box to return our rented PVR to them. It never arrived after a month of waiting for it. We did receive a threatening phone call from them though stating that we owed something like $200 - 300 for not cancelling in time (I cannot remember the amount but it was ridiculously high). We thought it must be a mistake so we ignored it and continued to wait for "the box". We did have to pay for something like an extra 3 or 4 days that I believed we owed that was past the actual billing date we had paid up to. I paid it. Then we got a nasty phone call from them telling us our huge bill was going to collections. My husband explained everything to the person calling but instead of trying to get to the root of the problem, they simply said it was going to collections and they hung up on him. Finally the box arrived with the $14.00 + tax bill inside. We loaded up the PVR, paid the money and have not heard since. I have never had a look at our credit so I don't know if it's been added to our name or not. I don't know where to look at a credit rating. I do know that I tried to sign up for a credit card for my son over the past week (in my name and the Bell account was in my name) and I was doing so on line and was turned down immediately. I didn't really mind being turned down because I really didn't want to open the account. Marriage break-ups cause enough debt as it is and it is my true feeling that he's better off waiting to get new things for his house. None of us know whether or not he will need them in the coming months. That said - I would still like to do a credit check and see why I was turned down. There is no other reason at all.
We may not have quit either other than they continued to add charges without notifying us first and as I said - we cannot use Bell here. Just little monthly charges or rate raises. I can say that their programming is far superior to Shaw's. Not too happy with what we have now (Shaw Digital) but I have to take the time to sit down with a TV mag. and see just what we have ordered before I start my whine.
I think we will be too. We just didn't take the time to choose our programming very well. It's one of those things I usually do but this time hubby took charge. I'll get it fixed over the next week or so here. Hours at work have been cut so drastically that I should have nothing but time on my hands.
there are several online sites that allow you to check your credit. here are a couple reputable ones:
1. Equifax - Equifax Canada Home
2. TransUnion - TransUnion Canada –Check Your Credit Report & Credit Score Online
Both require you to pay though. Your credit score is pretty important so I would resolve this issue with Bell if they have filed something against you.
The other thing is that if you have a good financial history with a bank, they should be able to give you a credit card easier than if you just walked into any bank.
Thanks. I was hoping someone would respond . I don't mind paying to find out. I forgot about Equifax. Years ago, the bank turned us down for a loan and again - we could not understand why. The girl we were dealing with at the bank said "I'm not supposed to tell you this, but, check on Equifax for your credit rating. We were shocked. It turns out that my husband's name in particular is rather common. We had debts listed as outstanding from places we had never lived in nor visited! It takes awhile to clear all that. I put his name on Facebook one day (searching) and was amazed that I found 6 pages of people with the same name.
I am so happy for you . You must be an exception, We had Bell for over 10 years with no issues and then once cancelled one cellphone that was month to month after 3 years on a contract that ended, the crap started!!
I must be the exception as well. I lost my cell phone once and they bent over backwards helping me out. They gave me a new phone no charge the same day I discovered it missing. They were very helpful.
Bell mobility at its worst - do not sign up with them
Here's a story about an issue with a phone company, & how it was resolved.
It's not BELL....but it might give some idea for those that're having issues....
A while back, a U.S. collection agency (out'a New Jersey) was using a "ghost
number" for their collection calls (meaning a fake phone# would show up on
peoples call displays, so that they might answer the phone, assuming that they
wouldn't answer if they knew it was the collection agency calling).
As coincidence would have it, that fake "ghost number" in the U.S. happened to
be our very real toll free 1-866 phone number for our business up here in Canada.
People from all over the USA would call this fake# on their call displays back and
would reach a Canadian Trucking company (on that Canadian Trucking companies
dime) who'd have no clue why these people where calling at first. Once we figured
out what was going on, we contacted the security division of our own phone company
(name withheld) to inform them....and we where blown off....told it was our problem...
that it would be impossible to track down...and that our only option was to change our
phone number that we'd had for close to a decade, & that all of our customers and
drivers and such knew. That wasn't going to happen...yet our phones where clogged
with all these incoming calls from US Folks that owed money to this collection
agency.
Anyway, we figured it out on our own in an afternoon, called our Phone Company back,
and gave them not only the name of the collection agency, but which call center in New
Jersey that was using our phone# as a ghost number. Still our phone company would do
nothing about this.....Hmmmm....
We contacted the collection agency and resolved the matter ourselves, having them
stop using our phone# (which wasn't on a list of used 866 #'s registered in the USA),
but they wouldn't pay for all the calls we received from their clients. Our phone company's
Security told us that someone had to pay for all of those calls, and that it would be impossible
for them to collect on that bill from a US based company (sounding very familiar), so the
calls (and the tab for all those calls) was still our problem.
Using the internet, we looked up who was the President of our phone company, and
got through to his personal assistant, letting her know the complete story, including the
names of everyone we'd dealt with at our phone company by name & department....with
a subtle drop in the conversation that we'd gladly take our story to the media if need be.
She called us back shortly, and was very willing to cooperate with us in clearing up this
issue. She sent word down the chain, and though it was very brittle & tense dealing with
the same folks (& I mean the exact same people) who'd been blowing us off and telling us
repeatedly before that things where impossible to resolve and that it was our problem,
things got resolved very quickly after that.
Maybe there's a clue for someone having an issue with BELL in my story. Starting at the
top and working down might be an option if starting at the bottom & getting nowhere isn't
working for you. Most businesses want your business (= your money) and do not want any
negative publicity that might affect their bottom line.
Here's a story about an issue with a phone company, & how it was resolved.
It's not BELL....but it might give some idea for those that're having issues....
A while back, a U.S. collection agency (out'a New Jersey) was using a "ghost
number" for their collection calls (meaning a fake phone# would show up on
peoples call displays, so that they might answer the phone, assuming that they
wouldn't answer if they knew it was the collection agency calling).
As coincidence would have it, that fake "ghost number" in the U.S. happened to
be our very real toll free 1-866 phone number for our business up here in Canada.
People from all over the USA would call this fake# on their call displays back and
would reach a Canadian Trucking company (on that Canadian Trucking companies
dime) who'd have no clue why these people where calling at first. Once we figured
out what was going on, we contacted the security division of our own phone company
(name withheld) to inform them....and we where blown off....told it was our problem...
that it would be impossible to track down...and that our only option was to change our
phone number that we'd had for close to a decade, & that all of our customers and
drivers and such knew. That wasn't going to happen...yet our phones where clogged
with all these incoming calls from US Folks that owed money to this collection
agency.
Anyway, we figured it out on our own in an afternoon, called our Phone Company back,
and gave them not only the name of the collection agency, but which call center in New
Jersey that was using our phone# as a ghost number. Still our phone company would do
nothing about this.....Hmmmm....
We contacted the collection agency and resolved the matter ourselves, having them
stop using our phone# (which wasn't on a list of used 866 #'s registered in the USA),
but they wouldn't pay for all the calls we received from their clients. Our phone company's
Security told us that someone had to pay for all of those calls, and that it would be impossible
for them to collect on that bill from a US based company (sounding very familiar), so the
calls (and the tab for all those calls) was still our problem.
Using the internet, we looked up who was the President of our phone company, and
got through to his personal assistant, letting her know the complete story, including the
names of everyone we'd dealt with at our phone company by name & department....with
a subtle drop in the conversation that we'd gladly take our story to the media if need be.
She called us back shortly, and was very willing to cooperate with us in clearing up this
issue. She sent word down the chain, and though it was very brittle & tense dealing with
the same folks (& I mean the exact same people) who'd been blowing us off and telling us
repeatedly before that things where impossible to resolve and that it was our problem,
things got resolved very quickly after that.
Maybe there's a clue for someone having an issue with BELL in my story. Starting at the
top and working down might be an option if starting at the bottom & getting nowhere isn't
working for you. Most businesses want your business (= your money) and do not want any
negative publicity that might affect their bottom line.
Bell escalation process. Note, proceed to steps 3 & 4 if you are not satisfied @ the CSR & Supervisor level. Steps 3 & 4 are Customer relations & the office of the Vice President.
Complaint escalation process- bell.ca
Complaint escalation process- bell.ca