CALGARY -- Paramedics were sent to the former Toronto-area home of a Calgary family as their baby son was dying, said an Internet phone firm the boy's parents had contacted during the emergency.
Comwave officials said after they received a call at their centre in Ontario from the Luck family Tuesday night on a voice-over Internet phone (VoIP), an ambulance was sent to their one-time home in Mississauga - the last address the company had for them.
After waiting for 30 minutes for help at their Coventry Hills home, Elijah Luck's parents then contacted Calgary 911 on a neighbour's landline phone but the boy died from an apparent heart attack by the time he'd reached the Alberta Children's Hospital.
He'd suffered a seizure two hours after receiving a flu shot.
The family moved to Calgary about two years ago and moved again from Varsity to their current northwest home but the Lucks had notified Comwave about the changes, said family spokesman Jude D'Souza.
"Their address had been changed twice, the mom told me that," said D'Souza.
A federal regulator is investigating the tragedy but early findings are that Comwave acted appropriately, said Canadian Radio-television and Telecommunications Commission (CRTC) spokesman Paul Godin."We want to make sure the rules in place were followed and our preliminary indications are they were," said Godin.
But he said CRTC officials hadn't yet reviewed Comwave's 911 tape to make a final decision.
CRTC and industry are developing a VoIP system that will instantly provide Internet contact centres with the caller's current address, he said.
"Hopefully, we'll have that in the next 12-18 months," said Godin.