How much attention do you think someone quietly sitting in a waiting room is going to get when someone moaning and wailing gets ignored? The clinic should have sent him by ambulance, then he would have gone straight into the actual ER not into the waiting room.
I don't have a lot of faith and trust in the way hospitals conduct their business anymore. Despite the fact that the tumour found in my mother's abdomen was "the size of a football" it was missed the previous week entirely when she was admitted for three days while they investigated her medical issue. To add isult to injury, they also sent her home (from that previous hospital stay) on a Saturday afternoon (a nearly bed ridden disabled woman I'm talking about) without checking if at home care was arranged nor did they inform family that she was being released, I found out when she called me from her home. They are so concerned with emptying beds now a days I sometimes think that ends up taking priorty over proper treatment, I really do.