Newbie
Posts: 1 
March 2nd, 2007, 01:24 PM
I hope this lets other people know how horrible bell as a company is...
Since I signed on with Bell mobility, (December 2006) I have received nothing but problems.
Why is it that TELUS, and ROGERS can provide their customers with cheap alternatives to broken phones, provide customers with new phones, and provide great customer service to their customers, Have superior reception and low dropped calls, and practice the policy that the Customer Is Always Right? And Yet Bell DOES NOTHING! Except say DEAL with it?
Yes I will deal with it, and this message will be posted on numerous websites and be passed around to make Consumers aware of the lack of corporate responsibility Bell has to their customers.
I guess i have no choice but to wait an see what will happend during the remainder of my 3 year contract!
I hope this lets other people know how horrible bell as a company is...
Since I signed on with Bell mobility, (December 2006) I have received nothing but problems.
- First my cell phone is $229 to fix for something that cant be explained as to why it was broken in less than a months use,
- second, I was sold a warranty for the phone, after it was broken, and the warranty wont cover the damages. Not to mention I’m now on a three-year contract with a phone that barely works.
- Third I received the phone back with a piece missing from it. It took me to CRY to finally allow the manager of the bell store to help me with my phone.
- Fourth My plan mysteriously changes, with out me being informed, then I'm told it was a promotion, and If I can prove I wasn’t informed of it, I can have my plan back, So then I prove it the
- (sales guy responsible will even state I was not informed) and then Customer service Bell informs me that NO, they never said they would change my plan back it I have to deal with it.
- As well customer service never returned any of our phone calls and only finally dealt with us when we called to see what was the delay.
- On top of all that every time i try to view my account online, and see my bill, the website never is working, and the bill is always unavailable. As well the reception for bell is very limiting and probably makes bell the worst reception, and dropped calls in North America.
Why is it that TELUS, and ROGERS can provide their customers with cheap alternatives to broken phones, provide customers with new phones, and provide great customer service to their customers, Have superior reception and low dropped calls, and practice the policy that the Customer Is Always Right? And Yet Bell DOES NOTHING! Except say DEAL with it?
Yes I will deal with it, and this message will be posted on numerous websites and be passed around to make Consumers aware of the lack of corporate responsibility Bell has to their customers.
I guess i have no choice but to wait an see what will happend during the remainder of my 3 year contract!
Newbie
Posts: 2
March 18th, 2007, 01:34 AM
from what i understand..
bell doesnt bring in a lot of income.
its owned completely by shareholders.. they cant keep their profits.
companys such as telus and rogers bring in a lot more money. they have the resources to better train their customer service representatives that can keep you happy, to build larger networks and purchase the most up to date technologies and offer the best services.
they dont have to resort to underhanded tricks to keep customers.
mind you.. i once worked for rogers wireless.. so maybe im a little biased?
i will say. for customer service.. you cant get much better then rogers.
they dont always have the very best price plans as they dont need to.
from what i understand..
bell doesnt bring in a lot of income.
its owned completely by shareholders.. they cant keep their profits.
companys such as telus and rogers bring in a lot more money. they have the resources to better train their customer service representatives that can keep you happy, to build larger networks and purchase the most up to date technologies and offer the best services.
they dont have to resort to underhanded tricks to keep customers.
mind you.. i once worked for rogers wireless.. so maybe im a little biased?
i will say. for customer service.. you cant get much better then rogers.
they dont always have the very best price plans as they dont need to.
Newbie
Posts: 5
June 3rd, 2007, 09:50 AM
Bell has a very poor corporate culture. Middle management is filled by people that have been in the company for 10 years or more. People that got in on the ground floor and then moved up into positions of authority without getting the educational foundation - or wider perspective on how to run a business.
Bell Canada does not care about being a "leader" but a "fast follower"
Bell has a very poor corporate culture. Middle management is filled by people that have been in the company for 10 years or more. People that got in on the ground floor and then moved up into positions of authority without getting the educational foundation - or wider perspective on how to run a business.
Bell Canada does not care about being a "leader" but a "fast follower"
Time Out
Posts: 3,867 
Videos: 1
Location: Honour our Fallen
Videos: 1
Location: Honour our Fallen
June 3rd, 2007, 11:26 AM
They disposed of a large chunk of "Promised" pension plans for long term employees. One of the verbal barginning chips their union had always had when they went to the bargaining table for years. Bell dissolved those agreements this year when they diclosed what are in the pesions for these large mass of employees. They are back to the bargaining table this year and the employees are hoping their union gets this in writing. The employees are more than scared at losing this , and now see the union as not so competant.
Bell does indeed suk
They disposed of a large chunk of "Promised" pension plans for long term employees. One of the verbal barginning chips their union had always had when they went to the bargaining table for years. Bell dissolved those agreements this year when they diclosed what are in the pesions for these large mass of employees. They are back to the bargaining table this year and the employees are hoping their union gets this in writing. The employees are more than scared at losing this , and now see the union as not so competant.
Bell does indeed suk
Satelitte Radio Addict
Posts: 869
Location: Toronto, ON
Location: Toronto, ON
June 3rd, 2007, 12:02 PM
Sounds like a standard complaint against (Pick one: Bell/Rogers/Telus/Fido).
I have Bell for my 2 phones and have never had a problem which they didn't correct. Of course, I didn't smash my phone against a sidewalk and try to claim warrenttee repairs but I've been in a store when somebody was trying to do that. Perhaps that is what was going through the Bell person's minds when the initial poster returned their cell phone for repair.
Sounds like a standard complaint against (Pick one: Bell/Rogers/Telus/Fido).
I have Bell for my 2 phones and have never had a problem which they didn't correct. Of course, I didn't smash my phone against a sidewalk and try to claim warrenttee repairs but I've been in a store when somebody was trying to do that. Perhaps that is what was going through the Bell person's minds when the initial poster returned their cell phone for repair.
Time Out
Posts: 3,867
Videos: 1
Location: Honour our Fallen
Videos: 1
Location: Honour our Fallen
June 3rd, 2007, 12:53 PM
"Of course, I didn't smash my phone against a sidewalk and try to claim warrenttee repairs but I've been in a store when somebody was trying to do that"
god i wish I was there hahahahahahahahaha.
Quoting IdRatherBeSkiing
Hey not to be insensitive to the original poster but this has me ROFLMAO!!
Sounds like a standard complaint against (Pick one: Bell/Rogers/Telus/Fido).
I have Bell for my 2 phones and have never had a problem which they didn't correct. Of course, I didn't smash my phone against a sidewalk and try to claim warrenttee repairs but I've been in a store when somebody was trying to do that. Perhaps that is what was going through the Bell person's minds when the initial poster returned their cell phone for repair.
I have Bell for my 2 phones and have never had a problem which they didn't correct. Of course, I didn't smash my phone against a sidewalk and try to claim warrenttee repairs but I've been in a store when somebody was trying to do that. Perhaps that is what was going through the Bell person's minds when the initial poster returned their cell phone for repair.
"Of course, I didn't smash my phone against a sidewalk and try to claim warrenttee repairs but I've been in a store when somebody was trying to do that"
god i wish I was there hahahahahahahahaha.
World Police
Posts: 4,391
Videos: 1
Location: toranna
Videos: 1
Location: toranna
June 3rd, 2007, 04:11 PM
Quoting DocDred
My pension is doing great at Bell, not all Bell employees belong to CEP or any union for that matter.
They disposed of a large chunk of "Promised" pension plans for long term employees. One of the verbal barginning chips their union had always had when they went to the bargaining table for years. Bell dissolved those agreements this year when they diclosed what are in the pesions for these large mass of employees. They are back to the bargaining table this year and the employees are hoping their union gets this in writing. The employees are more than scared at losing this , and now see the union as not so competant.
Bell does indeed suk
Bell does indeed suk
Time Out
Posts: 3,867
Videos: 1
Location: Honour our Fallen
Videos: 1
Location: Honour our Fallen
June 3rd, 2007, 08:55 PM
Quoting DurkaDurka
management? so you know more about what I'm talkiignabout then me huh...can you shed more light on the the whole tactic you guys are useing.
My pension is doing great at Bell, not all Bell employees belong to CEP or any union for that matter.
World Police
Posts: 4,391
Videos: 1
Location: toranna
Videos: 1
Location: toranna
June 3rd, 2007, 11:42 PM
Quoting DocDred
Not all non-management personal within BCE companies belong to unions. I work in the Technology Dept for expressvu, there are no unions at all. Non-management & management have excellent benefits and pensions.
management? so you know more about what I'm talkiignabout then me huh...can you shed more light on the the whole tactic you guys are useing.
Newbie
Posts: 2
June 6th, 2007, 06:59 PM
Snickerbean, you are absolutely right Bell does NOTHING for its costumers except rip them off!
My year with Bell has been a nightmare of no comparison, just as it has been for an unbelievable number of people in my entourage!
Anyway, you should look into porting out your number, which means keeping the same number that you have with your Bell phone but transferring it to Rogers or Fido who have much better price plans, much better phones and not to mention much better coverage! If you call Bell and actually threaten them to port out your number or even just ask about it they might even give you an amazing Retention Package which you would usually not be able to get because they do not offer it except if someone wants to cancel!
So Good Luck and let's hope everything works out for the best. Keep us posted!
Leeloo
Snickerbean, you are absolutely right Bell does NOTHING for its costumers except rip them off!
My year with Bell has been a nightmare of no comparison, just as it has been for an unbelievable number of people in my entourage!
Anyway, you should look into porting out your number, which means keeping the same number that you have with your Bell phone but transferring it to Rogers or Fido who have much better price plans, much better phones and not to mention much better coverage! If you call Bell and actually threaten them to port out your number or even just ask about it they might even give you an amazing Retention Package which you would usually not be able to get because they do not offer it except if someone wants to cancel!
So Good Luck and let's hope everything works out for the best. Keep us posted!
Leeloo
Newbie
Posts: 1
June 18th, 2007, 04:06 PM
I have just discovered how disgusting Bell is also to deal with! I do a lot of travelling and in November was sold a "world" phone - yeah right. To be fair it did work once - in Jamaica but since then has had no signal in Mexico and in the UK. I signed up for a 36 month contract - not really needing a phone so expensive or with as many capabilities but deciding it was for the best because of my travelling. Now I am stuck with it according to Cam, manager at the local bell world store where it was bought. Apparently they "do not guarantee" that the phone will work in other countries - what a crock!! He said he could not do anything to help me - you can be sure that they will be losing another customer as soon as my "sentence" is up!! I also have symptatico, express vu and my home phone is Bell - they will all be going. Their customer service really sucks.
I have just discovered how disgusting Bell is also to deal with! I do a lot of travelling and in November was sold a "world" phone - yeah right. To be fair it did work once - in Jamaica but since then has had no signal in Mexico and in the UK. I signed up for a 36 month contract - not really needing a phone so expensive or with as many capabilities but deciding it was for the best because of my travelling. Now I am stuck with it according to Cam, manager at the local bell world store where it was bought. Apparently they "do not guarantee" that the phone will work in other countries - what a crock!! He said he could not do anything to help me - you can be sure that they will be losing another customer as soon as my "sentence" is up!! I also have symptatico, express vu and my home phone is Bell - they will all be going. Their customer service really sucks.
Member
Posts: 103
Location: Calgary
Location: Calgary
June 18th, 2007, 04:11 PM
Quoting mendedmorbid
Telus and cutomer service????.....now there is a TRUE OXYMORON!
telus and rogers bring in a lot more money. they have the resources to better train their customer service representatives that can keep you happy
Member
Posts: 84
Location: 1967 World's Fair
Location: 1967 World's Fair
June 18th, 2007, 07:27 PM
Not only do I not have a cell phone with Bell, but I also don't have my home phone service with Bell. Bell was the major player here for home phone service, but thank the Lord we now also have other choices, like Videotron, otherwise my cell phone would be the only phone.
Not only do I not have a cell phone with Bell, but I also don't have my home phone service with Bell. Bell was the major player here for home phone service, but thank the Lord we now also have other choices, like Videotron, otherwise my cell phone would be the only phone.
