World Police
Posts: 4,391 
Videos: 1
Location: toranna
Videos: 1
Location: toranna
June 18th, 2007, 08:08 PM
Quoting no color
You are trading one evil for another, don't think for a second that Videotron cares 2 bits about you as a customer.
Not only do I not have a cell phone with Bell, but I also don't have my home phone service with Bell. Bell was the major player here for home phone service, but thank the Lord we now also have other choices, like Videotron, otherwise my cell phone would be the only phone. 
Newbie
Posts: 1
June 19th, 2007, 02:48 PM
In April of this year, i went to Wireless wave here in Milton, Ontario. I was going to get a Rogers Fido plan, but was talked into getting a solo mobile plan(bell) by the sales rep. Supposedly a better package etc. When I got home with my new phone/plan, noticed there was no signal in my house area(over 500+ homes). Went back to wireless wave and told them I didn't want the plan service anymore because there is no service reception and I need the phone for home business use as previously explained. They said they'd switch out the phone for me...did that..same thing. Was told to wait a few weeks because perhaps network changes were underway...did that...same crap. Called Solo(bell) to report the network problem a few weeks ago, they said they'd open a trouble ticket. I called today to get an update on the ticket, was told the engineer agrees that there is a huge coverage problem in the area, however, they need a budget to fix the problem. Was also told that not enough people have called in to complain about the problem. When I mentioned that I've had this problem since day one...have had a phone/plan which is absolutely useless to me...barely logged any minutes on the phon even though I have unlimited calling for 3months. Was basically told too bad...there was nothing they'd do for me..no credit on my account until the problem gets fixed, I'd still have to wait 30 days before they cancel the plan...then still get nailed for the $300 cancellation fee. I don't understand how they can get away with forcing me to pay a cancellation, pay my monthly fees etc, yet they don't have to fix their problems to provide the service that we as customers pay for. No help at all on their end..spoke to a supervisor same thing. I said if they can at least credit me for 30 day I have to wait for the cancellation to kick in...nope...Asked if they would discount the cancellation ...nope...asked if they could credit me a bit for the problems since I'm not getting any service...nope...nada...nothing. So here I am, have had to pay for the past couple of months...going to have to pay the 30 days prior to the cancellation...then pay the $300.
The company sucks...I'm glad to see the company will be sold..probably chopped up etc. As for Wireless wave, another band of crooks. Basically throw their hands up in the air and say there is nothing they can do...even though I was talked into Solo by the sales rep when I had told them I wanted fido...was sold a plan and phone..and they don't stand by their customers. Asked if there was something they can do if I cancelled the solo plan and tried to go with rogers/fido..answer was "I'll see what I can do" which is a wishful way of saying NOPE.
Finally...found out that Solo Mobile(bell) got rid of their 15 day backout policy..they used to have a policy where you can back out of the contract within 15 days of initial setup. They just got rid of that in mid-march..a few weeks b4 I signed up.
So..I'm screwed, I'm out all that money. However, I will in no way...EVER EVER get anything to do with Bell. In case you have a Bell phone line, tonnes of options out there instead of Bell. I use the talkbroadband service from Primus.ca for a fraction of the landline price of bell.
In April of this year, i went to Wireless wave here in Milton, Ontario. I was going to get a Rogers Fido plan, but was talked into getting a solo mobile plan(bell) by the sales rep. Supposedly a better package etc. When I got home with my new phone/plan, noticed there was no signal in my house area(over 500+ homes). Went back to wireless wave and told them I didn't want the plan service anymore because there is no service reception and I need the phone for home business use as previously explained. They said they'd switch out the phone for me...did that..same thing. Was told to wait a few weeks because perhaps network changes were underway...did that...same crap. Called Solo(bell) to report the network problem a few weeks ago, they said they'd open a trouble ticket. I called today to get an update on the ticket, was told the engineer agrees that there is a huge coverage problem in the area, however, they need a budget to fix the problem. Was also told that not enough people have called in to complain about the problem. When I mentioned that I've had this problem since day one...have had a phone/plan which is absolutely useless to me...barely logged any minutes on the phon even though I have unlimited calling for 3months. Was basically told too bad...there was nothing they'd do for me..no credit on my account until the problem gets fixed, I'd still have to wait 30 days before they cancel the plan...then still get nailed for the $300 cancellation fee. I don't understand how they can get away with forcing me to pay a cancellation, pay my monthly fees etc, yet they don't have to fix their problems to provide the service that we as customers pay for. No help at all on their end..spoke to a supervisor same thing. I said if they can at least credit me for 30 day I have to wait for the cancellation to kick in...nope...Asked if they would discount the cancellation ...nope...asked if they could credit me a bit for the problems since I'm not getting any service...nope...nada...nothing. So here I am, have had to pay for the past couple of months...going to have to pay the 30 days prior to the cancellation...then pay the $300.
The company sucks...I'm glad to see the company will be sold..probably chopped up etc. As for Wireless wave, another band of crooks. Basically throw their hands up in the air and say there is nothing they can do...even though I was talked into Solo by the sales rep when I had told them I wanted fido...was sold a plan and phone..and they don't stand by their customers. Asked if there was something they can do if I cancelled the solo plan and tried to go with rogers/fido..answer was "I'll see what I can do" which is a wishful way of saying NOPE.
Finally...found out that Solo Mobile(bell) got rid of their 15 day backout policy..they used to have a policy where you can back out of the contract within 15 days of initial setup. They just got rid of that in mid-march..a few weeks b4 I signed up.
So..I'm screwed, I'm out all that money. However, I will in no way...EVER EVER get anything to do with Bell. In case you have a Bell phone line, tonnes of options out there instead of Bell. I use the talkbroadband service from Primus.ca for a fraction of the landline price of bell.
Member
Posts: 191
Location: Saskatchewan eh!
Location: Saskatchewan eh!
June 19th, 2007, 06:23 PM
I have to laugh at the number of people who bitch and complain about phone service in Canada. Do you all honestly think the company no matter who they are give a rats ass about you a lone individual? They have your money and they have your signature on a contract usually for 2/3 years and that is all THEY care about.
I have to laugh at the number of people who bitch and complain about phone service in Canada. Do you all honestly think the company no matter who they are give a rats ass about you a lone individual? They have your money and they have your signature on a contract usually for 2/3 years and that is all THEY care about.
Newbie
Posts: 2
January 12th, 2008, 11:47 PM
DO NOT BUY WIRELESS WAVES EXTENDED WARRANTY! IT IS BOGUS! I bought extended warranty at the Abbotsford BC Wireless Etc inside the Costco store. When I got my phone I was told everything about how beautiful the extended warranty is and how they will fix your phone if it breaks down, give you a lender phone or replace the phone if it comes back after that.
All Lies!
My phone broke down in July of 2007 and they were not able to take my phone in until August as they didn't have loaner phones at the time, according to the manager(Mike)
Then they gave me a Nokia loaner phone from around year 2000 that had 3 minutes of battery life. After I complained about the lack of being able to use this loaner phone, it took a week for them to track down an Audiovox which was also really old but gave about 30 minutes of talk time.
I got my phone back and it had the same problems and I sent it back in within a week or two. Then I got another brick of a loaner phone and it took until CHRISTMAS!!!! to get my phone back.
Once Again within one week my phone was back since the problem was not fixed! So I took it in for a third time.
This time I got a nice Razr phone as a loaner since I complained about my past loaner phone experience. Sure Enough the Razr was dead and unable to charge. I called the store back to tell them how I need my phone for work reasons as it is my only number for contact. I was told they had no loaner phones and forced to wait until this Saturday (Jan 12th) to get a very old Samsung phone as my loaner phone.
Now my phone will probably not be back again till about March 2008 as it has taken them an average of 2-3 months at a time to get my phone back. This is silly as I have not had my phone for more then one week since August 2007 and they are still trying to fix it. I asked the store manager Mike to replace the phone under warranty as promised and he told me it wasn't possible.
I asked the female employee there and was told nothing they could do about phone replacement. What about all the promises? She admitted they were lies and all they can do is repair the phones. Remeber they have the 39% qouta to meet on how many extended warrenty's they sell, so they lie to you to sell them.
I have asked them to get me in touch with the district manager since all i wanted was my phone being replaced under warranty so I could finally have a proper working phone, and they told me they can't do that. I ask them to tell the DM to call me, and they shrugged it off and said no can't do that either, they're busy and have things to do.
This is bogus, so buyer beware! Wireless Wave and Wireless Etc's extended warranty pitches are all lies! They are just a gimic to help pad sales and profit margins. All you get in return is a out-dated loaner phone while they flash your phones firmware and send it back to you. Anything more then this would be considered neglect based damage and that is not covered under this warranty.
I hope this helps you all not get scammed, put that extended warranty money towards a new phone you will need to buy when the current one dies.
Take Care everyone,
DO NOT BUY WIRELESS WAVES EXTENDED WARRANTY! IT IS BOGUS! I bought extended warranty at the Abbotsford BC Wireless Etc inside the Costco store. When I got my phone I was told everything about how beautiful the extended warranty is and how they will fix your phone if it breaks down, give you a lender phone or replace the phone if it comes back after that.
All Lies!
My phone broke down in July of 2007 and they were not able to take my phone in until August as they didn't have loaner phones at the time, according to the manager(Mike)
Then they gave me a Nokia loaner phone from around year 2000 that had 3 minutes of battery life. After I complained about the lack of being able to use this loaner phone, it took a week for them to track down an Audiovox which was also really old but gave about 30 minutes of talk time.
I got my phone back and it had the same problems and I sent it back in within a week or two. Then I got another brick of a loaner phone and it took until CHRISTMAS!!!! to get my phone back.
Once Again within one week my phone was back since the problem was not fixed! So I took it in for a third time.
This time I got a nice Razr phone as a loaner since I complained about my past loaner phone experience. Sure Enough the Razr was dead and unable to charge. I called the store back to tell them how I need my phone for work reasons as it is my only number for contact. I was told they had no loaner phones and forced to wait until this Saturday (Jan 12th) to get a very old Samsung phone as my loaner phone.
Now my phone will probably not be back again till about March 2008 as it has taken them an average of 2-3 months at a time to get my phone back. This is silly as I have not had my phone for more then one week since August 2007 and they are still trying to fix it. I asked the store manager Mike to replace the phone under warranty as promised and he told me it wasn't possible.
I asked the female employee there and was told nothing they could do about phone replacement. What about all the promises? She admitted they were lies and all they can do is repair the phones. Remeber they have the 39% qouta to meet on how many extended warrenty's they sell, so they lie to you to sell them.
I have asked them to get me in touch with the district manager since all i wanted was my phone being replaced under warranty so I could finally have a proper working phone, and they told me they can't do that. I ask them to tell the DM to call me, and they shrugged it off and said no can't do that either, they're busy and have things to do.
This is bogus, so buyer beware! Wireless Wave and Wireless Etc's extended warranty pitches are all lies! They are just a gimic to help pad sales and profit margins. All you get in return is a out-dated loaner phone while they flash your phones firmware and send it back to you. Anything more then this would be considered neglect based damage and that is not covered under this warranty.
I hope this helps you all not get scammed, put that extended warranty money towards a new phone you will need to buy when the current one dies.
Take Care everyone,
Clever Clogs
Posts: 573
January 13th, 2008, 08:59 AM
We all know how stupid contracts are!
It doesn't save you money, it TAKES your money.
At some point during the contract, they will increase your price upto normal price.
They talk about how much money you can save but not how your chained to your contract...this goes for ALL companies.
For Bell, they DOWNGRADE or EFFECTIVELY CHANGE your service time to time [ours got downgraded to High Speed Internet when we had and paid for Ultra Speed internet for about 2 years. And guess what, we are paying $30 more dollars for the services that is worse and throttled].
That is not to save I dislike Bell because Bell holds so many monopoly in so many places...wait...Bell held monopoly for years already lol [e.i. my friends house--10 minutes away--cannot have TekSavy like I could]
We all know how stupid contracts are!
It doesn't save you money, it TAKES your money.
At some point during the contract, they will increase your price upto normal price.
They talk about how much money you can save but not how your chained to your contract...this goes for ALL companies.
For Bell, they DOWNGRADE or EFFECTIVELY CHANGE your service time to time [ours got downgraded to High Speed Internet when we had and paid for Ultra Speed internet for about 2 years. And guess what, we are paying $30 more dollars for the services that is worse and throttled].
That is not to save I dislike Bell because Bell holds so many monopoly in so many places...wait...Bell held monopoly for years already lol [e.i. my friends house--10 minutes away--cannot have TekSavy like I could]
