In QC, for now Rogers still use bell phones. But I'm pretty sure Rogers Telecom will bring out something hot later on.
Yea.. Bell customer service is like hell.
when we moved in here, there was a cable running from our house to the neighbor's. We scratched our heads a bit and finally, after introducing ourselves to the neighbors asked which house was stealing cable from which. They were just as confused as us, and after a bit of wandering around we realized that their service call to Roger's to fix their cable telephone, while successful, was only such because they had T'ed it into our house and tossed it to their roof. They were mortified and phoned Roger's... Roger's solution? To come over and cut the cable and leave them with no phone. We had to demand they hook it back up until they could fix it properly, instead of leaving a family of five with no telephone. Morons.
Throughout our months of yard work, we severed four separate coax cables leading into our house, and put the neighbor's phone out twice. We complained to Roger's because their lines aren't marked or buried any reasonable depth, and they responded by essentially saying 'Yeah, we don't really care, we fix them as they need it'. So, a frost heave, a dog digging, a neighbor planting a new tree or working out a dandelion, and you can lose your cable phone. That just doesn't seem right to me given what cable costs.
Cable needs to be burried at least 18" down and run inside conduit...if either of these things is not done, and Rogers won't do anything about it...you might consider calling the city and laying a complaint.
Not so according to Roger's, because coax cable poses no personal risk if severed. Alberta One Call doesn't acknowledge their cables either.
It's done now though, we crossed the entire yard with a 4 ft (I think... I know it was code plus a foot... paranoid hubby) deep trench burying electrical for the garage (run in conduit, and caution tape laid in the trench one foot above the conduit). There's not a coax cable left intact running to our house now.
When they finally showed up to run the new lines for the neighbor, they just horizontal drilled and ran cable that way, no conduit. You'd think it would get pricey for them, but, they seem to think it works out better for them to replace and patch and repair constantly.
Since late Rogers has started a campaign going step to step asking Bell Home Phone customers to switch Rogers. Is switching really benificial to customers? Has any one switched to Rogers? Is it cheaper as they claim?