Newbie
Posts: 1 
January 25th, 2006, 12:25 PM
Buyers beware of Bell Mobility especially if anyone is considering the "Pay as You Go" top-up service. Every month I faithfully would go to the local convience store and purchased a $15.00 "Pay as You Go" Bell Mobility . Well folks let me warn you. I had accumulated over 6 hours of airtime since I only use the phone for emergencies, well to no avail, my daughter tried to use the phone and the Bell Mobility message said, "your airtime has expired". Of course I said, I dont thing so, sure enough after trying to get through to a Bell Mobility Customer Service Rep and after having to press a dozen different buttons, they infact confirmed my airtime had expired.
The story is I load a prepaid card on December 25, 2005, then I really lost it because I was not even in the country at that time and upon returning load up my cell phone on December 28, 2005, but they were pigheaded in saying I loaded the phone on 25th, then I read off the pin number on the card and went as far as crumpling the paper in the agents ear to ensure here I was not making it up because they said the card had an invalid phone number. Rather than maintaining a good customer relationship with me, they refused to reinburse my account even though it was an error on Bell Mobility's account. Sure enough I type into my broswer bell mobility, no surprises people the negative comments and feedback surrounding Bell Mobility were astounding, well no wonder. The five people I told about this immediately cancelled their contracts even though there was a penalty because they were so appauled. I am writing this because I don't want to see anymore innocent people fall prey to the political Bureaucracy of Bell Mobility or anyother of Bell Canada's services.
Buyers beware of Bell Mobility especially if anyone is considering the "Pay as You Go" top-up service. Every month I faithfully would go to the local convience store and purchased a $15.00 "Pay as You Go" Bell Mobility . Well folks let me warn you. I had accumulated over 6 hours of airtime since I only use the phone for emergencies, well to no avail, my daughter tried to use the phone and the Bell Mobility message said, "your airtime has expired". Of course I said, I dont thing so, sure enough after trying to get through to a Bell Mobility Customer Service Rep and after having to press a dozen different buttons, they infact confirmed my airtime had expired.
The story is I load a prepaid card on December 25, 2005, then I really lost it because I was not even in the country at that time and upon returning load up my cell phone on December 28, 2005, but they were pigheaded in saying I loaded the phone on 25th, then I read off the pin number on the card and went as far as crumpling the paper in the agents ear to ensure here I was not making it up because they said the card had an invalid phone number. Rather than maintaining a good customer relationship with me, they refused to reinburse my account even though it was an error on Bell Mobility's account. Sure enough I type into my broswer bell mobility, no surprises people the negative comments and feedback surrounding Bell Mobility were astounding, well no wonder. The five people I told about this immediately cancelled their contracts even though there was a penalty because they were so appauled. I am writing this because I don't want to see anymore innocent people fall prey to the political Bureaucracy of Bell Mobility or anyother of Bell Canada's services.
