In February 2005, my boyfriend paid his BUSINESS cell phone bill for the month of January in the amount of 606.73 at the bank. We kept the bill with the bank's stamp on it. When we received February's bill in March we saw that the amount of 606.73 showed up on the bill. We called Bell, it had already gone into their accounts receivable department. We explained that we paid the bill, and we had the proof in our hands.... Bell informed us that it was not their problem they had supposedly not received the payment and we needed to speak to someone at the bank. We did that, our bank told us they would contact Bell and fax them information. Bill after bill, the 606.73 was still showing up, again talking to the bank they were having problems dealing with Bell, becasue the bank could not understand what they need, they were faxing everything they had (proof that the money was sent to bell mobility, our bill with the stamp on it, they even went as far as sending a record of that particular days money paid out to EVERYONE that they made a payment to). In May our cell phone WAS CUT OFF. We had been making payments minus the 606.73 every month, and there were notes in our Customer File that were faxing items to them. It's not like we told them to screw off, we were trying as hard as we could to get this taken care of....
I began dealing with Bell leaving my boyfriend and the bank out of it. I got the items faxed to me at work from the bank. I faxed them to Bell,(between the bank and myseld this was the 6th fax) on May 30th (which I kept a copy of), stating on the cover sheet for the fax, that these were directly from the bank manager. If this is not satisfactory to CALL ME. I gave them my work number and ext. No one called me, so I think the problem is taken care of, then the phone was shut of again on June 22nd. I called Acct. Receivable again. I spoke to Stephan, again he told me that fax didn't prove to them the payment was made. I was very calm and collected. I didn't speak rudely to him I let him know my frustrations. I told him that on my previous fax, I indicated on it to call me if the information was not satisfactory... his response... well they don't actually read the cover letters of faxes. ??????????? Ridiculous. So I told him that I would fax it again. With some changes (I actually thought I knew what they needed..... after 4 months) On June 23rd faxed it to the Attn of Stephan with his initials? TRM? Whatever, he told me it take 24-48 hours for him to see a fax.... again ridiculous... but whatever.... he told me he would call me on June 28th. No call... surprise, surprise. So I called again, spoke to Daniel, explained the situation again, he told me they never received that fax. And he told me that I probably sent it to the wrong number. After 5 months of dealing with this, do they think I am stupid enough not to check the fax number?????? So I said fine, I'll fax it again, this time I kept the confirmation from my fax machine (8th fax now). I was told to call back July 5th, which I did. Again the person I spoke to me that the fax was not received. So I told him I wanted to talk to his supervisor. I got Kim.... she didn't even let me explain my situation. She kept interjecting into the conversation, until I finally said Do not talk until I am finished. I was a supervisor of a call centre, so I know how they work, believe me, I would have wanted to know all about the stupid crap my CSR's were telling people on the phone. So all she did was tell me to fax it again. I said no I am not faxing this again. I have a confirmation from my fax machine to yours. So you go and find that fax, cause its there. Then she told me that I had to abide by the policies and procedures of bell mobility...... (I must of missed the part where i wasn't), I told her that i wanted another fax number to send it directly to her... she didn't have one. So I said fine, put me through to your supervisor. She told me she didn't have one. So I said listen here, I was a supervisor of a call centre, I know your lingo, I know you have a supervisor sitting there, so just make this easy for both of us, and put me through. She told me that I could call back when I wanted to abide by Bell's policies and procedures and hung up on me.
Never once, when dealing with any of these people, did I ever raise my voice, be rude, say nasty things to them... not once.... because I know I am going to get better help if I am at least somewhat nice.
By then I was so mad, I went down to the nearest Bell World store..... I spoke to the manager, she faxed it again, to the same number, they wouldn't even give her a different number, and SHE WORKS FOR BELL!!!!! So I called back 48 hours after that, still haven't received any of the faxes. Which I find funny, they received all the faxes that were wrong... but now that I am faxing them what they want (acct number beside transaction!!!!!!!) they don't seem to be getting them. Hmmmmm.
Then I called into regular Customer Service I got that supervisor Scott, went through the whole thing with him, he actually SEEMED to be willing to help. He had a direct fax number (not sure why the Acct. Receivable supervisor didn't have one - he couldn't tell me that either). He put me on hold I faxed it to him, he got the fax, came back to me on the phone and says is this the same thing you have been faxing the whole time and they received it. I said yes. He said well I don't understand why it is not good enough because all they should need is your bill with the bank stamp on it. Where is a wall so I can bang my head off of it?????
So then, I tell him that when this is taken care we're talking about compensation for the EXTREME frustrations, headaches I have been going through for the last 5 months especially the cutting of the phone twice. He tells me that he will call me when it is sorted out. No call, I call his direct line and left 6 voice messages. NOTHING BACK.
So I call Acct. Receivable. THEY HAVE THE FAX, THEY POSTED THE PAYMENT. NO Duh, someonen walked it over to you. And the reason this Scott hasn't returned my calls is because he doesn't want to compensate for anything. Sneakly weasel.... hmmm I think Bell should change its name to that.
But that isn't the end... can you believe that? They have the payment, but instead of posting that they received the payment in February, they posted it that it was received in July. Great, so now, it looks on our bill, that we have had late payments for the last 5 months. Now where do I go about compensation for my time, efforts, frustration?
I hate Bell, they are no good to anyone, and I would love to see someone with enough time on their hands to start a class action civil suit against them. There is not one person that I know that has had a good dealing with Bell, they have screwed with everyone I know.. .this isn't the first time for me either.
Three years ago I aalled about Sympatico, the guy I talked to didn't mention one thing about billing, I assume that a billwould come in the mail... since my ex paid the Bell stuff phone etc, I was not worried about it. I had a chequing account at the Royal Bank that I paid my car payment, student loans and my car insurance, all directly withdrawled monthly. I only put the money into the account that I knew was coming out. Finally my after 6 months my insurance company called about issues on NSF payments. Then the car company called. Bell had been directly taking the monthly fee for the internet out of my chequing account.... an account which I never game them an account number for. Somehow they found out my chequing account number and began withdrawing money. I called, the girl I spoke to said that they would have gotten it from the contract I signed that came with my modem, allowing them to do it....... WHICH SURPRISE, SURPRISE, I NEVER GOT, NOR SIGNED, NOR SENT BACK TO THEM, her response to that, well, we don't actually need it. So, I had to pay 250.00 in NSF fees to the bank, my car company made me start paying my payment through Western Union, I gave Bell another account to take it out of (my ex's). Then they still went through my bank account, I went into my bank and asked them if there was any way to stop this, they told me to give Bell a different account number. I told them I did, my bank told me there was nothing they could do........... Can I cry now???????
I began dealing with Bell leaving my boyfriend and the bank out of it. I got the items faxed to me at work from the bank. I faxed them to Bell,(between the bank and myseld this was the 6th fax) on May 30th (which I kept a copy of), stating on the cover sheet for the fax, that these were directly from the bank manager. If this is not satisfactory to CALL ME. I gave them my work number and ext. No one called me, so I think the problem is taken care of, then the phone was shut of again on June 22nd. I called Acct. Receivable again. I spoke to Stephan, again he told me that fax didn't prove to them the payment was made. I was very calm and collected. I didn't speak rudely to him I let him know my frustrations. I told him that on my previous fax, I indicated on it to call me if the information was not satisfactory... his response... well they don't actually read the cover letters of faxes. ??????????? Ridiculous. So I told him that I would fax it again. With some changes (I actually thought I knew what they needed..... after 4 months) On June 23rd faxed it to the Attn of Stephan with his initials? TRM? Whatever, he told me it take 24-48 hours for him to see a fax.... again ridiculous... but whatever.... he told me he would call me on June 28th. No call... surprise, surprise. So I called again, spoke to Daniel, explained the situation again, he told me they never received that fax. And he told me that I probably sent it to the wrong number. After 5 months of dealing with this, do they think I am stupid enough not to check the fax number?????? So I said fine, I'll fax it again, this time I kept the confirmation from my fax machine (8th fax now). I was told to call back July 5th, which I did. Again the person I spoke to me that the fax was not received. So I told him I wanted to talk to his supervisor. I got Kim.... she didn't even let me explain my situation. She kept interjecting into the conversation, until I finally said Do not talk until I am finished. I was a supervisor of a call centre, so I know how they work, believe me, I would have wanted to know all about the stupid crap my CSR's were telling people on the phone. So all she did was tell me to fax it again. I said no I am not faxing this again. I have a confirmation from my fax machine to yours. So you go and find that fax, cause its there. Then she told me that I had to abide by the policies and procedures of bell mobility...... (I must of missed the part where i wasn't), I told her that i wanted another fax number to send it directly to her... she didn't have one. So I said fine, put me through to your supervisor. She told me she didn't have one. So I said listen here, I was a supervisor of a call centre, I know your lingo, I know you have a supervisor sitting there, so just make this easy for both of us, and put me through. She told me that I could call back when I wanted to abide by Bell's policies and procedures and hung up on me.
Never once, when dealing with any of these people, did I ever raise my voice, be rude, say nasty things to them... not once.... because I know I am going to get better help if I am at least somewhat nice.
By then I was so mad, I went down to the nearest Bell World store..... I spoke to the manager, she faxed it again, to the same number, they wouldn't even give her a different number, and SHE WORKS FOR BELL!!!!! So I called back 48 hours after that, still haven't received any of the faxes. Which I find funny, they received all the faxes that were wrong... but now that I am faxing them what they want (acct number beside transaction!!!!!!!) they don't seem to be getting them. Hmmmmm.
Then I called into regular Customer Service I got that supervisor Scott, went through the whole thing with him, he actually SEEMED to be willing to help. He had a direct fax number (not sure why the Acct. Receivable supervisor didn't have one - he couldn't tell me that either). He put me on hold I faxed it to him, he got the fax, came back to me on the phone and says is this the same thing you have been faxing the whole time and they received it. I said yes. He said well I don't understand why it is not good enough because all they should need is your bill with the bank stamp on it. Where is a wall so I can bang my head off of it?????
So then, I tell him that when this is taken care we're talking about compensation for the EXTREME frustrations, headaches I have been going through for the last 5 months especially the cutting of the phone twice. He tells me that he will call me when it is sorted out. No call, I call his direct line and left 6 voice messages. NOTHING BACK.
So I call Acct. Receivable. THEY HAVE THE FAX, THEY POSTED THE PAYMENT. NO Duh, someonen walked it over to you. And the reason this Scott hasn't returned my calls is because he doesn't want to compensate for anything. Sneakly weasel.... hmmm I think Bell should change its name to that.
But that isn't the end... can you believe that? They have the payment, but instead of posting that they received the payment in February, they posted it that it was received in July. Great, so now, it looks on our bill, that we have had late payments for the last 5 months. Now where do I go about compensation for my time, efforts, frustration?
I hate Bell, they are no good to anyone, and I would love to see someone with enough time on their hands to start a class action civil suit against them. There is not one person that I know that has had a good dealing with Bell, they have screwed with everyone I know.. .this isn't the first time for me either.
Three years ago I aalled about Sympatico, the guy I talked to didn't mention one thing about billing, I assume that a billwould come in the mail... since my ex paid the Bell stuff phone etc, I was not worried about it. I had a chequing account at the Royal Bank that I paid my car payment, student loans and my car insurance, all directly withdrawled monthly. I only put the money into the account that I knew was coming out. Finally my after 6 months my insurance company called about issues on NSF payments. Then the car company called. Bell had been directly taking the monthly fee for the internet out of my chequing account.... an account which I never game them an account number for. Somehow they found out my chequing account number and began withdrawing money. I called, the girl I spoke to said that they would have gotten it from the contract I signed that came with my modem, allowing them to do it....... WHICH SURPRISE, SURPRISE, I NEVER GOT, NOR SIGNED, NOR SENT BACK TO THEM, her response to that, well, we don't actually need it. So, I had to pay 250.00 in NSF fees to the bank, my car company made me start paying my payment through Western Union, I gave Bell another account to take it out of (my ex's). Then they still went through my bank account, I went into my bank and asked them if there was any way to stop this, they told me to give Bell a different account number. I told them I did, my bank told me there was nothing they could do........... Can I cry now???????
