Don't buy anything from Rogers!
I have had the worst possible experience with Rogers. They are absolutly horrible with everything, it started off on a bad note, when I was buying my phone and choosing my 3 year plan (what a mistake) the sales rep had no clue what he was talking about, and in all lied about how much my plan would cost, and what the conditions of my warranty was. I unfortunitly found that out a little too late. Everything was fine until i began to have problems with my phone, so I took it into Rogers Wireless, only to find out that the only thing covered in my warranty would be water damage, not what I was told when I bought my phone and plan, the sales rep told me that this extended warranty would cover anything as long as i had one little peice of the phone, so I brought this to the attention of the not so lovely people at Rogers Wireless, and they told me that that would never happen, and untimitly that I was lying. So I asked for a copy of my contract and warranty and was told that that information was unavible to me, which is completely ridiculous, if I signed this legal document I should be able to see it and obtain a copy upon request. Then I was told that the cost of getting my phone repair would be about $175, for a not so great phone, so obviously I took my phoen and walked out. About a month later my phone somehow ;-) got water damage, and according to the terms of my warranty I would recieve a NEW phone if my current phoen was infact water damaged. Rogers took my phoen, determinded that it was water damaged and sent me a not so new phone, it was a refreb, so right there they broke the terms of a legal contract, so I called and was speaking with a sales rep, and once again I was accused of lying. By this point I'm very angry, so I call back earlier today and speak with someone becuase my payment is due soon and he wants me to provide a credit card to do the payment right then and there, I said no, and asked to be transfered to somone who could cancle my plan, so that I could be done with rogers, after trying to convince me that Rogers was the best network, he transfered me, or at least I thought he did, until the phone began to deep at me, he had hung up!
Is there anything I can do to get treated fairly by this company I'm extremly angry and no longer want to be with Rogers, but they are making it impossible to end my contract, please help! email me at
a-d-a-m13@hotmail.com if you have any thoughts, please!
Oh, and DON'T sign any type of contract with this company, complete rip off.
