Ballroom dancing champion
Posts: 54 
Location: Quebec City
Location: Quebec City
December 17th, 2006, 02:05 PM
I must say that my experience with Bell has been horrible from day one. When we moved in our appartment last september, we called them to have a home phone number. Now, i'm not a phone technician, so I don't know how it was possible, but they gave us a number that we shared with some local commerce fax number...so basically, you had a chance out of two to get to us, otherwise you landed on the other places fax machine.
So of course, we called to tell them of this pretty anoying problem. Now, the obvious thing to do in this case is to give another phone number on the spot right? NO, they wanted us to pay them 75$ to change our number, like if you do a normal number change. But the thing is the number they gave ous in the first place didn't even work properly. After a long ugly discussion with the Bell representative, they finally backed down and gave us our new number.
Now, it seems that Bell still wanted to «win» this ordeal by giving us the old number for a local Hertz Car Rental shop...that is still in the phonebooks. So I get daily calls for car rentals, and messages on my recorder about someone that wants to rent a car on a giving day...soooo fun...
I will probably change for Vidéotron cable telephone when I move in a new appartment next summer.
I must say that my experience with Bell has been horrible from day one. When we moved in our appartment last september, we called them to have a home phone number. Now, i'm not a phone technician, so I don't know how it was possible, but they gave us a number that we shared with some local commerce fax number...so basically, you had a chance out of two to get to us, otherwise you landed on the other places fax machine.
So of course, we called to tell them of this pretty anoying problem. Now, the obvious thing to do in this case is to give another phone number on the spot right? NO, they wanted us to pay them 75$ to change our number, like if you do a normal number change. But the thing is the number they gave ous in the first place didn't even work properly. After a long ugly discussion with the Bell representative, they finally backed down and gave us our new number.
Now, it seems that Bell still wanted to «win» this ordeal by giving us the old number for a local Hertz Car Rental shop...that is still in the phonebooks. So I get daily calls for car rentals, and messages on my recorder about someone that wants to rent a car on a giving day...soooo fun...
I will probably change for Vidéotron cable telephone when I move in a new appartment next summer.
Newbie
Posts: 2
February 7th, 2007, 02:21 PM
When my faithful, old brick-sized Nokia died, I decided to purchase a new Audiovox flip-phone (mistake #1, see below) from Bell. I had been on a pre-paid plan for some time and paid 35 cents per minute during the day and 5 cents per minute in the evenings. I mostly use my phone at night. The young guy in the Bell Mobility store was transferring the service to my new phone and announced, "I just changed you to a new plan. You now pay 30 cents per minute all of the time. It will be cheaper for you." I said, "How is 30 cents per minute all of the time cheaper than what I had? Change it back." He went back to the computer and you could see it in his face that something was wrong. "I can't change it back," he said. He got on the phone and Bell Mobility REFUSED to change it back. I took the phone from him and demanded to get my old plan back. "We can't," they said, "we no longer offer that plan" "But, I didn't make the change!" I exclaimed, "the kid did it without my permission!" I was told "Too bad, we have no way of putting you back on that plan." I went up several levels of management and the answer was the same. Nice way to forcibly move customers to the new, more expensive plan! I should have told them where to go, but I live in a semi-rural area and Bell is the only cell that provides reliable service. I want to have a cell as a backup in case my car breaks down or if my home phone service is out. I took the phone anyhow. The prepaid plans changed a couple of months later and I am now charged 30 cents per minute for the first two minutes, then 10 cents per minute thereafter. Still more expensive.
About ten months down the road, the Audiovox wouldn't hold a charge for long or even take one at times. The phone SHOULD have been under warranty but Bell insisted that it wasn't. They offered me a loaner phone for $30 while the Audiovox was in for repairs. I said "No thanks!" and bought a car charger. The charge on the phone now depletes after one call.
I am going to purchase a new Nokia from Virgin Mobile. Same network, nicer people. I have never had a problem with a Nokia phone. They literally take a beating and still keep working for years. I now have Primus VOIP for home phone service and satellite from Star Choice. Just say no to Bell, people. If enough of us do it, they may eventually get the message.
When my faithful, old brick-sized Nokia died, I decided to purchase a new Audiovox flip-phone (mistake #1, see below) from Bell. I had been on a pre-paid plan for some time and paid 35 cents per minute during the day and 5 cents per minute in the evenings. I mostly use my phone at night. The young guy in the Bell Mobility store was transferring the service to my new phone and announced, "I just changed you to a new plan. You now pay 30 cents per minute all of the time. It will be cheaper for you." I said, "How is 30 cents per minute all of the time cheaper than what I had? Change it back." He went back to the computer and you could see it in his face that something was wrong. "I can't change it back," he said. He got on the phone and Bell Mobility REFUSED to change it back. I took the phone from him and demanded to get my old plan back. "We can't," they said, "we no longer offer that plan" "But, I didn't make the change!" I exclaimed, "the kid did it without my permission!" I was told "Too bad, we have no way of putting you back on that plan." I went up several levels of management and the answer was the same. Nice way to forcibly move customers to the new, more expensive plan! I should have told them where to go, but I live in a semi-rural area and Bell is the only cell that provides reliable service. I want to have a cell as a backup in case my car breaks down or if my home phone service is out. I took the phone anyhow. The prepaid plans changed a couple of months later and I am now charged 30 cents per minute for the first two minutes, then 10 cents per minute thereafter. Still more expensive.
About ten months down the road, the Audiovox wouldn't hold a charge for long or even take one at times. The phone SHOULD have been under warranty but Bell insisted that it wasn't. They offered me a loaner phone for $30 while the Audiovox was in for repairs. I said "No thanks!" and bought a car charger. The charge on the phone now depletes after one call.
I am going to purchase a new Nokia from Virgin Mobile. Same network, nicer people. I have never had a problem with a Nokia phone. They literally take a beating and still keep working for years. I now have Primus VOIP for home phone service and satellite from Star Choice. Just say no to Bell, people. If enough of us do it, they may eventually get the message.
World Police
Posts: 4,391 
Videos: 1
Location: toranna
Videos: 1
Location: toranna
February 7th, 2007, 02:28 PM
Starchoice? I pity you. I would sooner watch colour patterns on my screen then subscribe to their ghetto service.
Starchoice? I pity you. I would sooner watch colour patterns on my screen then subscribe to their ghetto service.
World Police
Posts: 4,391
Videos: 1
Location: toranna
Videos: 1
Location: toranna
February 7th, 2007, 03:19 PM
Quoting Jane6453
The problem with Starchoice is their lack of programming & minimal hardware choices. I find it hard to believe that starchoice gives you a better signal... perhaps your expressvu dish wasn't aligned correctly?
No problems with Star Choice. Excellent signal strength. Was able to cut the bill down to $20 with tax per month when laid off. Lost signal much less often in bad weather than Bell.
Newbie
Posts: 26
Location: Hamilton, Ontario
Location: Hamilton, Ontario
March 21st, 2007, 03:53 PM
My plan is a 3 yr one, I also asked for a specific phone but the sales-person who was serving me pulled out a different one and then said it was a better deal.. please help ^^
Quoting canadianprincess2284
Well right now I too am having problems with that... thety somehow upped a $200 cancellation fee to $400 is this entirely legal?
Now bell trys to make cancelling your contract really hard...
you need to give them 30 days notice... and pay them $200 per phone (i think you pay more for cancelling a three year contract, but i dunno i only signed a 2 yr) also even so after this they will continue to try and bill you (although you dont have to pay it after you pay the 200) my mom recieved bills for like almost 6 months after cancelling her plan.... if you dial 611 on your cell youll get a stupid bell rep who will give you the run around , but he may be able to tell you how much it cost....
i am sorry in advance for the crap bell is gunna pull... welcome to my nightmare
you need to give them 30 days notice... and pay them $200 per phone (i think you pay more for cancelling a three year contract, but i dunno i only signed a 2 yr) also even so after this they will continue to try and bill you (although you dont have to pay it after you pay the 200) my mom recieved bills for like almost 6 months after cancelling her plan.... if you dial 611 on your cell youll get a stupid bell rep who will give you the run around , but he may be able to tell you how much it cost....
i am sorry in advance for the crap bell is gunna pull... welcome to my nightmare
My plan is a 3 yr one, I also asked for a specific phone but the sales-person who was serving me pulled out a different one and then said it was a better deal.. please help ^^
Newbie
Posts: 2
March 28th, 2007, 06:41 PM
I'm also having a difficult time with Bell. I signed a 3 year contract with them which will be up this November. I have recently been hired by Telus and want to take advantage of the deals they are offering me. I called Bell to ask how much it would cost me to cancel my contract that has 8 months left...$400! It's odd because with a 1 year contract (more months then I have left) you can get out of it for $100, but I have to pay $400. So I figured, alright I'll keep the contract up until it's done and move on although the only problem is my phone can barely keep a charge and it's been through everything. I asked a rep if I was able to get some sort of discount on a new phone and she said that yes I could, but only if I renewed my contract.
I'm contemplating on biting the bullet and paying out the $400 just to get away from that ****hole of a company.
I'm also having a difficult time with Bell. I signed a 3 year contract with them which will be up this November. I have recently been hired by Telus and want to take advantage of the deals they are offering me. I called Bell to ask how much it would cost me to cancel my contract that has 8 months left...$400! It's odd because with a 1 year contract (more months then I have left) you can get out of it for $100, but I have to pay $400. So I figured, alright I'll keep the contract up until it's done and move on although the only problem is my phone can barely keep a charge and it's been through everything. I asked a rep if I was able to get some sort of discount on a new phone and she said that yes I could, but only if I renewed my contract.
I'm contemplating on biting the bullet and paying out the $400 just to get away from that ****hole of a company.
March 28th, 2007, 06:45 PM
Quoting Sleezyc
If your phone's essentially dead, chuck it, cut your plan to the bare minimum, and stay on til Nov. It will probably cost you less than $400, and then go get yourself a phone from Telus.
I'm contemplating on biting the bullet and paying out the $400 just to get away from that ****hole of a company.
Newbie
Posts: 16
April 13th, 2007, 09:36 PM
We've got cell phones thru President's Choice (Bell provider). They're prepaid and we find that we pay a lot less ($25 for max. 2 months) than we would if we'd go with an actual cell phone plan. It may make a difference that we don't deal directly with Bell but thru President's Choice.
We've got cell phones thru President's Choice (Bell provider). They're prepaid and we find that we pay a lot less ($25 for max. 2 months) than we would if we'd go with an actual cell phone plan. It may make a difference that we don't deal directly with Bell but thru President's Choice.
Newbie
Posts: 16
April 25th, 2007, 05:43 PM
Yeah, Bell definetly has the most reasonable prepaid plan in terms of prices. I don't really expect to talk a lot, but I need a mobile company line, so I'm leaning towards them. I know a lot of folks who've never had any problems, but I don't doubt they're evil – what cell phone company isn't? I've heard horror stories about all of them.
Does anyone know if you can register any Bell phone for their prepaid program? Or do you need special ones?
Yeah, Bell definetly has the most reasonable prepaid plan in terms of prices. I don't really expect to talk a lot, but I need a mobile company line, so I'm leaning towards them. I know a lot of folks who've never had any problems, but I don't doubt they're evil – what cell phone company isn't? I've heard horror stories about all of them.
Does anyone know if you can register any Bell phone for their prepaid program? Or do you need special ones?
Newbie
Posts: 1
October 21st, 2007, 07:05 PM
Can anyone tell me how i get out of a contract i have with Bell.Ive had them for over two years(it was a 3 yrs contract) and now i have it for 3 more....
My parents were paying my bills earlier,so id idnt really care much but now its denting my savings.On top of that,im starting school abroad and ill be gone for 4 yrs,would that somehow make it easy to cancel the contract??
Can anyone tell me how i get out of a contract i have with Bell.Ive had them for over two years(it was a 3 yrs contract) and now i have it for 3 more....
My parents were paying my bills earlier,so id idnt really care much but now its denting my savings.On top of that,im starting school abroad and ill be gone for 4 yrs,would that somehow make it easy to cancel the contract??
Newbie
Posts: 1
December 18th, 2007, 05:42 PM
Kevin Crull
President - Residential Services (Expressvu satellite TV, Sympatico internet, and wireline phone)
kevin.crull@bell.ca
ph: (416) 581-2923
fx: (416) 593-1338
Executive Assistant: Jacqueline Fowler
(416)-581-2953
jacqueline.fowler@bell.ca
483 BAY ST. (BTS)
TORONTO, Ontario, M5G 2C9
Wade Oosterman
Pres - Bell Mob.& BDI & Chief Brand Off. (wireless phones)
wade.oosterman@bell.ca
ph: (905) 282-4944
fx: (905) 282-3553
Assistant: Laura Mihalis 905-282-4945
5099 CREEKBANK ROAD
MISSISSAUGA, Ontario, L4W 5N2
Kevin Crull
President - Residential Services (Expressvu satellite TV, Sympatico internet, and wireline phone)
kevin.crull@bell.ca
ph: (416) 581-2923
fx: (416) 593-1338
Executive Assistant: Jacqueline Fowler
(416)-581-2953
jacqueline.fowler@bell.ca
483 BAY ST. (BTS)
TORONTO, Ontario, M5G 2C9
Wade Oosterman
Pres - Bell Mob.& BDI & Chief Brand Off. (wireless phones)
wade.oosterman@bell.ca
ph: (905) 282-4944
fx: (905) 282-3553
Assistant: Laura Mihalis 905-282-4945
5099 CREEKBANK ROAD
MISSISSAUGA, Ontario, L4W 5N2
