Genius
Posts: 783 
February 17th, 2004, 06:42 PM
i'm just wondering if i'm the only person to get screwed by telus here? i had fido, and since i live in toronto i was sick of not getting any reception. big buildings = static and fuzz and faded signals. so when telus was offering the same plan and a new phone, i jumped at the chance to change and keep my original plan. the woman told me that they would cancel the account for me, all i had to do was to give over my fido phone and a copy of the bill. so this month, i open my bills, and what do i get? a 157 effin' charge from fido for my cell phone plan. yeah, the cellphone i haven't seen in two months. telus isn't doing anything but passing the buck, and saying that it's not their problem. fido wants their cash, but there's no way that on a student's budget (as in, i'm still paying for this year's tuition) i am shelling out. has ANYONE had problems like this? or with telus's ****ty customer service in general? all they do is placate me, and REFUSE to transfer me over to billings or a supervisor. and i'm stuck with two cell phone bills, one cell phone, a ****ty credit rating, outstanding bills, and a headache. i knew i shouldn't have signed their 1year contract.
i'm just wondering if i'm the only person to get screwed by telus here? i had fido, and since i live in toronto i was sick of not getting any reception. big buildings = static and fuzz and faded signals. so when telus was offering the same plan and a new phone, i jumped at the chance to change and keep my original plan. the woman told me that they would cancel the account for me, all i had to do was to give over my fido phone and a copy of the bill. so this month, i open my bills, and what do i get? a 157 effin' charge from fido for my cell phone plan. yeah, the cellphone i haven't seen in two months. telus isn't doing anything but passing the buck, and saying that it's not their problem. fido wants their cash, but there's no way that on a student's budget (as in, i'm still paying for this year's tuition) i am shelling out. has ANYONE had problems like this? or with telus's ****ty customer service in general? all they do is placate me, and REFUSE to transfer me over to billings or a supervisor. and i'm stuck with two cell phone bills, one cell phone, a ****ty credit rating, outstanding bills, and a headache. i knew i shouldn't have signed their 1year contract.
Newbie
Posts: 33
Location: Toronto
Location: Toronto
May 18th, 2004, 08:25 PM
Quoting
Sorry to hear of you problem. I cannot understand how that happened, however, I also cannot believe that the client care representative did not trasfer you to a supervisor. Telus recently opened up a new call centre in Barrie and I believe that must have been the office you got when you called. Next time you phone just persist in talking to a supervisor if they cannot help you. Do not accept a poor attitude from client care. First ask for the name of the Rep you are talking to and then insist on speaking to a supervisor. Make a formal complaint about the client care rep. How else will Telus be able to weed out the bad apples they might have accidentally hired. Who knows, maybe they used to work at Bell
i'm just wondering if i'm the only person to get screwed by telus here? i had fido, and since i live in toronto i was sick of not getting any reception. big buildings = static and fuzz and faded signals. so when telus was offering the same plan and a new phone, i jumped at the chance to change and keep my original plan. the woman told me that they would cancel the account for me, all i had to do was to give over my fido phone and a copy of the bill. so this month, i open my bills, and what do i get? a 157 effin' charge from fido for my cell phone plan. yeah, the cellphone i haven't seen in two months. telus isn't doing anything but passing the buck, and saying that it's not their problem. fido wants their cash, but there's no way that on a student's budget (as in, i'm still paying for this year's tuition) i am shelling out. has ANYONE had problems like this? or with telus's ****ty customer service in general? all they do is placate me, and REFUSE to transfer me over to billings or a supervisor. and i'm stuck with two cell phone bills, one cell phone, a ****ty credit rating, outstanding bills, and a headache. i knew i shouldn't have signed their 1year contract.
May 19th, 2004, 01:33 PM
Ahaha. "maybe they used to work at Bell".
If Fido was bought out by Telus, it would be nice for Fido customers to finally get some good customer service, maybe through telus.
I also heard that Rogers was thinking of buying out Fido a few years ago. I don't think it will happen anytime soon, they might not even pass the application to the CRTC, but who knows. Anything can happen with Fido's financial situation.
Ahaha. "maybe they used to work at Bell".
If Fido was bought out by Telus, it would be nice for Fido customers to finally get some good customer service, maybe through telus.
I also heard that Rogers was thinking of buying out Fido a few years ago. I don't think it will happen anytime soon, they might not even pass the application to the CRTC, but who knows. Anything can happen with Fido's financial situation.
Newbie
Posts: 33
Location: Toronto
Location: Toronto
May 19th, 2004, 02:11 PM
I did some checking on the issue of Fido to Telus transfers. Telus corporate stores are always the best choice to deal with. Beware of dealers that display Telus logos. Always ask if they are corporate or dealer. Telus had problems with some dealers not fulfilling their promises. Always make sure transactions are completed as promised at the dealer before you leave the store.
Telus has gotten tough on dealers so there should be less problems now.
I did some checking on the issue of Fido to Telus transfers. Telus corporate stores are always the best choice to deal with. Beware of dealers that display Telus logos. Always ask if they are corporate or dealer. Telus had problems with some dealers not fulfilling their promises. Always make sure transactions are completed as promised at the dealer before you leave the store.
Telus has gotten tough on dealers so there should be less problems now.
Newbie
Posts: 3
November 3rd, 2006, 02:01 PM
I feel your anger. Telus is very difficult to deal with. I have spoken to numerous CSRs and none of them have really helped. I think Telus as a company is just very poor and Customer Service is definitely lacking. I can't wait to be done with Telus and switch to Rogers.
I feel your anger. Telus is very difficult to deal with. I have spoken to numerous CSRs and none of them have really helped. I think Telus as a company is just very poor and Customer Service is definitely lacking. I can't wait to be done with Telus and switch to Rogers.
Genius
Posts: 985
Location: CsL, Mtl, Qc, Ca, NA, Er, SS,MW, Un
Location: CsL, Mtl, Qc, Ca, NA, Er, SS,MW, Un
November 18th, 2006, 07:00 PM
don't all the telus phones have sim cards?
I got a motorolla from telus, it doesn't have sim card. Someone else was complaining about the same thing.
I wonder if i can go to pay-as-you-go with a phone that doesn't have sim card?
That's why i like rogers.
don't all the telus phones have sim cards?
I got a motorolla from telus, it doesn't have sim card. Someone else was complaining about the same thing.
I wonder if i can go to pay-as-you-go with a phone that doesn't have sim card?
That's why i like rogers.
Newbie
Posts: 1
January 17th, 2008, 08:12 PM
I would never ever use telus for a service ever again.They have the worse customer service I have ever come across..I also work as a csr and we respect our customers and don't p**s them off on purpose by hanging up on us when you ask for a supervisor. you call back and an ignorant agent tells you they don't have to give you to a supervisor and will hang up when they feel like it and keep threatening to disconnect .But yet they still try to fish for that "did we solve your issues today" holy sh*t get a brain Telus.I could see if the problem was ours but it wasn't it was Telus screw up ..I cant wait until they open up the Canadian cel market and we can start using foreign suppliers they at least give a damn and treat people like people Telus you should be ashamed of your selves . I will and hope other spread the news of how bad Telus customer service is I'm glad my sons contract is only 2 years... Please steer clear of Telus all they want is your cash or maybe your personal info so their agents can sell it to someone .....dicks.... Thanks for letting me speak
I would never ever use telus for a service ever again.They have the worse customer service I have ever come across..I also work as a csr and we respect our customers and don't p**s them off on purpose by hanging up on us when you ask for a supervisor. you call back and an ignorant agent tells you they don't have to give you to a supervisor and will hang up when they feel like it and keep threatening to disconnect .But yet they still try to fish for that "did we solve your issues today" holy sh*t get a brain Telus.I could see if the problem was ours but it wasn't it was Telus screw up ..I cant wait until they open up the Canadian cel market and we can start using foreign suppliers they at least give a damn and treat people like people Telus you should be ashamed of your selves . I will and hope other spread the news of how bad Telus customer service is I'm glad my sons contract is only 2 years... Please steer clear of Telus all they want is your cash or maybe your personal info so their agents can sell it to someone .....dicks.... Thanks for letting me speak
