Insurance claim


SwitSof
#1
I'm having one of these multi-national insurance company's plan that would cover hospitalisation and treatment for accidents that happened where I am at that time all over the world.
I went for a treatment actually several times that is covered by the policy and have been trying to make a claim.
I sent the original receipts to the agent who recommended me the plan which in total is within the coverage for the claim and he hasn't said any word since I sent the papers a few months ago.
I've been trying to call his mobile from here and did take into account the time difference, I tried different times: morning, afternoon, evening, sent him SMSes to his mobile, sent a fax, a letter with the copy of the receipts even to the company's claim department, and still no word!
What would you do to get an answer from an insurance company when it seems they're trying to dodge you?
Well, I'm going to be in France for some time and to get the long term visa there, I need to sign up for a local medical insurance and so with this annoying dodging thing, I'm going to cancel my policy with this insurance company, but still I want to try to get an answer from this bloody company. Suggestions? (thought this kind of case is probably rather universal...)
I'll be in the country where I bought the policy, so I can just go the office directly too, but what if again they are dodging my visit? I'm in the country only for 2 days
 
Phil B
#2
Quote: Originally Posted by SwitSofView Post

I'm having one of these multi-national insurance company's plan that would cover hospitalisation and treatment for accidents that happened where I am at that time all over the world.
I went for a treatment actually several times that is covered by the policy and have been trying to make a claim.
I sent the original receipts to the agent who recommended me the plan which in total is within the coverage for the claim and he hasn't said any word since I sent the papers a few months ago.
I've been trying to call his mobile from here and did take into account the time difference, I tried different times: morning, afternoon, evening, sent him SMSes to his mobile, sent a fax, a letter with the copy of the receipts even to the company's claim department, and still no word!
What would you do to get an answer from an insurance company when it seems they're trying to dodge you?
Well, I'm going to be in France for some time and to get the long term visa there, I need to sign up for a local medical insurance and so with this annoying dodging thing, I'm going to cancel my policy with this insurance company, but still I want to try to get an answer from this bloody company. Suggestions? (thought this kind of case is probably rather universal...)
I'll be in the country where I bought the policy, so I can just go the office directly too, but what if again they are dodging my visit? I'm in the country only for 2 days

Quote has been trimmed, See full post: View Post
If they were a reputable insurance company they wouldn't have given only a mobile number out - that will just be the broker ( I would hope) - Have you tried contacting the insurer directly?
 
SwitSof
#3
Yep, by fax and by letter with the copy of the receipts directed to the agent and to the claim department at different times, but still silence

The company is AIA though by the way, so it is an MNC and I hadn't heard of bad reputation but then I experienced this myself
 
shadowshiv
#4
That sounds pretty fishy to me. Perhaps sending a letter to the Better Business Bureau would help? (Or whoever would be the watchdog in a case like this)

Either way, it sucks that they are treating you so shabbily. I hope they didn't get too much money from you.
 

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