I have nothing nice to say about Future Shop or any retailer that won't stand behind their products or claims.
It was because of retailers like Future Shop, Visions, A&B (now defunct) that the Sask Govt introduced some very strict consumer protection laws.
It took me three hours and calling the cops to get a refund on a TV that crapped out after 32 days even with having several copies of the Consumer Protection Act printed and in hand.
Check into your province for similar laws that are a wonderful defense from pushy retailers.
From
The Consumer Protection Act - Justice and Attorney General - Government of Saskatchewan
Warranties
Under Part III of the Act, Consumer Products Warranties, retailers are deemed to give minimum warranties known as
statutory warranties whenever they sell a new or used consumer product. The minimum statutory warranties include that:
- the product belongs to the buyer without undisclosed liens or other claims;
- the product is of acceptable quality;
- the product is reasonably durable and fit for the use intended as well as for any specific purpose stated by the retailer;
- the product matches its description and the quality of any samples shown to the consumer; and
- spare parts and repair facilities will be available for a reasonable period of time.
Anyone who buys the product from the original consumer, receives it as a gift, or receives it by law is deemed to be given the same warranties by the seller or manufacturer as the original purchaser.
Saskatchewan's legislation also sets out additional warranties and conditions. A seller or manufacturer may make an
express warranty either orally, in writing, or through advertising. This warranty relates to the sale or to the quality, quantity, condition, performance, efficiency, use, or maintenance of a product. A seller or manufacturer may make an
additional written warranty which is a written warranty to repair, replace or make a refund.
A seller is deemed to accept any express warranties on labels or packages unless the consumer is told, prior to the sale, that the seller does not accept them. A seller does not accept warranties in advertising produced by the manufacturer unless the seller expressly or impliedly adopts them.
Remedies
If a breach of a warranty is not of a substantial nature:
- it is to be remedied by the warrantor (seller or manufacturer) within a reasonable time; or
- if the warrantor does not do so, the consumer may have it remedied and recover the cost from the manufacturer or seller; and
- a consumer is entitled to recover damages for any foreseeable loss arising from the breach, whether or not the breach is remedied.
A
substantial breach occurs if the product differs substantially from what consumers can reasonably expect or if it is totally or substantially unfit for all the usual purposes of such a product. In the case of a more substantial breach, a consumer:
- may exercise the same rights as for a non-substantial breach; or
- may reject the goods within a reasonable time; and
- is entitled to the return of the purchase price and damages for any foreseeable losses.
If repairs are to be done under warranty, the consumer is required to return the goods to the warrantor. If the product can not be removed and transported without significant cost to the consumer, the warrantor must pay this cost or pay to have the product repaired where it is located.
A consumer who is injured as a result of a breach of a statutory warranty is entitled to recover damages from the warrantor.
A consumer, or a subsequent owner of a product, may be awarded exemplary damages if a warrantor deliberately fails to obey the Act.
Retail sellers, in turn, have the right to recover from the manufacturer any losses suffered as a result of a consumer's claim against them.
