Tim Hortons policy restricts lane to licenced vehicles


JaneBlonde
#1
Scooter driver hot after losing drive-thru privileges | The Chronicle Herald

Bernard Barrett has sworn off Tim Hortons.
Wednesday morning the Spryfield resident, who requires a large, four-wheeled, electric-powered scooter to get about, was told he will no longer be served at the local drive-thru.
Barrett likes to do whatever errands he has early in the morning and when he can, he likes to use drive-thrus.
“I go to McDonald’s drive-thru and I do my banking at the drive-thru,” he said during a telephone interview Wednesday evening.
And, until Wednesday, he would fetch his wife a coffee from the Tim Hortons drive-thru at the intersection of Pinegrove Drive and Herring Cove Road.
The coffee shop is mainly set up for drive-thru business, Barrett said, and its small storefront is too small for him to manoeuvre his large scooter.
But when he pulled up to get a coffee Wednesday morning, a woman at the service window told him it would be the last time he would be served at the drive-thru.
“I looked at her in shock,” Barrett said. “I just shook my head and drove away.”
When the clerk couldn’t explain why the outlet wasn’t allowed to serve people using scooters at the drive-thru anymore, Barrett figured he was being discriminated against and called the newspaper.
However, it appears Barrett should never have been served at the drive-thru.
Tim Hortons spokesman David Morelli said there has been a long-standing corporate policy that bans non-licenced, non-motorized vehicles from drive-thrus.
“It’s a safety issue. We don’t want our guests to risk getting hurt in our drive-thru lanes,” he said.
“I’d rather be talking about preventing someone from going through than talking to you about somebody who went through and unfortunately got hurt.”
He said motorized, licenced vehicles are more visible and have more bulk and therefore offer protection.
“If it’s a car or even a motorcycle, there’s at least more protection than they would get (on a scooter),” Morelli said.
“We want to make it as easy for the guests as possible to come visit us, but safety is number one. There’s no exceptions to that. We don’t want anyone getting hurt.”
Morelli said he couldn’t reach the restaurant so he’s not sure why Barrett was only told of the policy this week, but it was possible the store received a reminder.
Wednesday evening a woman answered the phone at the shop, but said they were too busy to speak to The Chronicle Herald.
“It’s rush hour. It’s extremely busy and it’s cheque day,” she said.
Barrett said he was content to find out the reason for the service change.
“Well, if that’s their policy. That’s their policy,” he said.
But Barrett figures, the coffee shop will lose a lot of business.
“There’s a lot of folks around here who ride on scooters” and a lot of them go to that Tim Hortons, he said.
Morelli said he’s sure there is a way Barrett can still pick up his wife’s morning java.
Most Tim Hortons are willing to accommodate customers with special needs, he said.
If they call ahead “they’ll get extra assistance to either get in or to have their order ready for them (at the door).”
He invited Barrett to make that phone call.
But Barrett doesn’t think that will work for him.
“Call ahead, at 4:30 a.m.,” Barrett said. “I just won’t go to Tim Hortons anymore.”


Seriously?
 
karrie
+3
#2
I've seen so many rear endings in drive-thrus I kind of can't blame them.
 
TenPenny
#3
The Tim's down at Barrington Passage refused to serve a guy on horseback for the same reason.
 
shadowshiv
+3
#4
It's like this at Taco Bell as well. We cannot serve anyone through the drive-through unless they are in a motorized vehicle. What happens if someone on a bicycle is hit by someone driving up too quickly, or for some other reason? The rule is in place for a reason, not to discriminate.
 
SLM
+2
#5
It is kind of a shame that they goofed up and allowed this to happen in the first place, now it's like something has been 'taken away' from him.

But it certainly doesn't strike me as safe.
 
bill barilko
+1
#6
He's been done a favour but is too much of a self entitled meathead to know it-Tim Horton's is the grossest crap imaginable.
 
PoliticalNick
#7
I'm not so sure about this. I stop at 24hr drive-thrus all the time and have to walk up to the window (74' of tractor-trailer just don't fit). I get served all the time.
 
IdRatherBeSkiing
#8
There are many places to get bad coffee and bad service. Timmies does not have a monopoly on that. He can go to any of those drive-thru's.
 
TenPenny
#9
Quote: Originally Posted by PoliticalNickView Post

I'm not so sure about this. I stop at 24hr drive-thrus all the time and have to walk up to the window (74' of tractor-trailer just don't fit). I get served all the time.

I've never been to a drive through where they'll serve people on foot, they all refuse.
 
darkbeaver
#10
Quote: Originally Posted by bill barilkoView Post

He's been done a favour but is too much of a self entitled meathead to know it-Tim Horton's is the grossest crap imaginable.

Most Hortons customers hate coffee but love the hot thick sweetcream in the cup that Hortons says is coffee.
 
PoliticalNick
#11
Quote: Originally Posted by TenPennyView Post

I've never been to a drive through where they'll serve people on foot, they all refuse.

Maybe its a favor for us truckers
 
Corduroy
+7
#12  Top Rated Post
When they say it's about customer safety what they really mean is that it's about insurance liability.
 
eh1eh
#13
Quote: Originally Posted by CorduroyView Post

When they say it's about customer safety what they really mean is that it's about insurance liability.


Ummm, exactly.
Safety is not the issue. Litigation is the problem.
 
SLM
#14
Quote: Originally Posted by CorduroyView Post

When they say it's about customer safety what they really mean is that it's about insurance liability.

Well sure, that's why it's a policy. But that doesn't change the fact that it is unsafe in practice too. Most drive thru lanes I've seen have two blind corner turns and not a lot of room to maneuver.
 
PoliticalNick
#15
Quote: Originally Posted by SLMView Post

Well sure, that's why it's a policy. But that doesn't change the fact that it is unsafe in practice too. Most drive thru lanes I've seen have two blind corner turns and not a lot of room to maneuver.

Which is why you are supposed to do 5kmh and pay attention, not 25kmh while searching on your ipod.
 
wizard
#16
... private businesses can have their own rules on their property, if you don't like their rules shop elsewhere ...

... however, those rules must be in compliance with the law ...
 
SLM
#17
Quote: Originally Posted by PoliticalNickView Post

Which is why you are supposed to do 5kmh and pay attention, not 25kmh while searching on your ipod.

Supposed to do doesn't really help the guy in the who's on the ground that used to be in the scooter. lol

I think erring on the side of caution might be in order.
 
#juan
#18
Quote: Originally Posted by CorduroyView Post

When they say it's about customer safety what they really mean is that it's about insurance liability.

And that would be fair too......
 
PoliticalNick
#19
Quote: Originally Posted by SLMView Post

Supposed to do doesn't really help the guy in the who's on the ground that used to be in the scooter. lol

I think erring on the side of caution might be in order.

I think keeping people that falling down drunk off of scooters might be a start....
 
SLM
+1
#20
Quote: Originally Posted by PoliticalNickView Post

I think keeping people that falling down drunk off of scooters might be a start....

Well that would be a good start but I don't think running them over in the drive thru is a good finish.

It wouldn't be, well, you know, ethical.
 
JaneBlonde
#21
Wednesday morning the Spryfield resident, who requires a large, four-wheeled, electric-powered scooter to get about, was told he will no longer be served at the local drive-thru.

If he requires it, then there must be a medical reason, as for a motor - its electric (pretty sure he isnt dragging an extension cord behind)

I have seen ppl walk through a drive-thru on many occasions and be served.

They had no problem serving him before but chances are someone complained and that is why they brought out the company policy?

So if he registers his scooter, then he will be allowed?

They did offer him an alternative to get his coffee for his wife, but the choice now really is his.
 
JamesBondo
#22
Imo, his 4 wheeled scooter offers more protection than a licensed 2 wheeled vespa moped
 
Machjo
#23
Quote: Originally Posted by SLMView Post

Supposed to do doesn't really help the guy in the who's on the ground that used to be in the scooter. lol

I think erring on the side of caution might be in order.

Ah, you nanny-statist you. All those social-engineering politicians telling us on what side of the road to drive, to stop and go based on the colour of a friggin light, put up signs telling us when to stop, etc. When's the insanity ever going to end!
 
eh1eh
#24
Quote: Originally Posted by JamesBondoView Post

Imo, his 4 wheeled scooter offers more protection than a licensed 2 wheeled vespa moped

Yes, but, Timmy isn't trying to protect their customers they are trying to protect themselves. One thing licensed vehicles have to have is liability insurance.
 
taxslave
#25
Quote: Originally Posted by eh1ehView Post

Yes, but, Timmy isn't trying to protect their customers they are trying to protect themselves. One thing licensed vehicles have to have is liability insurance.

Good point. When society is run by lawyers common sense goes out the window.
 
L Gilbert
+2
#26
First off, I'm not convinced that Tim Horton's knows what coffee is, let alone serves any. And corduroy is right, it's not about safety. It's about covering butt.
Secondly, those scooters are harder to topple than motorcycles. Bikers are usually safer because they wear protective gear, scooter people don't usually wear protective gear.
And yes, people should pay attention to their driving when they are driving (at any speed), not have their tiny little minds on prices, menus, how long they have for lunch, etc.
 
Ron in Regina
#27
Quote: Originally Posted by L GilbertView Post

First off, I'm not convinced that Tim Horton's knows what coffee is, let alone serves any. And corduroy is right, it's not about safety. It's about covering butt.
Secondly, those scooters are harder to topple than motorcycles. Bikers are usually safer because they wear protective gear, scooter people don't usually wear protective gear.
And yes, people should pay attention to their driving when they are driving (at any speed), not have their tiny little minds on prices, menus, how long they have for lunch, etc.

...hunting for change or fishing for a wallet between ordering (& getting a price)
and getting to the window, etc...& everyone does this.
 
Cannuck
#28
This reminds me of the time we stopped at a Tim's in Fort Saskatchewan one night. It was late, the store was closed. Only the drive through was open. We were on motorcycles so we parked them in the parking lot and walked up to the drive through window. The clerk wouldn't serve us because we were on foot. I got back on my bike and drove up to the window. Made the order and got the coffees. Because I as on a bike and could not hold the coffees and drive, my buddy stood beside me the entire time. The clerk handed me the coffees and I handed them to my buddy.

Policy is policy.
 
L Gilbert
#29
Quote: Originally Posted by Ron in ReginaView Post

...hunting for change or fishing for a wallet between ordering (& getting a price)
and getting to the window, etc...& everyone does this.

Nope. I order then follow the line to the window, then get out the wallet, etc.
 
JamesBondo
#30
I would wager that there are no data sets that suggest that a scooter is more likely to get struck by a car than a motorcycle. Especially when you consider the fact that a scooter in front of you would be such a novelty, you would have a hard time looking away or getting distracted. just my opinion of course.
 

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