Summitt Energy Scam

Tony The Bot
+1
#1
Summitt Energy Scam
Posted via Canadian Content

It's something you may have already come across before and if you haven't, a family member or neighbour probably has. They're Energy resellers who often canvass neighbourhoods in search of unsuspecting home owners or renters with promises -- or outright lies -- of better deals on the cost of energy, be it Hydro or Gas.

After being scripted into signing up, many find out too late that they've been deceived into signing a contract completely unlike anything the deceptive door-to-door salespeople promise.

Summitt Energy is the name of a company we have recently received startling documents regarding. What we've reviewed were forged signatures and recordings of deceptive sales calls.

Deceptive tactics often start at the front door, where salespeople sometimes looking much like municipal hydro workers show up, even producing ID cards resembling something official. The followup telephone calls may be described as nothing less than confusing and manipulative.

Summitt and others such as Direct Energy hire so-called independent sales agents to use tried and tested sales tactics, usually rather deceptive, to get your municipal energy account number and trick you into signing a contract.

According to a telephone recording we've acquired, telephone sales agents of Summitt Energy used confusing language in telephone conversations to get you to say one thing: "Yes". "Yes" to lower energy rates and "Yes" to a long-term contract with a company you know nothing about.

The problem and deception here is the energy rates for hydro are never lower than the sales agents claim local utilities charge and after signing up, you may end up with a bill at the end of the month 5 times higher than one would expect.

One Toronto resident who knew nothing about being switched over to Summitt Energy was appaled to receive a bill with charges of over $900 for two months of service in a 1200 square foot duplex apartment. This scam involved a forged signature on a never-before-seen contract shortly after displaying a Toronto Hydro bill to a Summitt Energy salesperson, posing as an official from Toronto Hydro at his front doorstep.

Some victims claim they've been offered a protection plan on their energy prices and though it seems nothing like switching energy providers, it's just that. With electricity, consumers are always locked in to pay more for 5 years. With gas, it's a gamble that the resellers usually win.

The CBC and other media outlets have ripped these companies and their practices wide open, yet they still continue to go door-to-door preying on ill-advised or elderly consumers.

Summitt Energy was recently found liable by the Ontario Energy Board of using deceptive practices and ordered to cancel 17 contracts without charge or penalty. They are also now required to use plain language in contracts.

In reply to the ruling, Summitt's president and CEO Gerry Haggarty stated "Summitt remains highly committed to taking all necessary steps to ensure our customers receive full disclosure relating to our products and customers understand both the value of our products and the terms of the agreement to best determine if our products are suitable for their needs," though their unethical and deceptive business practices continue until now.

Energy Boards across the country do regulate the marketing and practices of energy resellers like Summitt and forgery and deception are both illegal and contrary to these regulations. Customers have every right to invalidate their contract if the salesperson was in any way deceptive and certainly where no contract was actually signed.


Original Article: http://www.canadiancontent.net/commt...scam_1061.html
 
Retired_Can_Soldier
+1
#2
Excellent article, I booted one of these bums off my porch the other day.
 
TenPenny
+1
#3
Stop and think about this. 'Reseller' means markup from wholesale. Why does anyone think they'll get a better deal from a reseller?

I get phone calls all the time from resellers; the latest has been from someone calling on behalf of my cellular plan provider. When they ask what plan I'm on, I reply, 'If you really were calling from xxxx, you'd know that already. Goodbye'.

Good bye is the best response to anybody calling you out of the blue to offer you 'a deal'.
 
Sparrow
#4
A good rule of thumb is "If it sounds too good to be true it usually is".
 
taxslave
#5
IS this an Ontario thing? To the best of my knowledge there is nothing similar in B.C. for gas or electric legit or otherwise.
 
Andem
#6
Taxslave, this isn't just an Ontario thing. Apparently Summit Energy operates out of BC, Ontario and Quebec.
 
gerryh
#7
Direct energy does the same thing and they work from Ontario to Alberta at least.
 
taxslave
#8
Quote: Originally Posted by taxslaveView Post

IS this an Ontario thing? To the best of my knowledge there is nothing similar in B.C. for gas or electric legit or otherwise.

Guess we live too far from the main market areas to interest them. It would be funny if one of them came around offering a deal on gas since the line ends about 8k from our house. I would be interested in a good deal on firewood though. Less than the cost of a gallon of saw gas and a case of beer is good.
 
Energy123
-4
#9
If anyone is reading anything about the future face of Ontario's electricity prices, I would expect to see some of these articles change their tune. Everyone wants to cancel an electricity or natural gas contract when prices are high, but when they save money on these contracts people don't seem to want to share the news. Dalton McGuinty is announcing a 46% increase in electricity prices over the next 5 years - and the only way to avoid the hike is to sign up with an energy retailer. The reason why you pay a higher price when you sign is becasue you are buying price cerrtainty - just like locking into a mortgage term to avoid rising interest rates. Recent changes to the market rules now allow customers greater freedoms to cancel their agreements and lower penalties to do so if they choose - but no one is going to when they see the toll that an 8% increase (and that's only the increase they're telling you about) per year, year over year for the next 5 years is going to do to homeowners. It's time to stop villifying the people at your door and listen to what they have to say. Recently all Ontarians have recieved a pamphlet from the provincial government entitled 'Electricity prices are Changing' just flip to the inside panel to see what they are actually saying - the first line reads "Like in a lot of places around the world, electricity prices in Ontario are going up". I particularly enjoy their attempt to couch this in a sense of it's happening everywhere, not just here... read the pamphlet, get informed, and listen to what people are saying.
 
gerryh
+2
#10
Quote: Originally Posted by Energy123View Post

If anyone is reading anything about the future face of Ontario's electricity prices, I would expect to see some of these articles change their tune. Everyone wants to cancel an electricity or natural gas contract when prices are high, but when they save money on these contracts people don't seem to want to share the news. Dalton McGuinty is announcing a 46% increase in electricity prices over the next 5 years - and the only way to avoid the hike is to sign up with an energy retailer. The reason why you pay a higher price when you sign is becasue you are buying price cerrtainty - just like locking into a mortgage term to avoid rising interest rates. Recent changes to the market rules now allow customers greater freedoms to cancel their agreements and lower penalties to do so if they choose - but no one is going to when they see the toll that an 8% increase (and that's only the increase they're telling you about) per year, year over year for the next 5 years is going to do to homeowners. It's time to stop villifying the people at your door and listen to what they have to say. Recently all Ontarians have recieved a pamphlet from the provincial government entitled 'Electricity prices are Changing' just flip to the inside panel to see what they are actually saying - the first line reads "Like in a lot of places around the world, electricity prices in Ontario are going up". I particularly enjoy their attempt to couch this in a sense of it's happening everywhere, not just...

Quote has been trimmed, See full post: View Post

So, which reseller are you prostituting yourself for?
 
Andem
+3
#11  Top Rated Post
Quote: Originally Posted by gerryhView Post

So, which reseller are you prostituting yourself for?

Good question. Here's your answer:

network:Organization;I:1229.mtsallstream.com
network:Admin-Contact;I:1253.mtsallstream.com
network:Admin-Contact-Name:KAREEM, SAMEER
network:Admin-Contact-Phone:416-817-2647
network:Admin-Contact-Email:

So the post came from Summitt's head office.
 
gerryh
#12
Quote: Originally Posted by andemView Post

good question. Here's your answer:

Networkrganization;i:1229.mtsallstream.com
network:admin-contact;i:1253.mtsallstream.com
network:admin-contact-name:kareem, sameer
network:admin-contact-phone:416-817-2647
network:admin-contact-email:

so the post came from summitt's head office.


lol..
 
petros
#13
Good call.
 
tycat24
-2
#14
Honestly, the industry in Ontario has become too regulated by the Ontario Government for these companies to be providing something that's not beneficial. They've gotten fined enough times but it's all because of sales reps in my opinion. The problem lies in the way these services are sold. Many people don't understand the benefits, and the sales rep at the door is just trying to get commission, so he lies. I've actually saved money with Summitt Energy because I locked in at a low fixed-price. When I first signed up I didn't really understand what I signed and thought I was scammed...I was paying like 4 cents more for my gas than I would have if I was on variable rate with Enbridge, and I couldn't cancel my contract. Then like 6 months down the road, gas prices skyrocketed, and I found myself paying a lot less than what my friends were paying. After like two months the cost difference worked itself out, and I was saving like 30 bucks a month for my gas.

Have you ever gotten a mortgage? you can chose between variable rate that constantly changes, or fixed-rate that locks you into the price at that time. Gas and electricity contracts are the same thing.

Say what you want, but from personal experience, fixed-price has worked for me. I think people just need to understand the service. It's not the same as it was 5 years ago when everything was deregulated, these companies are closely monitored by the Ontario Government now. And even now, the Ontario government is spending billions of dollars trying to communicate the message that our energy prices are going to keep rising, because they're spending a ton of money on renewable energy and closing down coal plants. It doesn't take a genius to know that the cost of gas and electricity now is going to be cheaper than it is in two years.
 
shadowshiv
#15
Quote: Originally Posted by tycat24View Post

Honestly, the industry in Ontario has become too regulated by the Ontario Government for these companies to be providing something that's not beneficial. They've gotten fined enough times but it's all because of sales reps in my opinion. The problem lies in the way these services are sold. Many people don't understand the benefits, and the sales rep at the door is just trying to get commission, so he lies. I've actually saved money with Summitt Energy because I locked in at a low fixed-price. When I first signed up I didn't really understand what I signed and thought I was scammed...I was paying like 4 cents more for my gas than I would have if I was on variable rate with Enbridge, and I couldn't cancel my contract. Then like 6 months down the road, gas prices skyrocketed, and I found myself paying a lot less than what my friends were paying. After like two months the cost difference worked itself out, and I was saving like 30 bucks a month for my gas.
Have you ever gotten a mortgage? you can chose between variable rate that constantly changes, or fixed-rate that locks you into the price at that time. Gas and electricity contracts are the same thing.
Say what you want, but from personal experience, fixed-price has worked for me. I think people just need to understand the service. It's not the same as it was 5 years ago when everything was deregulated, these companies are closely monitored by the Ontario Government now. And even now, the...

Quote has been trimmed, See full post: View Post
Hello Energy123....sorry, I mean tycat24. Nobody believed the bull**** before, so why are you trying again?
 
DaSleeper
#16
My son, or rather his wife got caught in one of them scams when he was renting a duplex, and he was stuck for five years no matter if he moved or bought a house....
His only way out was to move into an all utilities included appartement when he seperated from his wife (not because she signed-up for that hydro scam but that's another story)
 
shinglemaster9
+1
#17
Exactly what you are reporting on has happened to me, I had just bought my house and one of summitt's agents came to my door asking to see my gas bill to make sure that we had price protection, we let him see the bill and once we realized that he was not from Enbridge we told him that we didn't want to participate in this program. He left our porch and we thought that this was the end. A few weeks later they called us and we repeatedly told them no that we did not want to sign up. This went on for a few weeks and finally they stopped. We thought that was it . Our gas bill was always a little high due to the fact that we had a 30 year old furnace in our house. So this passed september we changed the furnace in our house and our first bill with a high efficiency energy star furnace was over $300 we were shocked and called enbridge and that was when we were told about our gas supplier being Summitt. We contacted summitt and they emailed us a copy of our so called contract. It has the wrong address and a forged signature . Their agents are so desperate to get paid that if they spend the time talking to you and explaining their company and you say no you've wasted their time so they forge the signatures to get their money.
 
TiredoftheBull
#18
My parents just realized they have been SCAMMED for the past two years. One of my father's friends told him about his gruelling situation with Summit Energy, so my father decided to check his bill when he came home. He then compared it with two of my aunt's gas bills and guess what? Both my Aunts paid 13 cents last month. My father paid 36.9 cents. He has been paying it since march 2009 when my unsuspecting mother was dupped by one of these scumbags into signing a contract. At that time, the rate was 26 cents or so so my father didn't really notice a huge hike in his gas bill. And since he still received a bill that was completely branded ENBRIDGE, front and back, he didn't even think twice about it. My mom forgot to mention anything to him about the guy coming to the door because she was dupped into thinking that the person at the door worked for a division of Enbridge and her bills were "price protected" from gas prices going very high. So... my parents have been paying 36.7 cents for the last 2 -1/4 years. When I spoke to the idiot from Summit on the phone yesterday, I asked him exactly WHO the "price protection guarantee" was supposed to protect them from, since they were paying triple of what Enbridge charges. He had NO answer. Surprise, surprise.

To
Quote: Originally Posted by tycat24 aka Energy123

I've actually saved money with Summitt Energy because I locked in at a low fixed-price. When I first signed up I didn't really understand what I signed and thought I was scammed...I was paying like 4 cents more for my gas than I would have if I was on variable rate with Enbridge, and I couldn't cancel my contract. Then like 6 months down the road, gas prices skyrocketed, and I found myself paying a lot less than what my friends were paying. After like two months the cost difference worked itself out, and I was saving like 30 bucks a month for my gas.

To reply to this quote of yours: Gas prices were 26 cents when my parents signed up for the 5-year fixed rate of 37 cents. They have fluctuated, but have never gone higher than 37 cents. This month, they were 13 cents. What world are you living in that you saved money? And please DO NOT compare your company's services and tactics to those of Mortgage Brokers. I am in a realted Industry and in 7 years I have been in business I have NEVER heard anyone complain that they were SCAMMED by a bank or Mortgage Broker for signing up to a "fixed" interest rate. Your company's tactics and morals are one for the books, that's for sure.
Last edited by Andem; Jun 22nd, 2011 at 04:13 PM..Reason: fixed formating
 
petros
+1
#19
Just wait until electricity is a daily fluctuating commodity. Coming soon to a SmartGrid near you!
 
Andem
+1
#20
TiredoftheBull, welcome to Canadian Content Forums!

To be completely clear, we have identified both Energy123 and tycat24 as both coming from the head office of Summitt Energy and neither have come back since they posted their bullcrap supporting the scam of Summitt Energy a few months ago. Since each post has an IP address linked to it and every single IP address in the world has publicly available WHOIS data available, the moderators and admins here can confirm where it came from and we did in this case.

The tactics of this company are truly atrocious and in allowing this article to be posted, CC requested all of the backup documents from the original author of which we have on file for legal reasons and potential libel lawsuits (just as any media agency would).

The moral of the story is to keep away from door-to-door salespeople. Unfortunately, the regulatory agencies in Canada have done very little to stop various industries, especially energy resellers, from duping consumers into paying ridiculous bills for contracts obtained by fraud.
 
sudy
#21
Hi I was totally agast to find out after I was promised rates would stay the same that they had doubled.I repeatedly asked the sales person if they charge more than I was paying at preasent . I was told my price would be locked at my preasent rate and would stay the same when the increase in prices came about in the near future.This in my mind is a total misrepresentation. I am paying now 21 cents a cubic meter and the rate was 10 cents . When I found this out I phoned Summit and was told I should have looked at contract . The problem is, it does not matter what the contract said I assumed(bad) that it was at the preasent price as promised by the sales person . It could have been 200 cents a minute I would assume that was the price I was paying at preasent according to the sales person.I have sent Summit a email requesting a contract closing due to the misrepresentation. I will be calling my MP if no response is given. WE WILL SEE!!
 
damngrumpy
#22
I don't change anything, Shaw wants the phone business Telus wants my cable business
and these people want me to change my utility company none of these changes will ever
happen for me anyway
 
petros
#23
Quote: Originally Posted by damngrumpyView Post

I don't change anything, Shaw wants the phone business Telus wants my cable business
and these people want me to change my utility company none of these changes will ever
happen for me anyway

Soon BC Hydro will be offering phone TV and internet. Will you go for the the one bill bundle?
 
ottawaguy37
#24
I just want to warn everyone that SUMMITT ENERGY has been going around Ottawa (Avalon neighborhood in Orleans). I had someone at my door on July 17, 2013. He said he was affiliated with Ontario Energy Board and wanted to verify if I was paying HydroOne's "new price" or "old price". When he put me on the phone and they asked if I agreed to a 5 year contract, I hung up the phone and slammed the door in his face.Summitt Energy is a scumbag company and Carlo Cavaliere (rep no OK 1364) is a DISHONEST, MISLEADING, LYING jerk. If he comes to your door, tell him to get lost and call the police.
 
vexit
#25
Tuesday Jan 7th 2014, I just received a visit from Summitt Energy In the Ajax area of Ontario. First thing this guy asked was to see my bill to make sure I was getting the discounted rate. I was blunt and said your not seeing my bill and I'm not interested. Who knows what would have happened if he looked at my bill, I'd probably be secretly signed up without my consent.
 
damngrumpy
#26
No Petros I will not go for the one bill situation that is an opportunity to be really
exploited even more than now. These companies are all a pretty nasty lot and
it will get worse until some politician realizes there are votes to be had reigning
these scoundrels in then the cycle will start over with more regulation and bla
bla bla
 
pgs
#27
Quote: Originally Posted by vexitView Post

Tuesday Jan 7th 2014, I just received a visit from Summitt Energy In the Ajax area of Ontario. First thing this guy asked was to see my bill to make sure I was getting the discounted rate. I was blunt and said your not seeing my bill and I'm not interested. Who knows what would have happened if he looked at my bill, I'd probably be secretly signed up without my consent.

You got the liberal government you voted for . All the rest is just the icing you put on their cake . Suck it up .
 
Oldmanstroke
#28
During the week of July 21st I received 2 visits from Summit Energy in West End Ottawa. When I opened the door the man standing in front of me told me that they were doing a survey of the area to determine who had price protection on their Hydro and that he would need to see my Hydro bill. I shook my head and asked him "who are you again?", he stated the same company line that he was with Summit Energy... I tried to get more info, but he kept toting the company line. I asked him for ID and he showed me the plastic badge around his neck that said Summit on it. I asked him for Government ID and he told me he didn't have any (who doesn't have Government ID?)

I told him to wait there while I called Ottawa Hydro for more info. It was at that point that he clearly stated that "he doesn't work for Ottawa Hydro", his colleague (standing quietly beside him) piped up and stated "were wasting our time with this guy, if he doesn't want to save money that's his loss"

Ottawa Hydro informed me that Summit is an authorized re-seller for Hydro and that they basically re-sell energy at a fixed price. This tends to work for people that work off hours and cannot take full advantage of Low - High peak times. She went on to explain that there is a Global Adjustment Tax "The Global Adjustment (GA) is a monthly adjustment that ensures the commodity
price paid for electricity on the wholesale market
" this tax is included in your Hydro rates, but Summit Energy does NOT include this tax in their price and people that sign with them usually get a high bill for this amount at a later time. This is the GOTCHA moment and this is why there have been multiple law suits against Summit for mis-leading sales practices (don't take my word for it, just Google it)

The gist is this... The 1980's are over!!! don't trust door to door sales people without taking proper investigative measures.

Good luck
 
sideswiper
#29
These Scumbags were just at my door here in Pontypool Ont. ( Just South of Lindsay Ont) The guy (Kid) said he wasn't here to Sell me anything. LOL He asked to see my hydro bill & I told him it would be best if he turned his Butt around & head elsewhere as i had NO Time for his Bull Crap. Then i told him maybe he should hang around for a couple minutes until i did a Google search on Summit Energy to see all the great reviews his Company should be getting if they are so Good. He told me he didn't have time& left in a hurry. Direct Energy tried the same Scam on me a couple years ago also.
 
petros
#30
Save this year but no mention of doubling next year?
 

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