the service,the staff,But the caisse Populaire
awfull services,staff can be rude,the bank rules 
suck suck!!!!!!.
Knows No Bounds
Posts: 2,976 
November 21st, 2006, 01:12 PM
I deal with two banks, I have been doing my personal banking at Bank of Nova Scotia 23 years and I have never had one complaint with their products or service. My husband and my company do business with the CIBC, I've had some serious complaints over the years with this bank because it has shoddy customer service and it's call center is in India and most of those employed at the call center can't speak English and talk to me with from a pre-designed script and this is very frustrating when you can't make yourself be understood. Now that I live in a rural area I find the level of customer service compared to the City is 100% better, my local branch manager keeps dog treats to give to the clients dogs. Hows that for service you can take your dog into the bank and not get yelled at, and the dog gets a treat.
I deal with two banks, I have been doing my personal banking at Bank of Nova Scotia 23 years and I have never had one complaint with their products or service. My husband and my company do business with the CIBC, I've had some serious complaints over the years with this bank because it has shoddy customer service and it's call center is in India and most of those employed at the call center can't speak English and talk to me with from a pre-designed script and this is very frustrating when you can't make yourself be understood. Now that I live in a rural area I find the level of customer service compared to the City is 100% better, my local branch manager keeps dog treats to give to the clients dogs. Hows that for service you can take your dog into the bank and not get yelled at, and the dog gets a treat.
Member
Posts: 51
Location: Ottawa Canada
Location: Ottawa Canada
November 21st, 2006, 01:44 PM
popcorn
Quoting missile
Good afternoon well I'm glad that your happy with the service you have I never went to that bank at all.
My local branch of TD/Canada Trust: where everybody is friendly and knows my name[and they should-been dealing there since 1986!]
popcorn
Never stop questioning
Posts: 100
Location: Alberta
Location: Alberta
November 21st, 2006, 01:58 PM
My wife has worked for several banks, so an inside view is in order. Now, one should take this with a grain of salt (or perhaps a full salt lick block thrown over the shoulder), as experience and staff with vary from branch-to-branch.
RBC has the most comprehensive care package for their clients. Taking care of the client is job #1. Taking care of the employee... now that's a different topic. It's who we still use.
For the personal touch, that is, the teller knows your name and cares if you're withdrawing your RRSP while still in your Twenties... you have to go with a credit union. Capital City Savings in Edmonton and northern Alberta was famous for that. They've merged with Servus credit union, however now, so stay tuned.
My wife has worked for several banks, so an inside view is in order. Now, one should take this with a grain of salt (or perhaps a full salt lick block thrown over the shoulder), as experience and staff with vary from branch-to-branch.
RBC has the most comprehensive care package for their clients. Taking care of the client is job #1. Taking care of the employee... now that's a different topic. It's who we still use.
For the personal touch, that is, the teller knows your name and cares if you're withdrawing your RRSP while still in your Twenties... you have to go with a credit union. Capital City Savings in Edmonton and northern Alberta was famous for that. They've merged with Servus credit union, however now, so stay tuned.
Member
Posts: 51
Location: Ottawa Canada
Location: Ottawa Canada
November 22nd, 2006, 10:13 AM
to tell .Have a good .daypopcorn
Quoting gearheaded1
Good morning gearheaded,I'm glad that your happy with your Bank services,I sure it can not beat the CIBC,the staff kno me quite well to,alway's a smile ready to serve you,but it's true maybe for someones they may have different experience and stories
My wife has worked for several banks, so an inside view is in order. Now, one should take this with a grain of salt (or perhaps a full salt lick block thrown over the shoulder), as experience and staff with vary from branch-to-branch.
RBC has the most comprehensive care package for their clients. Taking care of the client is job #1. Taking care of the employee... now that's a different topic. It's who we still use.
For the personal touch, that is, the teller knows your name and cares if you're withdrawing your RRSP while still in your Twenties... you have to go with a credit union. Capital City Savings in Edmonton and northern Alberta was famous for that. They've merged with Servus credit union, however now, so stay tuned.
RBC has the most comprehensive care package for their clients. Taking care of the client is job #1. Taking care of the employee... now that's a different topic. It's who we still use.
For the personal touch, that is, the teller knows your name and cares if you're withdrawing your RRSP while still in your Twenties... you have to go with a credit union. Capital City Savings in Edmonton and northern Alberta was famous for that. They've merged with Servus credit union, however now, so stay tuned.
to tell .Have a good .daypopcorn
Senate Member
Posts: 5,586 
Location: Saint John, N.B.
Location: Saint John, N.B.
November 22nd, 2006, 11:25 AM
I deal with all banks professionally..............and firmly believe they are controlled by the Dark One through demons he has set up as their CEOs.
The lower level employees can be quite nice however.............
My sister-in-law works for CIBC. She is constantly harassed by her boss. She is currently in hospital after an operation for lung cancer............her boss is only concerned about when she will be back to work. Actually wouldn't give her the entire afternoon off when she went for her pre-op.
And that is not untypical for management in ANY of the banks, in my experience.
I deal with all banks professionally..............and firmly believe they are controlled by the Dark One through demons he has set up as their CEOs.
The lower level employees can be quite nice however.............
My sister-in-law works for CIBC. She is constantly harassed by her boss. She is currently in hospital after an operation for lung cancer............her boss is only concerned about when she will be back to work. Actually wouldn't give her the entire afternoon off when she went for her pre-op.
And that is not untypical for management in ANY of the banks, in my experience.
Never stop questioning
Posts: 100
Location: Alberta
Location: Alberta
November 22nd, 2006, 11:30 AM
Big banks are having their way with our money, what a concept. Generally the big bank manager is prone to an oversized ego...
Because of the "smaller" feel, credit unions can be better and more home-grown feeling. It's still a bank though.
Big banks are having their way with our money, what a concept. Generally the big bank manager is prone to an oversized ego...
Because of the "smaller" feel, credit unions can be better and more home-grown feeling. It's still a bank though.
Executive Member
Posts: 9,534
November 22nd, 2006, 12:13 PM
Started dealing with Canada Trust years ago because they were open Saturdays. We're still there. There have been a few complaints over the years, but none big enough to move. It doesn't matter if we move. All banks are controlled by the mob...
Started dealing with Canada Trust years ago because they were open Saturdays. We're still there. There have been a few complaints over the years, but none big enough to move. It doesn't matter if we move. All banks are controlled by the mob...
Member
Posts: 51
Location: Ottawa Canada
Location: Ottawa Canada
November 22nd, 2006, 09:15 PM
Saturday ya that's really practicle,Thank you . popcorn
Quoting #juan
Good evening juan,it's something I should have look for opening's on
Started dealing with Canada Trust years ago because they were open Saturdays. We're still there. There have been a few complaints over the years, but none big enough to move. It doesn't matter if we move. All banks are controlled by the mob...
Saturday ya that's really practicle,Thank you . popcorn
Member
Posts: 246
November 23rd, 2006, 11:27 AM
When we lived in B.C.,we used Vancouver City Savings Credit Union....great,friendly service.
In Ontario,we now use National bank,a Quebec based bank,that took over from Municipal Trust.There's never a line-up,always someone available to handle any financial questions, no fees for seniors....and,thankfully,they've given up serving that dreadful tasting free cup of coffee.
I do get concerned when I read about the three and four million dollar salaries of the heads of some of the "big" banks....just where does that money come from?
Oh, and the National Bank doesn't seem to engage in telemarketing calls,like the TD, and Bank of Montreal.
When we lived in B.C.,we used Vancouver City Savings Credit Union....great,friendly service.
In Ontario,we now use National bank,a Quebec based bank,that took over from Municipal Trust.There's never a line-up,always someone available to handle any financial questions, no fees for seniors....and,thankfully,they've given up serving that dreadful tasting free cup of coffee.
I do get concerned when I read about the three and four million dollar salaries of the heads of some of the "big" banks....just where does that money come from?
Oh, and the National Bank doesn't seem to engage in telemarketing calls,like the TD, and Bank of Montreal.
Member
Posts: 242
Location: Vancouver
Location: Vancouver
November 23rd, 2006, 07:01 PM
After CIBC refused to change my 200 dollars cash into US cash because I didn't have an account there, I vowed never to deal with them again. Royal Bank on the other hand, changed my money without question and they didn't charge any fees either.... and I don't have an account there too.
After CIBC refused to change my 200 dollars cash into US cash because I didn't have an account there, I vowed never to deal with them again. Royal Bank on the other hand, changed my money without question and they didn't charge any fees either.... and I don't have an account there too.
