Newbie
Posts: 3 
October 9th, 2007, 03:24 PM
Hi,
I am hoping someone can help me please. I sent a package to a P.O. box number in Alberta from the U.K. The post office / postal outlet there put a redirection label on it and sent it on it's way. The new address was a residential one, but still in Alberta. There was also a Canada Post tracking label on it, which also had the name, address and telephone number of the postal outlet . Would the package have been delivered direct to the residential address or would it have gone to the postal outlet first? It is a large outlet within a large drug mart and not a small one in a rural area. The reason I am asking is because the package has been returned to me as unclaimed.
I checked the tracking number and it said:
"Item has been transferred to the post office for pick up as a carded item" but transferred from where?
The next entry was 50 minutes later and it said:
"Item has been received at the post office for pick up as a carded item"
From first sending it until it was returned to me was about 6 weeks. In the meantime I had sent another package to the P.O. box number.
I rang the postal outlet on the tracking label and a very helpful lady told me that she remembered returning the package to me. I asked whether the second package had arrived. Even allowing for redirection, it should have arrived, but it hadn't. I rang the lady back about 2 weeks later and it still hadnt arrived. I forgot to ask the lady whether it would have gone to her postal outlet first or to the reidential address on the redirection label first.
Just one other thing. The redirection label had an expiry date of only 3 months. I thought you couldnt redirect in Canada for less than 6 months.
I am unable to contact my friend directly as they do not have a telephone or email access, so I am trying to piece it all together.
Any help would be greatly appreciated.
Many thanks indeed
Frances
Hi,
I am hoping someone can help me please. I sent a package to a P.O. box number in Alberta from the U.K. The post office / postal outlet there put a redirection label on it and sent it on it's way. The new address was a residential one, but still in Alberta. There was also a Canada Post tracking label on it, which also had the name, address and telephone number of the postal outlet . Would the package have been delivered direct to the residential address or would it have gone to the postal outlet first? It is a large outlet within a large drug mart and not a small one in a rural area. The reason I am asking is because the package has been returned to me as unclaimed.
I checked the tracking number and it said:
"Item has been transferred to the post office for pick up as a carded item" but transferred from where?
The next entry was 50 minutes later and it said:
"Item has been received at the post office for pick up as a carded item"
From first sending it until it was returned to me was about 6 weeks. In the meantime I had sent another package to the P.O. box number.
I rang the postal outlet on the tracking label and a very helpful lady told me that she remembered returning the package to me. I asked whether the second package had arrived. Even allowing for redirection, it should have arrived, but it hadn't. I rang the lady back about 2 weeks later and it still hadnt arrived. I forgot to ask the lady whether it would have gone to her postal outlet first or to the reidential address on the redirection label first.
Just one other thing. The redirection label had an expiry date of only 3 months. I thought you couldnt redirect in Canada for less than 6 months.
I am unable to contact my friend directly as they do not have a telephone or email access, so I am trying to piece it all together.
Any help would be greatly appreciated.
Many thanks indeed
Frances
Member
Posts: 144
Location: Calgary
Location: Calgary
October 9th, 2007, 07:16 PM
Just guessing here but in my experience Canada Post does one of two things:
Some areas have "Super Mailboxes" that have a small locked box for each resident's mail and then two larger box where a package can be placed. If you get a package that will fit in one of the larger boxes they will put the package there and then put the key in your smaller box so you can get the package. If you don't pick it up after a certain amount of time they will take the package out of the big box, the key out of your little box and then leave a card saying you have 90 days (iirc) to pick up the parcel at the local post office.
I have received packages in the past that were not delivered to the nearby "Super Mailbox" but instead received a card in my box indicating that there was a package waiting for me at the post office.
Not sure which applies to your package or if there were other possibilities.
Just guessing here but in my experience Canada Post does one of two things:
Some areas have "Super Mailboxes" that have a small locked box for each resident's mail and then two larger box where a package can be placed. If you get a package that will fit in one of the larger boxes they will put the package there and then put the key in your smaller box so you can get the package. If you don't pick it up after a certain amount of time they will take the package out of the big box, the key out of your little box and then leave a card saying you have 90 days (iirc) to pick up the parcel at the local post office.
I have received packages in the past that were not delivered to the nearby "Super Mailbox" but instead received a card in my box indicating that there was a package waiting for me at the post office.
Not sure which applies to your package or if there were other possibilities.
Newbie
Posts: 3
October 10th, 2007, 11:25 AM
Thanks for that djo3,
I know they don't have one of the "Super Mailboxes" as ordinary mail is delivered to the house and as long as it fits through the letter box that is fine. Also the lady at the post office said that she was only allowed to keep the package 15 working days before returning to sender. The tracking number bore this out.
I was wanting to find out if parcels/packages are attempted to be delivered first before going to the P.O. and then a card is left if no one is home, or whether the parcel/package goes straight to the P.O. and the mail man delivers a card along with ordinary mail saying there is a parcel/ package awaiting collection at the P.O.
Thanks for that djo3,
I know they don't have one of the "Super Mailboxes" as ordinary mail is delivered to the house and as long as it fits through the letter box that is fine. Also the lady at the post office said that she was only allowed to keep the package 15 working days before returning to sender. The tracking number bore this out.
I was wanting to find out if parcels/packages are attempted to be delivered first before going to the P.O. and then a card is left if no one is home, or whether the parcel/package goes straight to the P.O. and the mail man delivers a card along with ordinary mail saying there is a parcel/ package awaiting collection at the P.O.
