Just reading one of your posts Rev and you are so right about the staff in Vancouver airport being crap!! They were completely useless.
We arrived there early to get lunch and do some shopping, etc. Went to check in after lunch and the Zoom check in dest said KLM to Amsterdam over the top of it. Anyway we confirmed it was actually Zoom and went to check in. Now, they owe us about $240 because they allowed us to book seats that we weren't allowed to sit in with a baby and we had to pay extra for that so I asked if we could use that money to upgrade...of course not...we don't do that here you have to go over there. So we went over to another desk and they said we should be discussing that with the other bunch!! Anyway explained that the check in staff were completely useless and that lady kindly came with us to a) jump back to the front of the queue and b) explain what they should be doing. So we sorted out the seats. Then came the baggage!! She wanted to weigh the hand luggage one bag = 10kg...we were only allowed 5kg apparently. I explained that that is all fine and dandy but we do need to feed the baby, have several changes of clothes for him, some toys, milk, etc, etc...she finally got bored and gave in on that one and then started on the checked in luggage- 18kg over allowance!!!
We had to pay $90 excess baggage charges!! I tried to argue it but they weren't giving in!! I have actually never been charged for exess baggae before but they really stick to the rules there- suppose they make a lot of money out of it. I suppose I can accept the $90 charge since we took about 30kg of carry on baggae on to the plane!!! :lol: :lol: :lol: :lol: But I still think they are poo.
We arrived there early to get lunch and do some shopping, etc. Went to check in after lunch and the Zoom check in dest said KLM to Amsterdam over the top of it. Anyway we confirmed it was actually Zoom and went to check in. Now, they owe us about $240 because they allowed us to book seats that we weren't allowed to sit in with a baby and we had to pay extra for that so I asked if we could use that money to upgrade...of course not...we don't do that here you have to go over there. So we went over to another desk and they said we should be discussing that with the other bunch!! Anyway explained that the check in staff were completely useless and that lady kindly came with us to a) jump back to the front of the queue and b) explain what they should be doing. So we sorted out the seats. Then came the baggage!! She wanted to weigh the hand luggage one bag = 10kg...we were only allowed 5kg apparently. I explained that that is all fine and dandy but we do need to feed the baby, have several changes of clothes for him, some toys, milk, etc, etc...she finally got bored and gave in on that one and then started on the checked in luggage- 18kg over allowance!!!
We had to pay $90 excess baggage charges!! I tried to argue it but they weren't giving in!! I have actually never been charged for exess baggae before but they really stick to the rules there- suppose they make a lot of money out of it. I suppose I can accept the $90 charge since we took about 30kg of carry on baggae on to the plane!!! :lol: :lol: :lol: :lol: But I still think they are poo.
