An insight as to how fido treats its customers.
I had problems with my phone, so I sent an email to this address on March 29th. April 2nd I got a reply stating that I need to go to a technicians site to have it looked at...not exactly 4 days of investigation to get to the bottom of this one I thought to myself. But fine, they must be busy.
So I called the next day and asked customer service if my phone was still under warranty even though I had no receipt, to no surprise it was not. The representative was very nice and co-operative and offered to send me a new phone for $50, $57 including tax he was kind enough to advise. Then on April the 4th, realizing I had now lost my SIM card, I purchased a new one. That same day the UPS man who tried to deliver my phone left a notice on my door. Unfortunately I do not have a home phone and (mistakenly) rely on FIDO, so the next day at work I called UPS to try to schedule delivery of the phone at some other disclosed time or location. The said this is impossible as FIDO has specifically told them not to do this. So my options were to stay at home all day the next day (or the next if I still missed them) or make an appointment to go to Steeles and Jane to pick up my phone. This would include 1 1/2 hour travel time there and back, not to mention the inevitable lineup that would be present. Trudging slowly forward I called FIDO to see if they could help out my cause. The helpful phone answerer assured me I could either change the location for delivery or schedule a time for delivery. He then proceeded to put me on hold and call UPS. When he came back, he claimed that some one had given him the wrong information and that no in fact you can not schedule a delivery time or provide an alternate address. He made mention of my not being flexible by refusing to pick up a phone 4 hours out of my way. I asked if he could ship another phone to my work address, no not possible unless I change my billing address (which will take 12-24 hours to finalize). No I can not pick up a phone at a fido location unless I pay for it. No I may not cancel my plan without losing my phone number. So as it stands now I have been without my phone for a week with no foreseeable change in the future. Exasperated, I asked if a new phone could be sent to my work address (billed to me) before the other phone was returned, the answer was yes (first one yet). The last thing he said to me before he hung up was that it might take a bit longer to ship the phone what with the change of address and the UPS problems, so I can expect my phone in 5-10 business days, what bad luck to have a holiday thrown into that tiny little schedule. He proceeded to ask me if I understand UPS delivery methods (something he didn't know when we first spoke). But yes, in fact I do know.
So bottom line
The cost of my new phone 50 + 250 (for the second),
13 - 21 days to receive a new phone
While I am in the mean time paying for a fido plan with no phone to use it.
And no you can not use your fido dollars at a fido store.
brett
