Ok guys, lets face it. Calling your Service Provider all pissed off and screaming when you can't get online is not going to get your issue resolved any quicker and its not going to make the agent on the other end of the phone respect you at all.
If you call in all pissed off it makes that person:
a) resent you -- afterall you are calling all pissed off and ranting and raving wasting valuable time that could be used to troubleshoot.
b) give you a little attitude back which really is your own fault for going off on the support agent.
As well if there is a known outage or planned maintenance freaking out at the frontline people is not going to get the issue resolved any quicker. Most times when you call in there have already been technicians dispatched out to try and resolve the issue as quickly as possible. There is no reason to yell and complain to the frontline people, they DO NOT CONTROL THE SERVERS. They simply provide troubleshooting for you.
When you call in, please be polite and courteous. Afterall, isn't that how you would like to be treated if you were in their position?
Asking for a supervisor when there is a known issue as well is not going to do anything other than the supervisor telling you the exact same thing the agent did and in most cases you might get a credit on the account, however when you do this think of how long it may have taken you to get through. What do you think causes the longest wait times? People freaking out, demanding a supervisor and then going on and on about it for another 5-10 minutes.
Lets face it, these reps are people too and they should be treated courteously by you.
Thats my rant for today, flame me, love me, but please don't hug me
If you call in all pissed off it makes that person:
a) resent you -- afterall you are calling all pissed off and ranting and raving wasting valuable time that could be used to troubleshoot.
b) give you a little attitude back which really is your own fault for going off on the support agent.
As well if there is a known outage or planned maintenance freaking out at the frontline people is not going to get the issue resolved any quicker. Most times when you call in there have already been technicians dispatched out to try and resolve the issue as quickly as possible. There is no reason to yell and complain to the frontline people, they DO NOT CONTROL THE SERVERS. They simply provide troubleshooting for you.
When you call in, please be polite and courteous. Afterall, isn't that how you would like to be treated if you were in their position?
Asking for a supervisor when there is a known issue as well is not going to do anything other than the supervisor telling you the exact same thing the agent did and in most cases you might get a credit on the account, however when you do this think of how long it may have taken you to get through. What do you think causes the longest wait times? People freaking out, demanding a supervisor and then going on and on about it for another 5-10 minutes.
Lets face it, these reps are people too and they should be treated courteously by you.
Thats my rant for today, flame me, love me, but please don't hug me
