Wireless Wave and BELL MOBILTY...nightmare!
DO NOT BUY WIRELESS WAVES EXTENDED WARRANTY! IT IS BOGUS! I bought extended warranty at the Abbotsford BC Wireless Etc inside the Costco store. When I got my phone I was told everything about how beautiful the extended warranty is and how they will fix your phone if it breaks down, give you a lender phone or replace the phone if it comes back after that.
All Lies!
My phone broke down in July of 2007 and they were not able to take my phone in until August as they didn't have loaner phones at the time, according to the manager(Mike)
Then they gave me a Nokia loaner phone from around year 2000 that had 3 minutes of battery life. After I complained about the lack of being able to use this loaner phone, it took a week for them to track down an Audiovox which was also really old but gave about 30 minutes of talk time.
I got my phone back and it had the same problems and I sent it back in within a week or two. Then I got another brick of a loaner phone and it took until CHRISTMAS!!!! to get my phone back.
Once Again within one week my phone was back since the problem was not fixed! So I took it in for a third time.
This time I got a nice Razr phone as a loaner since I complained about my past loaner phone experience. Sure Enough the Razr was dead and unable to charge. I called the store back to tell them how I need my phone for work reasons as it is my only number for contact. I was told they had no loaner phones and forced to wait until this Saturday (Jan 12th) to get a very old Samsung phone as my loaner phone.
Now my phone will probably not be back again till about March 2008 as it has taken them an average of 2-3 months at a time to get my phone back. This is silly as I have not had my phone for more then one week since August 2007 and they are still trying to fix it. I asked the store manager Mike to replace the phone under warranty as promised and he told me it wasn't possible.
I asked the female employee there and was told nothing they could do about phone replacement. What about all the promises? She admitted they were lies and all they can do is repair the phones. Remeber they have the 39% qouta to meet on how many extended warrenty's they sell, so they lie to you to sell them.
I have asked them to get me in touch with the district manager since all i wanted was my phone being replaced under warranty so I could finally have a proper working phone, and they told me they can't do that. I ask them to tell the DM to call me, and they shrugged it off and said no can't do that either, they're busy and have things to do.
This is bogus, so buyer beware! Wireless Wave and Wireless Etc's extended warranty pitches are all lies! They are just a gimic to help pad sales and profit margins. All you get in return is a out-dated loaner phone while they flash your phones firmware and send it back to you. Anything more then this would be considered neglect based damage and that is not covered under this warranty.
I hope this helps you all not get scammed, put that extended warranty money towards a new phone you will need to buy when the current one dies.
Take Care everyone,
