Loblaws apologizes after customer spots beef in shopping cart

Loblaws apologizes after customer spots beef in shopping cart
Kevin Connor
November 6, 2018
November 6, 2018 3:42 PM EST
(Michael Pearl/Facebook)
Thornhill resident Michael Pearl was “disgusted” at how meat was handled at his local store.
On Tuesday he posted on social media a picture of a grocery cart loaded with steaks in an unrefrigerated area behind the butcher’s counter at a Real Canadian Superstore (Loblaws Company Ltd.) at Dufferin St. and Steeles Ave.
He simply was out looking to pick up “some good rib steaks”.
“Lo and behold I found them in a grocery cart. I’m sure this violates every public health statue,” Pearl said.
“Certainly not President’s Choice. Disgusting sight.”
Loblaws spokesman Karen Gumbs said the incident shouldn’t have happened, as it doesn’t follow the company’s food safety standards.
“The store immediately addressed this with colleagues. We’ve reminded all departments of our protocols to ensure nothing like this happens again,” Gumbs said.
“We apologize for any concerns and want to assure customers that they can have confidence in the safety of the meat purchased at this store.”
Pearl is okay with this, as long as it doesn’t happen again.
“This hasn’t turned me into a pescatarian, but I’ve always believed if you see something say something,” he said.
“I couldn’t let it ride.”

Woman says she found live mouse in bread at No Frills store in Hamilton, Ont.
Canadian Press
November 10, 2018
November 10, 2018 5:30 PM EST
(Michelle Hill/Facebook)
HAMILTON — Loblaw Companies Ltd. is apologizing to a customer who says she found a mouse in a package of bread she was about to purchase from a Hamilton, Ont. grocery store earlier this week.
“We are taking this matter very seriously and investigating all potential causes,” Loblaw’s spokeswoman, Karen Gumbs, wrote in an email. “We apologize to our customers for the concern and inconvenience this has caused.”
On Tuesday, a woman posted on Facebook that she was at a cash register at No Frills, a grocery chain owned by Loblaw, when she spotted a live mouse in the bag of bread.
“I was shocked of course and disgusted,” the woman wrote on Facebook, adding that she would now be checking her groceries more closely.
Gumbs said the store will now be working with a third-party pest control team to inspect bakery items daily.
“The store has taken a number of steps to ensure this doesn’t happen again,” said Gumbs. “We are also working closely with our supplier to determine the source and are committed to addressing any issues immediately.”
Gumbs also said Hamilton Public Health visited the No Frills location and determined there were no concerns with the store.
Hamilton Public Health did not immediately respond to a request for comment.