I tried calling Rogers and all you get is a recording telling you to reboot your modem, but never an option to talk to a live agent.
I did what they suggested 3 times and nothing. Finally I left a 'call back' message and when they called me back, the connection could not be made.
My other managed to call and we got a you will have to hold for 18-26 minutes which I chose. It was definitely an Indian accent that welcomed me to the line as was the 'hold' music. I have speaker phone so I put it on. After 15 minutes I tried re-booting the modem again and it worked..
Thank f**k as that was the most frustrating experience I've had in sometime.
Don't they make enough money to have live agents all the time.....?