Wife is from Greece - and wants to text message her friends over in Europe (Finland, London, and Greece). We looked at both Fido and Rogers and because Rogers had more coverage - we decided to try them. Checked online land saw they had a Family Plan offer where you can buy one phone, get one free - and share the same plan. Exactly what we needed.
Went down to Rogers store and Wife and I inquired about service. They said that we could text message to the GSM networks in Europe, and they confirmed the Family Plan deal with us - it sounded great.
We purchased a Family Plan from Rogers, with a 2 year contract. Got two Motorola T720s. They required a $200 deposit for each phone due to inadequate credit .. but that's fine - we did that. Got the two phones ... fantastic. Was told there would be the first month's charges, an activation fee for each line, a monthly access fee for each line, and a 911 access fee for each line. First bill should be roughly around $150... that's fine. We got that.
First call I made was to my Mom to tell her about my new phone number. I had to redial 3 times due to dropped calls. Signal Strength meter is near-full ... no audible interference. Just boom - it dropped.
Could not send text messages to any of our numbers in Europe.
Went back down to the store - and were told to call customer service.
Made two calls this day, and both dropped quite a few times.
Called Customer Service and was informed that text messaging to Europe was only supported on networks Rogers had agreements with. Checked the website - and it means 3 out of the 15 people we know over there - are reachable. Major letdown.
Took the bus to work - called wife various times on way there - placed a total of 14 calls to try to talk that day - dropped like mad
Using the navigate a lot - so called and had $7 bundle removed, and $9 bundle added, with $12 navigate option.
Wife's Text messaging stopped working. Called Cust Service. Apparently when I made changes, the woman removed her $7 plan. Guy added it and said to call later to get the $7 plan back on (??)
Wife's Internet Stopped Working. Cust Service closed.
Four calls today, only one dropped.
No service. Phones were suspended. Cust service unable to tell us why. Need payment of $200 to reactivate phones. Have to pay at a Roger's Video and then it'll take 24 to 48 hours to reactivate. Went to Roger's Video and very helpful staff - tried calling three times to report we made the payment (give auth #) ... everytime he got off hold the line was disconnected. (phone Probs?) Wife called from Cell Phone. Turns out we were disco'd because the new charges (which were PENDING charges) were added to account and threw us over $200 limit. First Agent repeated 24-48 hours 3 times. Wife asked for supervisor and the woman said "I'll let a supervisor know - and they'll call you back in 24 to 48 hours". (gawk!).
That was 30 mins ago. Going to head down to where we bought phone now.