Me: "Hey no problem, here's the account number let's just do a transfer."
Bell: "We can't do that, but if you get a hold of Bell One they can do it. They'll put up a fuss, but they can do it."
20 minutes elapses
The individual comes on and of course they can barely understand me, but they do exactly as the Bell Mobility Customer Service person says.
Bell:"I'm sorry we can't do that."
Me:"I say why not your the same complany."
Bell: "Because we are on a different platform."
Me:"Platform? Or is it that you don't want to do it? Let me speak to a supervisor."
Another 20 minutes.
Bell:"Hello can I please have your account number."
Me:"Why yes it's ######### and this is my issue as explained to the other person."
Bell: "We will need to send you a check. It takes six to eight weeks."
Me:"Why can't you just transfer it? Bell Mobility said you would raise a fuss, but that you can do it."
Another 10 minutes goes by.
Bell: "Hello Sir. Yes I have a solution. Call your bank and they can reverse it."
Me:"They can do that? You're sure."
Bell: "Yes absolutely."
Automated voice: Welcome to the bank of blah blah please hold all our customer service agents are busy
20 minutes elapses
Me: "Hi this is what happened these are the account numbers I need it reversed."
Bank: "Sorry, but Bell already has the money. We can only do a reversal within 24 hours. You will need to contact them."
Go to Bell Online customer service.
Me:"Hi this is my problem, account ##### tried this tried that tried bank now I'm trying chat."
Bell Chat :"One second please we are experiencing computer issues. Could you please log on again?"
10 minutes elapse
Logged in again. New Customer service agent.
Me: "Hi this is my problem, account ##### tried this tried that tried bank now I'm trying chat again."
Bell Chat :"No problem Sir here is a supervisor number they will fix this."
Me:"It tried that."
Bell Chat :"You need to speak to a supervisor."
Me: "I'm getting ready to cancel my account altogether. Are you sure."
Bell Chat :"O yes Sir. Supervisors have full ability to transfer from account to another."
Recorded announcement: Please hold your call is important to us.
17 minutes elapse.
Bell:"Welcome top Bell Mobility how can I assist you?"
Me: "Blah blah account wrong god almighty chat did bank called Bell need help very frustrated."
Bell:"No problem sir we can fix you right up. I'll hook you up with a Bell One supervisor and you are in."
5 minutes elapse.
Bell:"Hello sir I have a Bell One Supervisor on the line."
Bell:"Hello may I have your account number?"
Me: "My account number is ###### and the other one is ########"
Bell:"2 secs Inaudible."
Me: "Pardon me?"
Me: "I didn't understand."
Bell:"Give me 2 secs."
5 Minutes elapse.
Bell:"You need to contact your bank so they can reverse the payment."
Me:"I already tried that."
Bell:"We can't do a transfer the account is closed."
Me: "So you're telling me Bell doesn't have my money."
3 minutes elapse.
Bell:"Hello Sir, you need to contact your bank."
Me:"I tried that, the bank said they cannot reverse it after 24 hours. I paid the Bill on the 15th."
Bell:"Sir, the person you dealt with was probably a simpleton."
Bell:"That person was simple. They can do this."
Me:"Did you just say the person at the bank was a simpleton?"
Me: "Look I have been jumping through hoops for over two hours. Why can Bell not simply transfer from one of its accounts to another."
Bell: "2 Secs"
30 secs elapse.
Recorded announcement. Welcome to Bell One. Please 1 for English or 2 for French.
Me: Presses 1
Recorded announcement Welcome to our automated service please press 1 to make a payment or 2 to review transactions..
Me: Hang up