Hi Mr. shean O'Shea,
I am in big trouble with Bell, I am sending you this mail, hoping that you can solve my problem. I switched over to Bell because the telemarketeer of Bell called me repeatedly and promised to offer very good deal, I was apprehensive about switching to bell through telephonic conversation so I asked the telemarketeer Mr. Ajay to give me everything in writing whatever he has to offer me but he said he cannot and convinced me that if I have any problem I should call him. Now when I call him he does not answer my call. I believe in paying my bills on time. For the first time I am delaying in paying my bills as I sent Bell a Fax to fix the discrepancy between the telemarketeer and Bell but I haven't yet got any reply from Bell. If Bell does not have coordination with their telemarketeers it's not my problem. Either Bell has no coordination with their telemarketeers or this is a way to trap customers. I watch you on global TV solving this kind of problem. I would appreciate very much if you kindly advice me what should I do now or how can I solve this problem. I was told that I don't have to pay internet bill for the first three months but bell sent me the bill for the first month. Hoping to hear from you soon. Please advice me if there is any other consumer forum where I can complain against Bell.
From: (personal information removed)
Subject: RE: Bell transaction summary # 4430129
Date: Wed, 6 Oct 2010 20:00:07 -0400
I have complain against Bell, please forward this mail to the respective departments. Specially to Bell Mobility.
Complain against Bell and the Telemarketer of Bell
A whole bunch of personal information removed.
I am cursing myself for switching to Bell. The telemarketer of Bell keeps calling about; how much I would be saving and promised to give a lot of features. Most of my friends and my son told me not to switch as Bell does not have a good reputation but disregarding their advice I got carried away with what the telemarketer was promising me to offer. I had no idea that there is no coordination between the telemarketer and Bell. His name is Mr. Ajay and the Ph. No. (phone number removed) .
I noted down everything that he offered me and the amount I have to pay every month. I told him clearly after my son goes to university next year I may not be here so I would not sign any contract. He told me that only for cable TV I have to sign a contract, no contract for internet, home Ph. and cell Ph. to which I agreed. Little did I know that for cell Ph. he would get a contract signed for me. I have no idea if for home ph. and internet too he got a contract signed for me.
I would like to mention here what I was offered and finally what I got. If bell does not believe me then Bell can check all the conversations that I had with Mr. Ajay.
Home Phone- $ 19.95
Features- Caller ID, Call waiting, Voice-mail three way, Call forward, 1500 minutes free to North America (I wanted only 500, but he told me he is giving 1500 minutes)
Internet- $ 29.95 + tax would be 34.95
90 GB, first three months free.
Cable TV- $ 42.00
Three receivers with one HD receiver, 80 channels with Sony, ATN and NDTV
Cell Phone- $30.00 + tax would be $ 34.00
Features- 250 day time minutes and evenings and weekends free, 150 text messaging (Text messaging was not important for me but he offered), Caller ID is very important for me. I clearly told him I do not want to sign a contract as I am not sure if I will be here next year.
My bill would be including tax 134 $ for all the above mentioned four services per month.
I got the connection for TV, internet and home PH on 5th of September. Just for cable TV I received from Bell of $ 116, I am told itís for two months.
For Home Ph. - I have been billed $ 38.44 instead of 19.95 $
For cell Ph. itís the worst. I got the connection on 14th of September. But in 15-16 days I got a bill of $ 95.00. I asked for a particular Cell Phone but I was sent a different one, if they did not have it in stock or they could not send that cell Mr. Ajay should have told me clearly. They have sent me such a complicated cell that I canít even use it. I was automatically getting internet connection I did not know how to exit. I called Bell and informed about it. I am so frustrated with my cell that I told Bell Mobility that I want to cancel their service. Thatís when I was told that I have signed a contract and if I cancel then I will have to pay a penalty of $ 400.00. Why should I pay penalty when I clearly told that I will not sign any contractóis it my mistake if Mr. Ajay cheated me and made me sign the contract. Please check all the conversations that I had with him. This should not be a problem for Bell as he is your Telemarketer. Also Bell Mobility is saying I will get only 200 day time minutes instead of 250 minutes I was offered by Mr. Ajay and no caller ID.
I am clearly mentioning here either you give me whatever Mr. Ajay offered me without a contract or cancel your cell phone service. I will pay $ 34.00 for the one month I had your service.
I am sending this mail to email@example.com and better business bureau and wherever I can launch a complain against Bell and your telemarketer. If your telemarketers promise things to your customers you should have good coordination so that your customers do not suffer like me. I am again informing you I am not going to pay my bill till my problem is solved. When I spoke to your CSR I was told I was offered a free cell Ph, why would bell offer me a free cell. How would I know that, if Mr. Ajay had told me clearly I would not switch to Bell.
Please call me on Saturday or Sunday, as I am not home on week days or after 6.30 PM on week days. Till I hear from you and my problem is solved I am not going to pay the bills. You can email me giving all the details and your decision. Please try to call or send an email as soon as possible. I would like you to clarify and send a fresh bill for all the services that I have taken from Bell. About the other services there is only discrepancy in Bill rest is ok I think. But in case of cell phone there is discrepancy both in bill and the features I was offered.
I had mentioned this to Mr. Ajay what if there is discrepancy between what he is offering and what Bell offers me later, he told me I can call him if I have any problem. Before I switched to Bell he told me any time I call him he will solve my problem and after I switched I called him several times and left several messages, he is simply not responding. I will wait till I hear from you for about a week and then I will send this to media and launch complains against Bell wherever I have to.
Hope to hear from you soon.